From start to finish the service was completed on time Porsche staff were Efficient and polite explaining fully the work carried out.
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Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was l... Leggi di più
L'azienda ha risposto
Absolutely outstanding service & experience provided by Maisie Bowkett. From start to finish, they have been nothing but exceptional. My car was booked in for an interim service ho... Leggi di più
L'azienda ha risposto
Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and... Leggi di più
L'azienda ha risposto
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Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
40 Highlands Rd, B90 4GT, Solihull, Regno Unito
- 01564 898024
4,4
Eccellente
90 recensioni
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GTS Service
From start to finish the service was completed on time Porsche staff were
Efficient and polite explaining fully the work carried out.
27 agosto 2026
Non scritta su invito
Louise from the service department was…
Louise from the service department was a gem to speak to she was really helpful an excellent to deal with.
26 agosto 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Outstanding service by Maisie B
Absolutely outstanding service & experience provided by Maisie Bowkett.
From start to finish, they have been nothing but exceptional.
My car was booked in for an interim service however, the day before my tyre had blown out. Jack and Maisie facilitated and helped with me getting the car towed in a day early.
Upon arriving, Maisie quickly handled my concerns and provided me with a loan car to drive despite being a day early, and despite being pushed for cars that day, she was able to make it work for me which i was highly impressed with.
Communication was exceptional from day 1, receiving regular updates and calls to inform me what was happening.
Unfortunately I couldn't collect my car the evening it was ready, and only could the next morning. Due to my current car being now booked for other use, they sent a driver with a lovely loan car to my house for the additional day.
Upon arriving to conclude, i was met with a warm welcome and left feeling extremely happy with the service.
HUGE Thank you to Masie Bowkett. She is a truly exceptional service manager and went way way beyond for me.
Very happy to be looking at purchasing my new car through Porsche Solihull in the not to distant future.
Fantastic Experience!
25 agosto 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Thank you, Ell, for your wonderful feedback. We are delighted to hear that Maisie and the team provided you with such exceptional service, especially under challenging circumstances. It’s fantastic that you felt supported throughout and appreciated the loan car arrangements and communication. Your kind words mean a great deal to us. We look forward to welcoming you back to Porsche Centre Solihull when you’re ready to explore your new car. Wishing you many happy miles ahead!
Great service from all involved
Great service from all involved, quick and efficient sales process. Thanks to Josh and Nick.
22 agosto 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Hi Nathan, Thank you so much for taking the time to share your feedback it's great to hear you had a quick and efficient experience with us. I'll be sure to pass your kind words on to Josh and Nick, who will be delighted to hear them. We look forward to welcoming you back to Porsche Centre Solihull in the future. Kind Regards, Karl Cinnamond Managing Director Porsche Centre Solihull
Work undertaken was excellent
Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was left unattended. When I enquired what was happening my point of contact had gone for his lunch, I explained my situation and another person came along who I paid and gave me my paperwork. When I went to start the car a software error appeared, therefore I went back into the showroom to ask why, at that point my point of contact had finished his lunch and then started to explain why, however by this point I was over an hour late and had to leave. My disappointment is that I was allowed to leave without an explanation of why I was getting an error message. Not a great experience.
19 agosto 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet the level of service we aim to provide. We take comments like this seriously, and we would welcome the opportunity to understand what happened and see how we can put things right. Please contact our team directly with your details so we can look into this further and discuss your experience with you. We appreciate your feedback and the opportunity to improve.
Harry Wilson was excellent
Harry Wilson was excellent. Very helpful. I shall be booking a service with sytner next.
15 agosto 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Dear Mark, Thank you very much for your kind words about Harry Wilson. We are delighted to hear that he was able to assist you so effectively and make your experience a positive one. It means a great deal to us to receive such feedback. We look forward to welcoming you back for your next service with Sytner and hope to continue providing the excellent customer care you experienced. Best regards, Porsche Centre Solihull Team
Very friendly kept us informed all done…
Very friendly kept us informed all done within times they said
12 agosto 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Dear Chris, Thank you very much for your fantastic review. We’re delighted to hear that you found our team friendly and appreciated being kept informed throughout the process. It’s wonderful to know we were able to complete everything within the times we promised. We truly value your kind words and are honoured to have had the opportunity to assist you. We look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
The dealership is getting better and…
The dealership is getting better and better; management and the sales team know their product and obviously love the job. Very impressed with the progress with Pindi as the new sales manager- really good dealership, highly recommend.
31 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Thank you very much for your kind words, Sonul. We are delighted to hear that you’ve noticed the positive progress at Porsche Centre Solihull, especially with Pindi leading the sales team. It’s wonderful to know our passion for the brand and commitment to excellent service shines through. Your recommendation means a great deal to us. We look forward to continuing to provide you with outstanding experiences and supporting your love of Porsche in the future. Thanks once again for your support.
Superb customer service
Superb customer service
Way above its nearest competitor in Sutton Coldfield
6 agosto 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Afternoon Jay, I’m delighted to read your kind words about Porsche Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
The staff were extremely friendly and…
The staff were extremely friendly and helpful, especially Anna Mcmullen. She was very attentive and thorough with her follow up.
31 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Morning David, I’m delighted to read your kind words about Anna and Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Solihull Porsche their staff are very friendly and such a wonderful experience coming there
The service adviser Ellie was very helpful friendly and dealt with all our. Vehicle concern to a very satisfactory standard.
30 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Morning Sarjeet, I’m delighted to read your kind words about Ellie. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
So helpful and work was carried out on…
So helpful and work was carried out on time and to the quoted amount
24 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Afternoon, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Risposta di Sytner Group - Porsche Centre Solihull
Good Afternoon Mr Farmer, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager
The car was booked approximately 2…
The car was booked approximately 2 months before a combined mileage service and a repair to the rear screen washer, which was blocked. The dealership is 25min from my home and as such it was not especially impressive that the service could not be completed because there was no rear screen washer in stock, I have to return when it is in stock. Always good for the customer to take the strain.
24 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Afternoon Joel, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail howard.parsons@porschesolihull.co.uk – so that I can investigate this for you? Kind Regards Howard Parsons, Aftersales Manager.
Had an amazing experience buying from Porsche Solihull
Had an amazing experience buying from Porsche Solihull. Sam Jepson was very professional and really knew how to take care of the client. I could not be more happier with my purchase and the experience
25 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Afternoon Paresh, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, it was a pleasure meeting you in the showroom and looking after you, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Sam Jepson was incredible throughout…
Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and my family very welcome from start to finish. Super timely responses throughout and worked tirelessly to speed up the transaction at my request. I will now only deal with Sam going forward.
14 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Thank you, Justin, for your kind words and for sharing your experience. We are delighted to hear that Sam provided such exceptional service and made the purchase of your new Porsche a seamless and enjoyable process. It’s wonderful to know that you and your family felt so welcome throughout. Your satisfaction means a great deal to us, and we’re thrilled that Sam was able to restore your faith in the Porsche Centre Solihull experience. We look forward to supporting you in the future.
My experiences of Porsche Solihull has…
My experiences of Porsche Solihull has always been poor.
I would have thought by now customer care would have improved, but again it fell short.
Porsche didn’t ring me to book in my car for a tracker code installation as promised, I had to come in myself to get it sorted and even then they moaned that they couldn’t guarantee it would be done!!, really a 5-10 min job that cost me £141 and you still made out you were doing me a favour!!!!
Please don’t get upset about my review because if you don’t like then don’t ask for them or even better still improve your customer care and service.
Take this as constructive criticism and don’t cry into your cup of latte that the criticism was unfair.
8 luglio 2026
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Risposta di Sytner Group - Porsche Centre Solihull
"Dear Mr Khan, Thank you for taking the time to share your feedback, and I'm sorry to hear your experience did not meet the standard you rightly expect. To provide some context, we had no prior notification of your visit, and the work itself requires more time than you expected, with our pricing reflecting that accordingly. As the tracker installation should have been completed by your supplying dealer prior to delivery, I would strongly encourage you to contact them directly to discuss a refund of the £141 charge. I appreciate the candid feedback and will use it to review how we handle similar situations going forward. Kind Regards Karl Cinnamond Managing Director."
Great service as always very good.
2 luglio 2026
Non scritta su invito
Risposta di Sytner Group - Porsche Centre Solihull
Good Morning Dania, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Professional slick and friendly
25 giugno 2026
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Risposta di Sytner Group - Porsche Centre Solihull
Good Morning Deirdre, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
First class service start to finish
First class service start to finish
30 giugno 2026
Non scritta su invito
Risposta di Sytner Group - Porsche Centre Solihull
Good Afternoon Daniel, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
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