Sytner Group - Nottingham Audi Recensioni 

I was made very welcome from entering the Branch.Staff were all friendly and polite.The Salesman Cameron was 5 star..

As soon as you walk in you are met with a warm welcome and a grate waiting area all the staff are very helpful and I had a grate experience with Lauren Smith who was very helpful and sorted everything out for and I can not praise the staff enough well done Audi Sytner Nottingham

Jake was amazing - spent time with us - nothing was too much trouble. Thank you, Jake, for making our experience exceptional.

My recent experience with Audi has been deeply unsatisfactory and raises serious concerns about the standard of service, communication, and accountability within the dealership.
Despite multiple follow up emails, Audi has failed to provide the V5 or even confirm whether it was sent to DVLA. This is a basic legal requirement, and the continued delay exposes me to potential penalties should any traffic fines be issued and the notice not reach me in time. The lack of clarity and urgency on such an essential document is unacceptable.
Several service and quality issues also remain unresolved:
• Bumper paintwork — I was assured that a full respray would be carried out. Instead, only a small blob of paint was applied, which is not consistent with Audi’s stated standards of workmanship.
• Battery health check report — This report was part of the agreed handover, yet it has still not been provided.
• Stone chip damage — A chip appeared on the bumper that was not present prior to Audi handling the vehicle.
• Clipping noise from the nearside wheels — A mechanical issue has developed which I now need to raise with Service. I expect this to be addressed under warranty.
I formally escalated these matters to Audi management, clearly outlining each concern and requesting a structured response. No reply was received. The absence of any acknowledgement or action demonstrates a concerning disregard for customer issues and a failure to uphold the level of service expected from a premium brand.
Overall, my experience has been defined by poor communication, inadequate workmanship, missing documentation, and a complete lack of follow‑through from management. This falls significantly short of the standards Audi claims to represent.
Audi must urgently review its customer care processes and take responsibility for the issues raised. Customers deserve better than silence and unresolved problems.

Issues with the car were resolved very quickly and the in person service in the dealership was fantastic but I found that the way in which you get in touch with the dealership, the fact that you can’t get hold of a human via any of the phone numbers and the fact you have to get in contact via WhatsApp is very poor and quite frustrating

Indya was my contact a polite professional person courteous at all times a credit to your company

Our experience from the first call to the handover of the car was excellent. Cameron was very knowledgeable, helpful & attentive and was a very easy to deal with. I certainly would go back to Cameron in the future when it’s time for a new car!

My car has been in at Audi Nottingham on 3 separate occasions in relation to a number of software issues. Following identification that it required a major software update it went in again. Unfortunately, some of the issues are still present and I am awaiting contact from the dealership about the next stage. However, being without my car for 3 days has been a huge inconvenience.

Warm greeting on arrival. Process fully explained and charges made clear

Sam made the whole transaction straightforward and easy. He identified a suitable vehicle matching my requirements and dealt with everything until handover.

Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer motor, broken mmi) and and MOT. In for 2 days and didn’t resolve all the issues, charged for an MOT which is included in our service plan. Get better service taking my 12 year old BMW to a local garage, at least they get the work done and call you when it’s finished. Premium brand, utter BS. Can I have the same service as Tony Palmer, looks like he had lovely treatment

I called in last Saturday for a new vehicle and was met by Roger Ball who was very helpful securing me and new vehicle.
Nothing was too much trouble for him very helpful informative and courteous throughout the transaction.
I meet a lot of people in my line of work and I wish they were all like Roger.
He is credit to Audi Nottingham.

I have been a customer of Nottingham Audi for a number of years, and the level of customer service has always been exceptional.

A few weeks ago I took my car in for a repair, but unfortunately the required parts were not in stock and had to be ordered. Once the parts arrived, my repair was booked for last Thursday. Around the same time I received a reminder that my MOT was due. As my MOT is included in my service plan, I asked whether it could be carried out while the car was already in the workshop. This was arranged without any fuss.

I dropped the car off on Thursday and collected it on Friday. The repair was completed, the MOT was carried out successfully, and the car was returned to me washed and vacuumed, which was a lovely finishing touch.

A special mention goes to Leah Lovatt, who coordinated everything from start to finish. She has looked after me on several occasions, and she is always professional, friendly, organised and a pleasure to deal with. She kept me informed throughout and made the whole process completely stress-free.
The excellent service I have consistently received from Nottingham Audi over the years is a real credit to the entire team. They set the standard for customer care, and I would have no hesitation in recommending them to anyone looking for a first-class dealership experience.
Thank you, Leah, and everyone at Nottingham Audi.

Excellent customer service, kept me informed every step of the way, provided clear and concise information. Very helpful and genuinely interested in my problem and its remedy. Worth paying that little bit extra to get a better service.

Having had one car in the repair garage for 5 months, then purchasing a brand new car I was dismayed that this one then broke down after only 6 weeks and I was without it for a further 5 weeks. Moreover, whilst the staff had good intentions I believe that they are beaten by Audi's systems and offered only tokens of empathy. The return of the car was, at best amateurish having had an inadequate courtesy car.

All of Audi personnel made me very welcome and i felt valued. I was most impressed at the diagnostic video that you sent to me and it let me know of any area of my car which needed attention.
Well done Audi.

Aside from the great car, I experience professional, knowledgeable, and friendly customer service from Nottingham Audi every time I visit. My recent experience of a service and then of changing my car was excellent and I am very grateful to everyone at Nottingham Audi that made the experience enjoyable and supported.

Attentive & gracious

I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an absolute pleasure. Everything was as discussed and the process to handover went without any last minute surprises.
I can’t thank Roger enough and consider him to be a friend as well as a font of knowledge on his sales products.
Regards
David

Jakub was a great Salesman, I’ve dealt with many and he stands out for being professional and very helpful along the way, a very smooth transaction