After an accident that wasn’t my fault both Craig and Paul from the Body Shop at Nottingham Audi went above and beyond to get my car sorted. They also arranged a hire car for me through Sytner Drive.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Madi [Sytner Nottingham service department] was very thorough in explaining everything to me and very patient whilst waiting for me to reboot my phone! She also sorted out the insurance problem... Leggi di più
I bought a brand new Q5 with a very high spec. The technology didn’t work from day one. It spent 7 months out of the first 12 months in the dealership - waiting for numerous ‘software upgrades’! In t... Leggi di più
L'azienda ha risposto
Just had my first service on my A3. Customer Service agent was fabulous (Becca). Booked on the day I requested, arranged for it to be serviced and returned in excellent time. Kept fully informed and l... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, Regno Unito
- 0115 988 2820
4,6
Eccellente
911 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
A disappointing experience yesterday
A disappointing experience yesterday. I telephoned in the morning to arrange a test drive of a used A3 ...this was agreed....but then when I was looking over the car and about to go for the test drive, a salesman walked past and said to the gentleman who was helping me that the car had been sold a week ago. Poor! Additionally, I gave all of my details to the sales person who initially took my call....but none of this had apparently been recorded "on the system" which meant doing it all again. Some basic admin. errors leading to a disappointing customer experience.
24 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Alison, Thank you for sharing your feedback. We sincerely apologise for the confusion regarding the A3 and the lack of communication about its availability. We appreciate you bringing these issues to our attention, as it highlights where our processes need to improve. Ensuring a smooth and pleasant experience for our customers is important to us, and your comments are taken very seriously. Kind regards, Nottingham Audi Team
Very easy and quick service set up at…
Very easy and quick service set up at short notice due to me having to work abroad
22 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Hi Robin, Thank you very much for your kind words and for taking the time to leave such a positive review. It’s always our aim to provide a seamless experience tailored to our customers’ needs. We truly appreciate your support and hope to assist you again whenever you require. Best wishes, The Nottingham Audi Team
Very good
Very good efficient service however was not told I needed my drivers license for the courtesy car.
Fortunately I had a copy on my phone which alleviated the situation
22 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Gary, Thank you for your comments regarding our efficient service. We sincerely apologise for any inconvenience caused by not informing you beforehand about the requirement of a driver’s licence for the courtesy car. Your feedback is greatly appreciated, and we hope to provide an even better experience on your next visit. Thank you for choosing Nottingham Audi. Kind regards, The Nottingham Audi Team
We recently purchased a new Audi Q2…
We recently purchased a new Audi Q2 from Audi Nottingham and couldn’t be happier with both the car and the experience.
From start to finish, Jake was fantastic — friendly, professional and genuinely helpful without ever making us feel pressured. He made the whole process straightforward and enjoyable, and nothing was too much trouble.
We absolutely love our new Q2. It’s stylish, comfortable and a real pleasure to drive, and we’re so pleased with our choice.
A big thank you to Jake and the team at Audi Nottingham for making our new car purchase such a lovely experience. We would happily recommend them to anyone looking for their next Audi especially Jake, he will go above and beyond to ensure you are well-informed as well as ensuring that your experience throughout ran smoothly.
Again thank you Jake for helping us choose a car that’s both safe for us and our little girl x
5 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Thank you so much for your wonderful review, Alex. We’re delighted to hear that Jake and the team at Audi Nottingham provided such a positive experience. It’s fantastic that you’re enjoying your new Q2. Your recommendation means a great deal to us, and we truly appreciate your kind words. Wishing you many happy miles in your new Audi!
Software update
I found the whole process straight forward and very friendly starting with the 2 ladies on the front desk all the way throughwith all the excellent staff.Also heather the Customer service advisor excelled in her position and kept me informed through every step.
18 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Hi John, Thank you so much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our team provided you with support throughout your visit. Your feedback is truly appreciated and motivates us to maintain high standards. Best regards, Nottingham Audi Team
You are always made welcome at…
You are always made welcome at Nottingham Audi.
Car was in for regular service and MOT.
Heather explained the order of the work and gave a very reasonable estimate of the time it would take.
I was updated periodically about the progress.
14 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Thank you, John, for your kind words and for taking the time to share your experience with Nottingham Audi. We are delighted to hear that Heather’s clear explanations and timely updates made your service and MOT visit smooth and straightforward. It is always our aim to make every customer feel welcome and well informed throughout their visit. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We look forward to welcoming you back in the future.
At first we got off to a rocky start…
At first we got off to a rocky start when my car broke down, but then thankfully Lauren at Nottingham Audi got involved and resolved my issue and restored my faith with you. She was understanding of my situation, took the time to listen to my concerns and kept me in the loop. She called me back when she said she would and went that extra mile.
10 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Thank you, Miss Rapley, for your kind words. We’re delighted to hear that Lauren was able to support you during what was understandably a frustrating time. It’s important to us that our customers feel listened to and valued, and we’re pleased Lauren kept you informed throughout. Thank you once again for sharing your experience. The Nottingham Audi Team.
This is my first time purchasing a car…
This is my first time purchasing a car from Audi. I originally found a car online, however it was unavailable. Chloe Lindley contacted me with an alternative and invited me to the showroom. She took the opportunity to discuss what I was looking for, keeping in mind my budget. This was a friendly conversation and she knew straight away the things I’d like and wouldn’t. We sat and looked through many cars online until we found a beautiful car that had more to offer than what I originally wanted. There was no pressure on her side and she invited me back for a test drive the next day. The next day, we went on the test drive and discussed with me all the features of the vehicle. What I appreciated was at no time was any pressure put on me to purchase. I was very happy with the car so left a deposit. The car took a while to arrive from a different branch however Chloe kept me updated throughout the whole process. On arrival, Chloe thoroughly checked the vehicle and did an unveiling for me! Which I loved! Not only was she professional in all that she offered including add ons but she was friendly, understanding and down to earth! We had many conversations unrelated to vehicles but it’s a great way to get to know your customers!
I enjoyed her service, therefore recommended my Mum to purchase a car from Chloe (which she did), my sister and my cousin!
Thank you Chloe xx
Attiya
30 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Thank you so much, Attiya, for your lovely and detailed review. We’re delighted Chloe provided such a friendly, professional, and pressure-free experience, helping you find the perfect car within your budget. It’s wonderful to hear you enjoyed the personal touch and ongoing communication throughout the process. We truly appreciate your recommendation to your family and your kind words about Chloe’s service. We wish you many happy miles in your new car and look forward to welcoming you and your family again in the future.
Poor customer service
I took my car in for a recall and i had to pay for a courtesy car not a good start I needed a reset on the mmi to make me the first user heather told me she could do this right there and then great but no she couldn’t and I think as it was 5.55 and she finished at 6 she couldn’t be bothered to do the reset so she would have to do this the next day she didn’t do it I emailed her and she said you will have to ring the dealership as she was not at work very poor customer service she could have got someone else to reset it and let me know simple but no iv got to get in touch well I think I’ll sell the car and never get another Audi who’s the looser now
2 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Michael, we are sorry to hear about your disappointing experience with our customer service and the inconvenience caused regarding the MMI reset. We appreciate your feedback and understand how frustrating it must have been to feel unsupported during your visit. At Nottingham Audi, we strive to provide excellent service and regret that this was not reflected in your recent interaction. Your comments have been noted, and we hope you might reconsider your decision in the future. Thank you for sharing your thoughts.
Good timings and coffee comfortable…
Good timings and coffee comfortable chairs a nice waiting experience Leah was very nice
7 settembre 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Keeley, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found the timings convenient and enjoyed the comfortable seating and coffee in our waiting area. It’s wonderful to know that Leah provided you with a pleasant experience, as we always strive to offer friendly and attentive service. Your comments are truly appreciated and motivate us to maintain our high standards. We look forward to welcoming you back to Nottingham Audi in the future. Best wishes, The Nottingham Audi Team
Risposta di Sytner Group - Nottingham Audi
Hi Stuart, Thank you very much for your kind words and for recognising our team. We are delighted to hear that your experience at Nottingham Audi met your expectations. It is always our aim to deliver exceptional customer care and ensure every visit is a positive one. Your feedback is truly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best wishes, The Nottingham Audi Team
First class service
First class service, very professional and friendly at Nottingham Audi. Thanks Katy!
31 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Thank you very much for your kind words, Rick. We’re delighted to hear that you please with the service at Nottingham Audi. Katy will be pleased to know her efforts were appreciated. It’s always our aim to provide a first-class experience for all our customers, and your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Thanks once again for taking the time to share your experience.
I can't thank Isobel at the Nottingham…
I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
27 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Thomas, Thank you ever so much for your wonderful review. We are delighted to hear that Isobel was able to assist you promptly and exceed your expectations. It’s always our aim to provide exceptional service and ensure our customers feel valued and well cared for. Your kind words mean a lot to us and Isobel will be thrilled to know her efforts made a real difference. We truly appreciate you taking the time to share your experience with Nottingham Audi. Best wishes, The Nottingham Audi Team
I was made very welcome from entering…
I was made very welcome from entering the Branch.Staff were all friendly and polite.The Salesman Cameron was 5 star..
25 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear DJB Industrial, Thank you very much for taking the time to share your experience. We are delighted to hear that you felt so welcome upon arrival and found our staff friendly and polite. Cameron will be thrilled to know he made such a positive impression. Your feedback truly means a lot to us, and we hope to continue providing excellent service whenever you visit Nottingham Audi. Kind regards, The Nottingham Audi Team
Sytner Audi Nottingham
As soon as you walk in you are met with a warm welcome and a grate waiting area all the staff are very helpful and I had a grate experience with Lauren Smith who was very helpful and sorted everything out for and I can not praise the staff enough well done Audi Sytner Nottingham
24 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Keith, Thank you ever so much for your kind and thoughtful review. We’re delighted to hear you felt welcomed at Nottingham Audi. It’s wonderful to know Lauren Smith provided such excellent support. Your Review means a great deal to all of us here at Audi Sytner Nottingham. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes, Audi Sytner Nottingham Team
Jake was amazing
Jake was amazing - spent time with us - nothing was too much trouble. Thank you, Jake, for making our experience exceptional.
24 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Thank you so much for your wonderful review, CW. I know Jake will be absolutely thrilled by your review. Your kind words truly mean a lot and are a great encouragement to the whole team. It’s always our aim to provide the best possible service and to ensure every visitor feels valued. We very much appreciate your feedback and hope to welcome you back again soon. The team @ Nottingham Audi
Contact method
Issues with the car were resolved very quickly and the in person service in the dealership was fantastic but I found that the way in which you get in touch with the dealership, the fact that you can’t get hold of a human via any of the phone numbers and the fact you have to get in contact via WhatsApp is very poor and quite frustrating
10 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Hi James, thank you for sharing your feedback. We’re pleased to hear that the issues with your car were resolved quickly. However, we apologise for any frustration caused by the difficulty in reaching a member of staff via phone. Your comments are appreciated and help us understand the importance of clear and accessible communication for all our customers. Thank you once again for your review.
Indya was my contact a polite…
Indya was my contact a polite professional person courteous at all times a credit to your company
13 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Rita Poole, Thank you very much for your kind words and positive feedback. We are delighted to hear that Indya provided you with a professional experience. It is always our aim to ensure every customer feels valued and well cared for, and your recognition of Indya’s efforts is truly appreciated. We will be sure to pass on your compliments. Thanks again for choosing Nottingham Audi, and we look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Excellent Service
Our experience from the first call to the handover of the car was excellent. Cameron was very knowledgeable, helpful & attentive and was a very easy to deal with. I certainly would go back to Cameron in the future when it’s time for a new car!
11 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Charlie, Thank you very much for your kind words. We’re delighted to hear that Cameron provided a good service throughout. It’s wonderful to know that the process was smooth and enjoyable from start to finish. Your recommendation means a great deal to us, and we’re thrilled that you would choose to return to Cameron when the time comes for your next vehicle. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Ongoing issues!
My car has been in at Audi Nottingham on 3 separate occasions in relation to a number of software issues. Following identification that it required a major software update it went in again. Unfortunately, some of the issues are still present and I am awaiting contact from the dealership about the next stage. However, being without my car for 3 days has been a huge inconvenience.
4 agosto 2026
Non scritta su invito
Risposta di Sytner Group - Nottingham Audi
Dear Eleanor, Thank you for sharing your experience. We sincerely apologise for the inconvenience caused by the ongoing software issues and the extended time without your car. We understand how important your vehicle is to your daily life and appreciate your patience during this process. Your feedback is valuable to us, and we are committed to improving our service. Please do not hesitate to reach out to our Service Reception Manager, Lauren Smith - laurensmith@sytner.co.uk, if you have any further concerns or require assistance. Kind regards, Audi Nottingham
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.