Sytner Group - Maranello Maserati Ascot Recensioni 

130
TrustScore 4.5 su 5

4,4

High Street, SL5 7HP Ascot, Berkshire, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service excellent experience from start to finish! I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, he... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased my 3rd Maserati yesterday from Lisa Jackson and Paul Eaton at Maserati Ascot. Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Rivenditore di auto usate

Scritti dall'azienda

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

130 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(130)

12.463 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Great service but just a shame it took…

Great service but just a shame it took over 1 month from the original date to get my service done but what they did eventually was fantastic

21 settembre 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Mr Apted, Thank you for your review and feedback. We take all comments on board and will ensure this this is fed back to the team. We look forward to welcoming you back again soon. Kind Regards Team Maranello.

Valutata 5 stelle su 5

The initial salesperson and subsequent…

The initial salesperson and subsequent colleagues were extremely helpful and professional.

12 settembre 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear MC, Thank you for your 5 star review and comments. Kind Regards Team Maranello.

Valutata 5 stelle su 5

We bought a used Maserati Levante and…

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impeccable.
Lisa is an amazing person to deal with, her customer service is excellent.
The car although used,was presented as new. It was immaculate inside and out. Absolutely love it.

3 agosto 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Morning Mr Simms, thank you for you 5 star rating and fabulous comments. You have described exactly what we hope to achieve, I will certainly thank Lisa for a good job. Regards Howard Managing Director - Maranello

Valutata 5 stelle su 5

Brilliant experience!

It was a pleasure purchasing my car from your dealership. Lisa was extremely helpful and knowledgeable. She enabled me to speedily obtain just the right vehicle for my requirements which I am delighted with. Fingers crossed that your after-sales service can match her efficiency!

8 agosto 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Good afternoon Pauline Thank you for taking to leave us a 5 star review and I've forwarded your comments on to Lisa who is delighted. Kind regards Lara Hanrahan Head of Customer Experience

Valutata 5 stelle su 5

Excellent service through the whole buying process

Adrian was excellent from the moment we entered the dealership to final collection. He was attentive and worked hard to make the deal work and then managed the process very well.

21 luglio 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Thank you for taking the time to leave us a review and 5 stars! I've passed your comments on to Aden too. Kind regards Lara Hanrahan Head of Customer Experience

Valutata 5 stelle su 5

Great Service

Every effort was made to accommodate our needs and requirements, especially when we wanted to add some optional extras to our chosen vehicle. Our requests were accommodated without question and actioned extremely quickly, many thanks to Mark Parsons. In addition, all relevant paperwork was also handled seamlessly and every effort made to action as much as possible on line, many thanks to Neil Fradgley. We felt that Maranello Maserati Egham pulled out the stops to accommodate and facilitate the purchase of our vehicle given our extra requirement, many thanks

20 luglio 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Good morning Keely Thank you for your wonderful review and the shout outs! We love sharing them with the team and are delighted that you had such a great experience. Kind regards Lara Hanrahan Head of Customer Experience

Valutata 5 stelle su 5

Excellent professional service

Excellent professional service. Car fully as described and quality had over. Highly recommended. Lisa was wonderful.

5 luglio 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Mr McGlaughlin, Thank you for your 5 star review and comments about Lisa. Kind Regards Team Maranello

Valutata 5 stelle su 5

Just purchased my 7th Maserati

Just purchased my 7th Maserati, 5 of which were purchased via Maranellos Egham. The brand and the service makes me feel as if buying something special.

30 giugno 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Afternoon Mr Walker, thank you for your feedback and continued support for Maserati and our business. All the best Howard Managing Director - Maranello

Valutata 5 stelle su 5

Lisa and team at Sytner did a great job…

Lisa and team at Sytner did a great job of explaining the vehicle and the associated finance agreements. I have had 4 cars from Marinello Egham in the past and they have always looked after me extremely well. I therefore went into this transaction with a lot of confidence.
They again went above and beyond. Having picked up the car and driven just 3 miles from the showroom I was involved in a near miss with a truck and sustained a puncture and damaged wheel. The team got me back on the road with a new tyre and will repair the wheel. They would accept no payment. ‘
“We do not want you having a bad experience when you take a car from Marinello.”
Say no more.
Kevin

31 maggio 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Thank you for you 5 star rating and wonderful feedback. As you know I was involved and aware of the whole experience. From a really unfortunate start it was a pleasure to meet you and get to know you. Thank you for your continued support of our business, from someone as successful as yourself it means such a lot, thank you. Regards Howard Managing Director - Maranello

Valutata 5 stelle su 5

A seamless experience.

The whole experience from start to finish was seamless. The dealership is very close to home which made it easier

6 aprile 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Afternoon Thomas, thank you for your 5 star rating and kind comments. I will pass on your feedback to the team, with my thanks for a good job. Regards Howard Managing Director - Maranello

Valutata 5 stelle su 5

Absolutely fabulous

Absolutely fabulous from the day we walked into the showroom ( we thought we were just looking and walked out a few hours later with an order for a new Grecale Modena ) to the day of collection . I cannot fault the experience

30 marzo 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Melanie, thank you for your 5 star rating and fabulous feedback. I will pass this on to the team with my thanks. Regards Howard Managing Director - Maranello

Valutata 5 stelle su 5

Maserati Egham

From initial contact, to receipt of fantastic vehicle, brilliant customer care & professional service throughout. Lisa, Neil & the team, thankyou very much

14 febbraio 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Thank you Stuart for your 5 star review and comments, we will share with Lisa and Neil. Kind Regards Team Maranello

Valutata 5 stelle su 5

Really great experience with Egham…

Really great experience with Egham staff. Always very friendly and helpful and the car handover was super pleasant and informative.

7 gennaio 2023
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Morning David, thank you for your 5 star rating and feedback. This is really appreciated and I make sure I thank the team. Regards Howard Managing Director - Maranello

Valutata 5 stelle su 5

A great experiance from the first time…

A great experiance from the first time I visited the showroom until I collected the car I bought.

30 settembre 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Afternoon Andy, thank you for your 5 star rating and kind comments this is really appreciated. i will make sure i share your feedback with team Maranello with my thanks for a good job. Regards Howard Managing Director - Maranello.

Valutata 5 stelle su 5

My second Maserati from Maranello Egham…

My second Maserati from Maranello Egham and once again the end-to-end purchase process was both flawless and a pleasure.

2 settembre 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Mr Martin, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Valutata 5 stelle su 5

From when I first walked I was welcomed…

From when I first walked I was welcomed professionally and with courtesy. I was met by Ray Francis who could not have been more helpful. He was patient, knowledgeable, and passionate about the vehicles he was selling. The service provided was first class.

17 agosto 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Giovanni, Thank you for your 5 star review and comments. Kind Regards Team Maranello

Valutata 5 stelle su 5

People by from People

Several weeks ago we put a call in to the garage at Egham , we gave our details and our request for vehicle type and style. We received a prompt call from Lisa at Sytner and she struck up a relationship with us to help find what we required.
Needless to say she was friendly and professional at all times, this made us feel confident to only deal with Lisa until she could find us a perfect match of car.
Lisa worked extremely hard and from meeting her to receiving my car took 3weeks!!!
Having spent the last year visiting garages and being very disappointed with the staff at other garages, we are thrilled to say Lisa was amazing and this was the reason we bought from Sytner.

8 agosto 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Mr Dennis Thank you for your 5 star review. Kind Regards Team Maranello

Valutata 5 stelle su 5

Maserati Levante Modena S

A real pleasure buying my Maserati Levante from Maranello. From start to finish the service was excellent and the team went the extra mile to secure the car Spec that I wanted. They also came in with a competitive price on my Part X which made my life a lot easier.

22 luglio 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Mr Rose Thank you for your 5 star review and comments. Kind Regards Team Maranello

Valutata 5 stelle su 5

Great experience in buying and taking…

Great experience in buying and taking delivery of my Maserati staff are really lovely people would recommend every time 5 stars all the way

22 luglio 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Thank you for your 5 star review and comments. Kind Regards Team Maranello

Valutata 5 stelle su 5

Excellent service and attention to…

Excellent service and attention to detail very helpful couldn’t have had a more pleasant experience all staff excellent

20 luglio 2022
Logo di Sytner Group - Maranello Maserati Ascot

Risposta di Sytner Group - Maranello Maserati Ascot

Dear Mr Towns-Wadey Thank you for your 5 star review and comments. Kind Regards Team Maranello

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