I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a... Leggi di più
L'azienda ha risposto
Really poor experience with car left in a worse state than when it was taken in Poor and incorrect communication
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed t... Leggi di più
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In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Regno Unito
- 01332 546800
4,4
Eccellente
990 recensioni
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Mobile Technician Andrew
We've been using mobile technician Andrew for all of our difficult to diagnose problems regarding VAG cars and he's fantastic! Always super helpful and very clear with his explanations to both management and technicians. Always on time and very reliable, we're always happy to have him on our site!
24 ottobre 2025
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Potrebbe usare l'IA per rispondereMostra di più
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Car serviced on time nice welcome and…
Car serviced on time nice welcome and coffee whilst waiting was good. Service competed with a nice clean car as a bonus. Thank you Audi service team.
2 ottobre 2025
Risposta di Sytner Group - Derby Audi
Thank you for your kind words, Charles. We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing timely and efficient service, and we are glad that you were able to enjoy a nice cup of coffee while waiting. It is our pleasure to ensure that your car is not only serviced on time, but also returned to you in a clean and pristine condition. Thank you for choosing Derby Audi for your car servicing needs.
Audi Dealer Mobile Tech
We had Andrew come out and diagnose a complicated Airbag fault which entailed working through Audi technical bulletins. This lead to identifying the faulty part first time right. He came back the following day to code in the new part. We've used him numerous times, he's always on time, happy to help and good value for money
30 settembre 2025
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Risposta di Sytner Group - Derby Audi
Thank you for your glowing 5-star review, Mrs Clay. We are delighted to hear that Andrew was able to successfully diagnose and fix your complicated airbag fault. Our team at Derby Audi takes great pride in providing top-notch service and we are thrilled that Andrew's expertise and dedication shone through. We appreciate your continued trust in us and we look forward to serving you in the future. Thank you for choosing Derby Audi.
Well recieved and efficient service…
Well recieved and efficient service carried out in a timley manner,
23 settembre 2025
Risposta di Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Mr Wright. We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing efficient and timely service to all our customers. We are glad to know that our efforts were well received by you. We appreciate your support and look forward to welcoming you back for any future automotive needs. Thank you for choosing Derby Audi.
quick efficient and freindly service
11 settembre 2025
Risposta di Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Customer! We are delighted to hear that you had a quick, efficient, and friendly experience at Derby Audi. Our team takes great pride in providing top-notch service to all of our customers. We are glad that we were able to meet your expectations and make your visit a positive one. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Derby Audi.
Leon Did a great job cleaning the Q8.
10 settembre 2025
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Risposta di Sytner Group - Derby Audi
We are delighted to hear that Leon provided excellent service in cleaning your Q8 at Derby Audi. Our team takes great pride in ensuring our customers' vehicles are spotless and well-maintained. We apologise for any inconvenience or dissatisfaction you may have experienced prior to your visit. We are constantly striving to improve our services and appreciate your feedback. Thank you for choosing Derby Audi and we hope to see you again in the future. It would be an honour to continue providing you with top-notch service.
Had my oil service done at Audi Derby…
Had my oil service done at Audi Derby and was really impressed. The team were friendly, professional, and kept everything straightforward. No hassle gave me advisories I am aware of, On top of that, they gave the car a clean which was a really nice touch — it came back looking great. Excellent customer service from start to finish, would definitely recommend. AAA+++
28 agosto 2025
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Risposta di Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Derick. We are delighted to hear that you had a great experience at Audi Derby during your recent oil service. Our team takes pride in providing friendly and professional service, and we are glad that you found the process straightforward. We also appreciate your recognition of our efforts to keep your car clean. It was a pleasure serving you and we hope to see you again in the future. Thank you for recommending us. AAA+++
The key broke in the ignition of my car
After the key broke off in the ignition of my car I contacted Derby Audi to order me a spare key. Once it arrived, the mobile technician Andrew contacted me and came out to code the keys the same day.
Excellent service. Polite and friendly staff.😊
18 agosto 2025
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Risposta di Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Scott. We are delighted to hear that you had a positive experience with our team at Derby Audi. We understand how frustrating it can be when a key breaks off in the ignition, and we are glad that our mobile technician, Andrew, was able to assist you promptly. Our staff takes pride in providing excellent service and we are happy to hear that they were polite and friendly. Thank you for choosing Derby Audi.
Audi ai
Having found the correct car my wife wanted to purchase we started the process moving forward. The sales guy Norman was great but his bosses wasn’t very approachable. All they want is the top price for the car you are buying and the bottom price for the vehicle. This sums up why the car market is in a mess. Would I recommend Audi derby. No I wouldn’t.
7 agosto 2025
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Amazing Service
We have had Andrew out, their mobile technician out on a number of occasions. He is one of the most polite, most helpful people we have ever had the pleasure of dealing with. We would give 10 stars if possible. Top class service always, and we will continue to use them for all our further issues
11 agosto 2025
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Risposta di Sytner Group - Derby Audi
Thank you for your glowing review, Jake. We are delighted to hear that you have had such positive experiences with our mobile technician, Andrew. We pride ourselves on providing top-class service and it is always a pleasure to receive such kind words from our customers. We will be sure to pass on your compliments to Andrew and we look forward to continuing to assist you with any future issues. Thank you for choosing Derby Audi.
Do not take your car for a service at…
Do not take your car for a service at Audi Derby. Having had my vehicle for over 8 hours, when I arrived home I found they had not reset the service computer. I spoke to them who advised me that I would have to return to have this reset, a round trip of 20 miles spending 2 hours to get this done, with no compensation for this cost and inconvenience. I called them back 2 or 3 times a day for a week, to be told the person was unavailable or with a customer, and getting no return call, I have now given up. Part of the service was also a complementary clean and valet, my granddaughter could do a better job. I will not be returning.
18 luglio 2025
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Risposta di Sytner Group - Derby Audi
We are sorry to hear about your negative experience at our dealership. We would like to apologise for the inconvenience caused by the service computer not being reset and the lack of communication from our team. We take pride in providing excellent service and we are disappointed to hear that we did not meet your expectations. We would like to invite you to contact our Customer service manager simonfroy@sytner.co.uk to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.
Brilliant experience buying our TT
We travelled up from London to Derby to view the TT and due to the distance, and without asking them to, Bayley informed us that the car would be prepared and ready to go if a sale was agreed to save us a return trip, which was most thoughtful. When we arrived Bayley dealt with us and made the whole experience good fun and professional. He had dealt with us over the phone from the start and responded to our many question with patience and knowledge.
So a big thank you to Bayley Millington for making the purchase of our beautiful TT such a brilliant experience!
Kate & Mark
28 giugno 2025
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Risposta di Sytner Group - Derby Audi
Dear Kate and Mark - Thank you for taking the time to leave such a lovely review for Derby Audi. We are delighted to hear that Bayley Millington provided you with a professional and enjoyable experience during your visit to our dealership. We are also pleased to hear that he went above and beyond to ensure that your journey from London was worth it. We will be sure to pass on your kind words to Bayley and the rest of our team. Thank you for choosing Derby Audi and we hope you enjoy your beautiful TT. Best regards, Derby Audi Team
Visited Sytner Audi for bodywork
Visited Sytner Audi for some bodywork (alloy refurb, paint scuff, chips). Might not be the cheapest, but service and the standard of work is 10/10. In particular Gareth in the body shop team was amazing - thanks all!
20 giugno 2025
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Risposta di Sytner Group - Derby Audi
Dear Adam S, Thank you for taking the time to leave us a 5-star review for your recent visit to Derby Audi. We are delighted to hear that you were impressed with the service and standard of work provided by our team, especially Gareth in the body shop. We pride ourselves on delivering top-notch service and we are glad to know that we have met your expectations. We appreciate your support and look forward to welcoming you back in the future. Best regards, Derby Audi Team
Car under warranty, ignored my email then tell me I have to pay £150 for diagnostic when I know what the issue is
I reported an issue to Derby Audi before my warranty on A3 expired. They ignored my email. The issue was an oil sensor telling me I needed an oil change when I clearly didn’t. As Audi didn’t respond, I went to a local garage who diagnosed the issue as a system update which only Audi can do. I got back in touch with Derby Audi who say they need £150 to carry out same diagnostic test. I asked what a software update entails, the guy didn’t know, I asked to speak to a mechanic but was told this wasn’t possible. Wow, I’m embarrassed to be an Audi owner after owning 4 Audis to date, is this why Audi are performing so badly maybe…
12.6. Tried to respond to the email given in the response from Audi, it bounced back. Used a . Instead of , it still bounced back. Maybe someone could respond to my original email?
13.6 called Audi Derby, they gave me the correct email. That person though is out of office until 30.6. Put through to Audi UK, informed that car had likely similar issue 2023. Now booked in for diagnostic, at my cost but due to lack of staff could only offer 2nd July, when I’m away, or last week in July. Booked for last week in July. Not impressed and had no idea things at Audi had got so bad.
6 giugno 2025
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Risposta di Sytner Group - Derby Audi
Dear R P-H. Thank you for bringing this issue to our attention. We apologise for any inconvenience caused by our lack of response to your email. We take customer satisfaction very seriously and we are disappointed to hear about your experience. We would like to invite you to contact our Head of customer service , simon,froy@sytner.co.uk, to discuss this matter further. We value your loyalty as a four-time Audi owner and we hope to have the opportunity to restore your trust in our dealership. Sincerely, Derby Audi
Great service from James Turnbull
8 aprile 2025
Risposta di Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review, Jon. We are delighted to hear that you had a great experience with James Turnbull at Derby Audi. Our team takes pride in providing exceptional service to our customers, and we are glad that James was able to assist you. We appreciate your support and hope to see you again in the future. Thank you for choosing Derby Audi, where we strive to honour our commitment to delivering top-notch service to all our valued customers.
Great customer service and would highly…
Great customer service and would highly recommend derby Audi. Paul was fantastic and even shared a personalised video of the car I was interested in. Thank you and would definitely visit again
5 aprile 2025
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Risposta di Sytner Group - Derby Audi
Thank you for your glowing review, Parv. We are delighted to hear that you had a great experience at Derby Audi and that our customer service exceeded your expectations. We take pride in providing personalized and attentive service to all our customers. It's wonderful to hear that Paul went above and beyond to assist you, even sharing a personalized video of the car you were interested in. We appreciate your recommendation and look forward to welcoming you back to our dealership in the future. Thank you for choosing Derby Audi.
Great service from Kevin & Paul
Great service from Kevin & Paul, they went the extra mile in sorting our new A3.
28 marzo 2025
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Risposta di Sytner Group - Derby Audi
Thank you for your kind words Graham. We are delighted to hear that Kevin and Paul provided you with excellent service during your visit to Derby Audi. Our team always strives to go the extra mile for our customers, and we are glad that they were able to assist you with your new A3. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
Bailey Millington made my experience…
Bailey Millington made my experience excellent from start to finish he was calling me to update me weekly about the progress of my car order. Bailey was ever the profession and I can’t thank him enough! For making my purchase of a vechile so seemless and so enjoyable!
This guy deserves a promotion what a top man!!
Thanks Audi Derby and Bailey for the best experience ever!!
19 marzo 2025
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Risposta di Sytner Group - Derby Audi
Thank you for your glowing review, Natalie! We are delighted to hear that Bailey Millington provided you with an excellent experience at Derby Audi. It is our goal to make the car buying process seamless and enjoyable for our customers, and we are thrilled that Bailey's professionalism and regular updates made a positive impact on your experience. We will be sure to pass along your kind words to Bailey and the rest of our team. Thank you for choosing Audi Derby, and we hope to see you again in the future.
Avoid this business, the after care is non existent.
So this will be my last review of this garage as my year of 'alleged' warranty is up and I'll never do business with them or Sytner again.
My previous interaction was to try and get a coolant leak resolved under warranty. They wanted £600 from me for diagnosis and couldn't tell me whether I would get this back or not (that didn't cover the fix). I took it to another garage, they diagnosed it for free and put a £8 bottle of Radweld in to fix a tiny hole they found.
My latest interaction was to get my MOT renewed. At the point of sale I was assured I would get a FOC MOT and that any issues would be resolved under the warranty.
I've tried to book in for an MOT and been told there is no free MOT on my account. I agreed to pay the £55, however there are no appointments until well after my MOT is expired. My resolution was take it locally and then bring the car to Derby to have it fixed. I was told there were no appointments (or loan cars) until May and I would have to pay for diagnosis as they wouldn't accept an MOT fail as a reason to fix the car.
Avoid this garage and the group. Scammers.
18 marzo 2025
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Risposta di Sytner Group - Derby Audi
Dear DERBY UK, We are sorry to hear about your negative experience with our dealership. We would like to apologise for any inconvenience caused and assure you that this is not the level of service we strive to provide. We take all customer feedback seriously and we would like to thank you for bringing this to our attention. Sincerely, Derby Audi
We have a problem with the heating in…
We have a problem with the heating in our Audi Etron. The car has been to Audi in Derby three times. The last time we waited 3 weeks to have a loan car to be available as they wanted to keep our car for 3 days to sort out the problem. There was absolutely no communication with updates on progress. The car came back to us on Friday afternoon and over the weekend the fault persisted. The garage say we have to wait another 3 weeks until the 31st of March for another loan car while they have our car for a week to diagnose again and fix!!!!
Appalling customer care, appalling sympathy to the problem and we now have no faith in them sorting out the issue at all.
The whole issue is a nightmare especially as we are in the Spring months and we need heat in the car. We have to layer up and wear gloves the car gets so cold. To confound things hubby has a problem with his back and is awaiting surgery, whilst this is going on and he has a three hour round trip to work every day!!!!
We would not recommend this garage to anyone. We feel let down and angry with the whole affair.
Update.
Thanks for the reply.
I’ve already sent an email to Simon as much good as that will do. No reply yet.
7 marzo 2025
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Risposta di Sytner Group - Derby Audi
Dear Natalie Errington - We are sorry to hear about your negative experience at Derby Audi. We apologise for the delay in completing your repair and the inconvenience it caused you. We understand your frustration and we would like to invite you to contact our Head of customer services at simonfroy@sytner.co.uk to discuss this matter further. We assure you that we take all feedback seriously and we are constantly working to improve our services. Thank you for bringing this to our attention. Kind regards, Derby Audi.
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