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Valutata 5 stelle su 5

Mark and his team were very professional and made sure the work was completed to a very high standard for Symphony. We would also like to thank Vicky for being very efficient and making the process... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The fitter who replaced my doors and re-aligned other doors was friendly, helpful and very experienced. He went above and beyond what was expexted and all the work was completed in a timely manner.

L'azienda ha risposto

Valutata 5 stelle su 5

Engineer was very patient and gave attention to my concerns about the fitted strip lighting being damaged. He completed the job without any worries and even gave me a good tip on how to clean the meta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had a symphony kitchen fitted into our new build home from Stonebridge, unfortunately there were areas of the kitchen that weren’t installed correctly and in plumb. During major remedials that Ston... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per cucina

Informazioni fornite da varie fonti esterne

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

2185 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 91% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic Customer Service

Having just moved into a new build with a Symphony kitchen we decided to remove the fridge freezer and change the housing into a store cupboard.

I needed 5 extra shelves so i made an equiry via the online form giving all the details etc. etc. and the quote came back the same day.

The instruction said to call the additional unit sales line which i did and i spoke to Shannon who was very polite, efficient and knowledgeable about the items.

She instantly understood what i wanted to do and confirmed the correct items so i made the order there and then.

The items were delivered A.M. the next day with free P&P which were very well packaged and perfect condition inside.

What a very pleasant change it is these days to deal with a company that actually delivers a first class customer service.

Finally a very big thank you to Shannon who made the whole process from ordering to accepting the goods very very easy indeed.

Well done Symphony.

22 gennaio 2026
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Risposta di Symphony Group

Hi Graham

Many thanks for your 5 star review, it's wonderful to hear that you received such fantastic service from our Additional Units team and from Shannon in particular.
We'll be delighted to pass on your thanks.

Regards
Mick

Valutata 4 stelle su 5

Morley was great.

I live in a new build and symphonyninstalled a shelf in my dressing room as part of the build.
Almost all the plastic clips used on it have broken after just a few months because they were tightened too much on installation.
Morley arrived today to replace them and has used metal brackets and replaced all of them. He was very professional and turned up early which was great.
5 stars for Morley but 4 overall for Symphony......just used better quality clips at the first opportunity.

22 gennaio 2026
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Risposta di Symphony Group

Hi Ricky

Many thanks for your 4 star review, it's great to hear that Morley was so helpful and we'll pass on your compliments to him. We also appreciate your feedback regarding the product specification, that too will be passed to the appropriate team.

Regards
Mick

Valutata 5 stelle su 5

I was very impressed with the level of…

I was very impressed with the level of care, professionalism and workmanship from Morley when he attended on site yesterday.

20 gennaio 2026
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Risposta di Symphony Group

Hi Maisie

Thanks very much for your 5 star review, we're delighted to hear that Morley provided top class customer care and we'll happily pass on your positive feedback to him.

Regards
Mick

Valutata 5 stelle su 5

Thank you John Baker for finishing off…

Thank you John Baker for finishing off our new kitchen to a higher standard

21 gennaio 2026
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Risposta di Symphony Group

Hi Jonathan

Many thanks for your 5 star review, we'll be delighted to pass on your thanks to John, we're very happy to have been able to help.

Regards
Mick

Valutata 5 stelle su 5

There was a problem with Doors to fridge / freezer relativity new…

There was a problem with relativity new kitchen doors to fridge and freezer.
Explained the position to the Symphony Group who showed understanding and courtesy and sent their fitter Craig Cohen.
Craig has been extremely good and completed the job to my satisfaction.

21 gennaio 2026
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Risposta di Symphony Group

Hi Ken

Thanks very much for your 5 star review, we're really happy to hear that our Customer Care team reacted so positively and that Craig did a super job at your home, we'll pass on your compliments with pleasure.

Regards
Mick

Valutata 5 stelle su 5

Some issues to fix - Michael was great

We had the lovely Michael King to fix a couple things in our new build. He was great and went above and beyond to sort some problems we had with paint splatters on the plinths

21 gennaio 2026
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Risposta di Symphony Group

Hi Mimi

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll let him know how pleased you are with the work he did.

Regards
Mick

Valutata 5 stelle su 5

I only wish I could give him more…

I only wish I could give him more stars! Michael was conconscientious, hardworking and dedicated to delivering great quality standards of work. He went out of his way to find the location...which isn't easy on this new development but he didn't give up! He was polite, took shoes off without me asking (unlike the bed people who ruined a bedroom carpet and cost me an extra £400 to replace!)

He assessed the job, knew exactly what was needed - was obviously a perfectionist, took pride in his work, oozed experience and set about rectifying the problem straight away.

Cannot fault him - he literally went the extra mile to deliver excellent service with a smile - on a freezing cold cliff top!

Top marks 👌🏻

21 gennaio 2026
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Risposta di Symphony Group

Hi Rachael

Thank you very much for your 5 star review, we're delighted to hear that Michael was so professional in his work and respectful of your property.

We'll be happy to pass on your compliments to him and we hope that you enjoy your Symphony kitchen for many years to come.

Regards
Mick

Valutata 5 stelle su 5

Excellent service from technicians

We had our kitchen problems fixed today by technicians Scott & Chris. We now have a kitchen that we love thanks to their work. Scotts attention to detail was incredible, they we both very friendly and respectful and a credit to customer care.

20 gennaio 2026
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Risposta di Symphony Group

Hi Emma

Many thanks for your 5 star review, we're delighted to hear that you received such fabulous service from Scott and Chris and we'll happily pass on your compliments to them.

Regards
Mick

Valutata 5 stelle su 5

Excellent Service

We had Michael Sutton come round and do some snagging bits on our new build property. Micheal was super knowledgeable & friendly & had everything sorted in a short amount of time. I’d definitely recommend him & really appreciate his time

15 gennaio 2026
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Risposta di Symphony Group

Hi Alex

Thanks very much for your 5 star review, it's great to hear that Michael was so professional and we'll be delighted to pass on your comments to him.

Regards
Mick

Valutata 5 stelle su 5

Excellent service

Michael King arrived on time and sorted out the fault with the soft close on our wardrobe so quickly and made sure everything was working fine and I was happy with the result before he left.

19 gennaio 2026
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Risposta di Symphony Group

Hi Angela and Lou

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your comments to him.

Regards
Mick

Valutata 5 stelle su 5

Kitchen and Laundry room new build

We had our new build kitchen and laundry room designed by Symphony kitchens castlebar ! Everything was seamless from planning to lead in to fitting and to follow up afterwards to see if everything eas okay ! We’re in just over 4 months and looking to get symphony back later this year for another project (a house is never finished) ! Thanks to John Jay Declan and all the lads very sound

3 ottobre 2025
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Risposta di Symphony Group

Hi Elaine

Many thanks for your 5 star review, we hope your new kitchen brings you pleasure for many years to come.

Regards
Mick

Valutata 5 stelle su 5

Kitchen doors replaced

Morley came and did a great professional job courtesy at all times.

16 gennaio 2026
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Risposta di Symphony Group

Hi David

Thanks very much for your 5 star review, it's great to hear that Morley was so helpful and we'll let him know how pleased you were with him.

Regards
Mick

Valutata 5 stelle su 5

Great service

Chris Jones who attended my home to replace a panel was friendly and very accommodating as I was working from home. He worked diligently and quickly and cleaned up afterwards. A credit to the company!

16 gennaio 2026
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Risposta di Symphony Group

Hi VC

Many thanks for your 5 star review, we're delighted to hear that Chris was so professional and we'll happily pass on your compliments to him.

Regards
Mick

Valutata 5 stelle su 5

Tom was really efficient and friendly

Tom was really efficient, friendly and sorted out our issues. Highly recommend.

16 gennaio 2026
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Risposta di Symphony Group

Hi Dan

Many thanks for your 5 star review, we're very happy to hear that Tom was so helpful and we'll pass on your compliments to him.

Regards
Mick

Valutata 5 stelle su 5

Great Service

Tom Halland came to fix a faulty light, friendly, work was really good and pleased with his service

15 gennaio 2026
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Risposta di Symphony Group

Hi Adam

Many thanks for your 5 star review, it's great to hear that Tom did such a great job, we'll be delighted to let him know how pleased you are with the work he carried out.

Regards
Mick

Valutata 5 stelle su 5

Tom Holland came today to replace the…

Tom Holland came today to replace the bars in our draws! Very friendly, Quick and efficient! 10/10 service!

15 gennaio 2026
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Risposta di Symphony Group

Hi Jak

Many thanks for your 5 star review, we're delighted to hear that Tom was so professional and we'll be happy to pass on your compliments to him.

Regards
Mick

Valutata 5 stelle su 5

Kurt came to sort out an an issue for…

Kurt came to sort out an an issue for us today…. What an amazing ambassador for symphony he is. Polite professional and pleasant… thanks Kurt

14 gennaio 2026
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Risposta di Symphony Group

Hi Philip

Many thanks for your 5 star review, we're very pleased to hear that Kurt was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Valutata 5 stelle su 5

Great service!

Jon Pritchard came in to do a few quick jobs and was excellent, really happy with his work!

14 gennaio 2026
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Risposta di Symphony Group

Hi Kaz

Thanks very much for your 5 star review, it's great to hear that Jon did such a wonderful job and we'll be very happy to pass on your compliments to him.

Regards
Mick

Valutata 5 stelle su 5

Post sales service

We received symphony kitchen with our new build house. After the purchase we realised that it required some small adjustments. Michael Sutton from Symphony Kitchens was very helpful realigning all the doors and also showed how to tweak the doors in the future if we need to. Thank you

13 gennaio 2026
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Risposta di Symphony Group

Hi Daiva

Many thanks for your 5 star review, we're really pleased to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Valutata 5 stelle su 5

Excellent after sales service

Excellent after sales service. New doors fitted by a competent fitter, who was polite and efficient.

14 gennaio 2026
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Risposta di Symphony Group

Hi Julie

Many thanks for your 5 star review, it's great to hear that you received such great service from our Customer Care team.

Regards
Mick

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