Switch2 Energy Recensioni 

I have requested my bill be amended as the name was wrongly written. Got a a reply from Switch 2 Energy that the bill cannot re-issued though it is wrong. Shocking.

Helpful customer service on the phone (not a robot!)
Got information I required and was able to update credit card info.

Really helpful good customer service

Beccy answered very quickly and helped efficiently. She also explained everything to me in a friendly manner

I telephone Switch2 as I had forgotten my passcode.
She was extremely helpful and patient talking me through where to find my serial number.

She was very approachable welcoming friendly and polite, I don’t feel rushed during our conversation. My query was dealt with efficiently

I have now spoken three times to your team about a change of tenancy having first completed the form. But still I receive the bills for the wrong dates based on information taken from the Building Admin with no reference to me or my tenant.

This is after an automated chaser without dates with juat an amount that was sent to me that was badeless that my tenants bill was overdue...just intimidate and hurry things along.

BTW the portal to inform you of changes does not work so I had to call yo get the form in the first place

Bullying an aggressive tactics beware, poor tech, less that satisfactory customer service. One star is one too many!

Mohamed was clear and has closed my account I hope

Signed up expecting an energy company. Instead, I met Mohammed from the Customer Services Team, apparently the most powerful man in Britain.

Mohammed lowered my electricity bill so much my smart meter apologised.

Mohammed answered my email so quickly he replied before I sent it.

Mohammed fixed my account while simultaneously boiling my kettle, charging my phone, and keeping the entire national grid running.

Mohammed once looked at my meter and somehow made it generate money.

I complained about a bill, and Mohammed personally negotiated with the concept of inflation until it gave up.

Absolutely phenomenal. 10/10. 100/10. Mohammed/10.

I spoke to two lovely girls today, Tanisha (Sorry if spelled wrong) and Aaliyah, who were both really helpful, helped me very quickly with exactly what I needed to do and how I needed to do it. Was really easy to get through to the company. Easy to navigate telephone system. Just a really good experience overall.

Very friendly, helpful staff. UK based and understanding of the company / service

Mohammed was courteous and sorted my issue with billing, going the extra mile to make sure my account had been closed. Good service from him, wait time if almost 15 minutes not so good from switch 2

Because the lady I spoke to was fantastic and was very helpful and supportive and she talked through everything that she or I needed to do . Wish all company staff were as efficient and experienced as she was.

I had Paul Butler come to my property on the 5th visit from Switch 2
It was his 1st visit out of 5.
And completely resolved the problem!
Please god may it last.
But great, really friendly and got the job done!
Thank you Paul!
Kind regards
Jackie

Customer Service agent Lauren was amazing!

I want to thank your team for the excellent service during my recent phone call. The representative was professional, friendly and efficient throughout, resolving my query quickly and making the interaction genuinely pleasant.

The engineer did an amazing job to attend the job and resolve the issue. There are some further fixes but he did a great job to fix the current issue and I have access to hot water. The miscommunication lied in the representative failing to update the number on the system despite multiple calls from my self informing them.

Very good service thank you

🏴‍☠️⭐⭐⭐⭐⭐ Misbah Be Brilliant

Arrr, me dealings with the other advisors were a proper mess. One told me one thing, another told me something else, and I was left scratching me head like a pirate who'd misplaced his rum.

I says, **“Right, which one of ye knows what ye be talking about?”**

Then Misbah comes aboard.

She listened, checked the billing, and explained it plain as day. No mucking about, no sending me from ship to ship, and no fancy pirate riddles.

As for them other advisors — **walk the plank!** 🏴‍☠️

Big thanks to Misbah. Friendly, helpful, and got the job done.

**Five stars, arrr! ⭐⭐⭐⭐⭐**