The operator who assisted me was very helpful. Great customer service, he said he was going to look into my query and get back to me. Look forward hearing back in order to get my query resolved. Thank... Leggi di più
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
L'azienda ha risposto
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
L'azienda ha risposto
My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,4
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Alia at switch2 energy was incredible…
Alia at switch2 energy was incredible helpful and really made a difference, she delivered excellent service. Thanks
26 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Alia was incredibly helpful and made such a positive difference to your experience. Providing excellent customer service is something we take great pride in, and we'll be sure to pass on your kind feedback to her. Thank you for taking the time to share your comments.
Listening to what I needed to inform…
Listening to what I needed to inform them of regarding my account. I was new to the UK and the landlord did not notify me of what I needed to do so I thought they did it with change of tenant
26 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that our team took the time to listen and help with your account query. We understand that moving to a new country can be challenging, especially when you're unfamiliar with the registration process.
We're glad we could provide the information you needed and help clarify the change of tenancy requirements. Thank you for taking the time to share your experience.
Thank you to Advisor for helping to…
Thank you to Advisor for helping to sort out my Direct
Debit . She was very professional and courteous in resolving my problem. Thank you.
26 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our advisor was able to help resolve your Direct Debit query. Providing professional, courteous, and effective support is important to us, and we're pleased we could assist. We'll be sure to pass on your kind feedback. Thank you for taking the time to share your experience.
Friendly call handler
Friendly call handler. Easy to understand and helpful
26 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you found our advisor friendly, helpful, and easy to understand. Providing clear and supportive customer service is important to us, and it's great to know you had a positive experience. Thank you for taking the time to share your feedback.
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that your query was resolved quickly and that you received a prompt call back from our team. Providing efficient and helpful service is important to us, and we appreciate you taking the time to share your feedback.
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received great customer service from our team. Providing friendly, helpful, and efficient support is what we strive for, and it's wonderful to know you had a positive experience. Thank you for taking the time to share your feedback.
Excellent customer service
Excellent and friendly customer service!
26 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent and friendly customer service from our team. Providing helpful and positive support is very important to us, and it's great to know you had such a positive experience. Thank you for taking the time to share your feedback.
Mohammed was very helpful and answered…
Mohammed was very helpful and answered all my questions professionally. He also highlighted that meter location was not his area of expertise, but still done his absolute best to help me. He also sent request for engineer visit that was booked next day. Great service
24 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Mohammed was able to answer your questions professionally and provide helpful support throughout. We particularly appreciate your recognition of his honesty in identifying where specialist assistance was needed, while still doing everything he could to help and arrange an engineer visit for the following day.
We'll be sure to pass your kind feedback on to Mohammed. Thank you for taking the time to share your experience with us.
Having received a letter to book a n…
Having received a letter to book a n appointment for an essential maintenance inspection I rang on 24 August and was told the system was not ready and I would get a call back later that day. Having not received a call back I rang again on 25 August to be told that the only available appointments were whilst I am not available and I should ring back again after 28 September. This seems to be a very limited schedule relying on customer to keep calling to try and book an appointment.
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced when trying to arrange your maintenance inspection. We understand your frustration, particularly after expecting a call back and then finding that the available appointment dates did not suit your availability.
We appreciate your comments regarding the booking process and recognise the inconvenience caused by having to make multiple calls to secure an appointment. Your feedback is valuable and will be shared with the relevant team as we continue to improve our service. Thank you for bringing this to our attention.
Spoke to Vikki today who had excellent…
Spoke to Vikki today who had excellent customer service skills very polite and friendly.
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Vikki provided such excellent service. We'll be sure to pass on your kind comments to her. It's great to know that her polite and friendly approach made a positive impression. Thank you for taking the time to share your feedback.
the guy i spoke to was really lovely…
the guy i spoke to was really lovely and helpful so 100 percent to him. actually getting through to speak to someone was a completely different matter. i called 3 times last week only to get a voice message to say no one was currently taking calls and then today when i was trying to set up a direct debit an automated system took me 5 minutes before telling me there had been an error even though id just been told they had just made improvements to their phone system and then i had to wait 20 minutes holding on before someone took my call and this was all so i could pay them some money!!
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that the advisor you spoke with was helpful and provided a positive experience.
We're sorry, however, that reaching us was frustrating. We appreciate your concerns regarding the difficulties getting through on previous occasions, the issues you experienced with our automated payment system, and the wait time before your call was answered. We understand how disappointing this is, particularly when you were simply trying to set up a Direct Debit.
Your feedback is important to us and will be shared with the relevant teams as we continue working to improve our systems and customer experience. Thank you for taking the time to share your experience.
Personable customer service rep
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you had a positive experience with our customer service representative. Providing friendly, approachable, and helpful support is important to us, and we appreciate you taking the time to share your feedback.
Empathetic customer service between…
Empathetic customer service between teams but some delay to confirming engineer visit due to it being the responsibility of a different team.
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found our team empathetic and supportive throughout your enquiry.
We're sorry for the delay in confirming your engineer visit and understand how frustrating it can be when matters need to be coordinated between different teams. We appreciate your patience and will use your feedback to help improve our processes. Thank you for taking the time to share your experience.
Responsive team.
The team is quite responsive, considering they have so many issues to deal with.
24 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you found our team responsive and helpful. While we do manage a wide range of enquiries, we're committed to supporting our customers as quickly and effectively as possible. We appreciate your understanding and thank you for taking the time to share your feedback.
Friendly Customer Service
The customer service advisor was very understanding of my needs today. It wasn't too difficult to get through on the phone. I prefer telephone communication rather than making appointments on line so I appreciate that there is an option to do this.
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor was understanding of your needs and that you were able to get through to us without too much difficulty.
We understand that many customers prefer speaking to someone directly, and we're glad that our telephone service provided the support and reassurance you were looking for. Thank you for taking the time to share your feedback.
Prompt and efficient response
My call was answered promptly and the agent was very helpful and knowledgeable and dealt with both my issues.
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that your call was answered promptly and that our advisor was able to help with both of your queries. Providing knowledgeable, efficient, and helpful support is important to us, and it's great to know you had a positive experience. Thank you for taking the time to share your feedback.
Great costumer service
Great costumer service . Very helpful and made setting up direct debit very simple and straightforward.
25 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received great customer service and found setting up your Direct Debit simple and straightforward. Providing helpful and efficient support is important to us, and it's wonderful to know we were able to assist. Thank you for taking the time to share your feedback.
I give the 5 stars because the person…
I give the 5 stars because the person was very calm and polite over the phone today.
24 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you had such a positive experience with our advisor. Providing calm, polite, and helpful service is very important to us, and it's wonderful to know this was reflected in your call. Thank you for taking the time to share your feedback and award us 5 stars.
Helpful rep
I called to get the spelling of my name corrected on my bill. It takes a bit of time to get across to a customer service rep, but when you do, they’re very efficient and helpful.
24 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that our team was able to help correct your details and that you found the advisor efficient and helpful.
We're sorry that it took longer than expected to get through to us, but we're glad we were able to resolve the issue once you reached our team. Thank you for taking the time to share your feedback.
Bloke was really helpful after having…
Bloke was really helpful after having bad experiences with the company
24 agosto 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that the advisor you spoke with was helpful and provided a positive experience. We'll be sure to share your kind feedback with the team.
We're sorry to hear that you've had previous frustrations with the company, but we're glad this interaction helped improve your experience. Thank you for taking the time to share your feedback.
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