The operator who assisted me was very helpful. Great customer service, he said he was going to look into my query and get back to me. Look forward hearing back in order to get my query resolved. Thank... Leggi di più
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
L'azienda ha risposto
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
L'azienda ha risposto
My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,4
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Setting up direct debit
I called to set up a direct debit. The wait time was a bit too long but once connected the service was fast and efficient. The agent offered the opportunity to have a fixed payment which I did not know about.
Having a call system notifying of the wait time would be helpful.
7 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're sorry to hear that you experienced a longer wait time than expected when contacting us.
We're pleased to hear that, once connected, you received fast and efficient service and that our advisor was able to make you aware of the fixed payment option. We also appreciate your feedback regarding call wait time notifications and will ensure this is shared with the relevant team.
Risposta di Switch2 Energy
Great review, Thank you!
Good service
Good service but unable to make an appointment even though I received an email 4 days ago asking me to call to arrange an appointment. Slightly frustrating but the customer service was excellent nonetheless.
7 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that you received excellent customer service from our team.
We're sorry that we were unable to arrange your appointment when you called, particularly after receiving an invitation to do so, and we understand how frustrating this must have been. Your feedback is appreciated and will be shared with the relevant team.
Great service
Great, speedily service. The engineer was polite and dealt with the issue very quickly. Could not have asked for a better service. Thanks
4 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you received speedy service and that our engineer was polite, professional, and able to resolve the issue quickly. It's fantastic to know that your experience met your expectations, and we really appreciate your kind feedback.
Staff member was very friendly and…
Staff member was very friendly and polite
4 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was friendly and polite. Providing a positive experience for our customers is important to us, and we appreciate you sharing your feedback.
Customer service was really great
Customer service was really great
4 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you so much for the great review!
Customer service were very helpful and…
Customer service were very helpful and supportive
4 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our customer service team helpful and supportive. Providing a positive experience for our customers is important to us, and we appreciate your kind feedback.
Customer service was professional and…
Customer service was professional and helpful
4 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our customer service team professional and helpful. Providing clear, efficient, and friendly support is important to us, and we appreciate your kind feedback.
She was very patient
She was very patient, explained clearly and completed everything I required.
4 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was patient, explained everything clearly, and was able to help you with everything you needed. Providing friendly and effective customer service is important to us, and we appreciate your kind feedback.
Mohammed was very helpful in solving my…
Mohammed was very helpful in solving my issues. Polite too.
3 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that Mohammed was able to help resolve your issues and that you found him polite and helpful throughout. We'll be sure to pass your kind feedback on to him.
The staff that attended to me was very…
The staff that attended to me was very polite and resolved my issues professionally.
3 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was polite and able to resolve your issue professionally. Providing helpful and courteous service is important to us, and we appreciate your kind feedback.
Solved my problem
Waited about 15 minutes for an answer to my phone call but then a customer service agent (Shak) dealt with my query/problem efficiently and very politely. I am completely satisfied with the outcome.
3 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced a wait before speaking with one of our advisors. However, we're delighted to hear that Shak was able to assist you efficiently and politely and that you were completely satisfied with the outcome.
We'll be sure to pass your kind feedback on to Shak and the wider team
The Accounts Co-Ordinator Emma G was so…
The Accounts Co-Ordinator Emma G was so helpful. Emma went through every detail of the process of how Switch 2 administer their charging system. Emma G was not only highly informed and efficient, she was very caring
also.
2 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
We're delighted to hear that Emma G was able to provide such a positive experience. It's great to know that she took the time to explain our charging process clearly and that you found her knowledgeable, efficient, and caring throughout.
We'll be sure to pass your kind feedback on to Emma and the wider team.
Avoid using Switch2 if you possibly…
Avoid using Switch2 if you possibly can. Sadly if you are a social tenant or shared owner you may have no choice about this. They changed my appointments at short notice and when the engineer turned up they couldn't rectify the problem. The standing charges are very high. The tariff varies a lot depending where you live which seems completely wrong and there is no transparency about how they work this out. Staff are pleasant on the phone but that's the only positive. After over 3 months I am yet to receive any information about my usage. Absolutely awful.
3 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations, particularly regarding your appointments and access to usage information.
We appreciate your comments regarding our customer service team and understand your frustrations. We'd like the opportunity to review your concerns further, so please contact our customer service team directly with your account details and we'll be happy to investigate.
Efficient and helpful phone customer…
Efficient and helpful phone customer service
3 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our phone service efficient and helpful. Providing clear and effective support is important to us, and we appreciate your feedback.
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that your issue was resolved quickly and that you had a positive experience with our team. Providing efficient and effective support is important to us, and we appreciate your feedback.
I had a scheduled appointment today…
I had a scheduled appointment today between 12:30 and 17:00 for the hot water meter to be checked. I was specifically advised that the engineer would call before arriving, but I received no phone call.
I took a half day off work to be available for this appointment. I have now been told that the engineer apparently arrived but did not ring the doorbell and did not call me. As a result, I was not even aware that they had attended.
I have also called the service centre, but I was told that there was nothing they could do, which is extremely disappointing.
This is not acceptable. I have wasted my time and taken time off work because of an appointment that was not properly attended. I would like this matter investigated and a new appointment arranged as soon as possible, preferably at a time that minimises further disruption to me.
Please also confirm what action will be taken to prevent this from happening again.
2 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to take time away from work and then feel let down by the appointment.
This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
Customer service is fantastic
2 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're delighted to hear that you found our customer service fantastic. Providing a high standard of support is important to us, and it's great to know that this was reflected in your experience.
Very long wait time nearly 40 minutes
Very long wait time nearly 40 minutes. Customer service Staff was helpful when I finally got through
1 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're sorry to hear about the delay in reaching us and understand how frustrating long wait times can be.
We're pleased to hear that our customer service advisor was able to assist you once you got through, and we'll ensure your feedback regarding wait times is taken on board as we continue to improve our service.
Helpful in every way polite got to the…
Helpful in every way polite got to the problem promptly
1 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our team helpful and polite and that your issue was addressed promptly. Providing efficient and friendly customer service is important to us, and we appreciate your feedback.
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