The operator who assisted me was very helpful. Great customer service, he said he was going to look into my query and get back to me. Look forward hearing back in order to get my query resolved. Thank... Leggi di più
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
L'azienda ha risposto
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
L'azienda ha risposto
My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,4
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The customer service rep was fast
The customer service rep was fast, prompt and was helpful in managing my queries.
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service representative was fast, prompt and helpful in managing your queries. Providing efficient and supportive service is what we strive for, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
The customer service staff was really…
The customer service staff was really great for helping me about my concern.
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service team was able to help with your concern. Providing helpful, friendly and effective support is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was lovely and helpful. Providing friendly and supportive service is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Paul Butler was amazing
Paul Butler was amazing. He went beyond the std remit. He checked for energy leaks and made sure everything was in order before ge left.
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Paul Butler provided such outstanding service. It's great to know he went above and beyond by checking for potential energy leaks and making sure everything was in order before leaving. We'll be sure to pass your wonderful feedback on to Paul, who I'm sure will appreciate the recognition. Thank you for taking the time to share your experience with us.
The advisor that I spoke to was very…
The advisor that I spoke to was very helpful, knowledgeable & patient
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was helpful, knowledgeable and patient. We understand how important it is to receive clear and informed support, and it's great to know that your experience reflected this. We appreciate you taking the time to share your feedback and are pleased we could assist you.
Why are most telephonists at switch 2 so unhelpful
Switch 2 turned my central heating off in July. I did not know why, my son let the engineer in while I was out. I rang in July and, after waiting to get through, I asked why they turned it off and what I should now do. The switch2 representative said they would request their engineering dept to call or email me why, they should get back to me in a few days. I never heard more. I rang through July and August and got the same frustrating response. Yesterday another call along the same vein except the switch2 representative said they would have a look (I did not know before they could take a look). They told me I I needed a new acctentuator ( do not know what this) and a heating engineer could fix it I need to call one. It is now September and getting cold. Not saying the reply was a great one - but why was I not told this in July? The phone representative yesterday was very helpful - why were all the earlier ones so unhelpful?
10 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention. We continually review customer feedback to help improve our service and communications.
Horrendous as always
Horrendous as always. I genuinely do not understand where these positive reviews are coming from? A payment service? Switch2 manage our buildings heating and hot water. We have had multiple failures and horrendous customer service - including a week without heating and hot water at one point. Zero compensation for residents. Representatives have invested hours and hours of time trying to work with Switch2 to improve - particularly the dire customer service. We can’t even seem to get a customer service manager to join the calls with residents, which tells you everything you need to know really. Multiple failures, broken promises. I would never purchase a property where communal heating is managed by switch2.
Feedback like mine shows where you need to improve? This has been going on for months. Where is the improvement?
11 settembre 2026
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Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear that your experience has not met your expectations and understand how frustrating repeated service issues and poor communication can be. We appreciate you taking the time to share your concerns, and we're disappointed to learn that we fell short on this occasion. Feedback such as yours is important as it helps us identify areas where we need to improve our service and customer experience.
Good customer service
Spoke with Mohammed today; he was friendly, understanding and empathic. Very helpful,
Listened and is trying to accommodate me.
This is good customer service
I came off the call feel that i was understood and he would try and help with my request, thank you
11 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Mohammed was friendly, understanding and empathetic during your call. It's great to know that he took the time to listen to your concerns, made you feel understood, and worked to accommodate your request. We'll be sure to pass on your kind feedback to him. Thank you for taking the time to share your experience with us.
Time saved!
First time I got through to Switch 2, within 6 minutes, I’m normally waiting 15-20 minutes.
The customer service agent I spoke to was very helpful and quick in her search. Came back to me with further news.
I was impressed with her politeness and and how she helped me.
10 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were able to reach us more quickly than on previous occasions and that our advisor provided helpful, polite, and efficient service. It's great to know they were able to assist you and keep you updated with further information.
We appreciate your feedback and will be sure to pass your kind comments on to the team member involved.
Customer service (Becky) dealt with my…
Customer service (Becky) dealt with my enquiry in a polite and friendly manner.I wish all customer service call handlers were as helpful as Becky.
10 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
We're delighted to hear that Becky provided such polite, friendly, and helpful service. We know how important positive customer interactions are, and it's wonderful to receive recognition for a team member who has made a difference.
We'll be sure to pass your kind comments on to Becky and her manager.
Risposta di Switch2 Energy
Thank you for the great review. We really appreciate it!
Great call that was very helpful.
10 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
This is great to hear! Thank you for taking the time to leave a review.
The agent was very polite and friendly…
The agent was very polite and friendly and very helpful.
9 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found our advisor polite, friendly, and helpful. Providing excellent customer service is important to us, and it's great to know that this was reflected in your experience
The customer services very good
The customer services very good. I wish to be the same every time.
9 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you so much for the kind words, we really appreciate the feedback!
Helpful and easy to arrange a service…
Helpful and easy to arrange a service visit
9 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you found the process of arranging your service visit helpful and straightforward. Providing an easy and efficient experience for our customers is important to us, and it's great to know we met your expectations
Great customer service, just some technical issues
The only issue I had was just initially trying to reach the number. It failed a number of times and I’m pretty certain it wasn’t an issue my end. However once I got through, the service was very easy and straightforward and very helpful
9 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced difficulty getting through to us initially. We understand how frustrating this can be. However, we're pleased to hear that once connected, you found the service straightforward and helpful and that your query was dealt with efficiently.
We appreciate your feedback and will ensure your comments are shared with the relevant team.
They where very polite and helpful
They where very polite and helpful, explained everything
9 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was polite, helpful, and took the time to explain everything clearly. Providing friendly and informative customer service is important to us, and we appreciate your feedback
I’ve had problems logging into my…
I’ve had problems logging into my account since I moved in in November this young lady went step by step a pleased to say she was excellent
8 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was able to help you get access to your account and guided you through the process step by step. It's great to know that you found the service excellent, and we'll be sure to pass your kind feedback on to the team member involved.
The representative was knowledgeable…
The representative was knowledgeable and clarified my query.
8 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review.
We're pleased to hear that our advisor was knowledgeable and able to clarify your query. Providing clear and helpful information is important to us, and we appreciate your feedback.
Alicia the assistant was very helpful
Alicia the assistant was very helpful, but situation not fully resolved yet, hence 4 stars.
7 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that Alicia provided helpful support and made a positive impression.
While we're sorry your query has not yet been fully resolved, we appreciate your patience and your 4-star rating. We'll continue to work towards a satisfactory outcome.
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