My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
L'azienda ha risposto
The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Leggi di più
L'azienda ha risposto
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you found our advisor friendly and helpful during your call. Providing a positive and supportive experience for our customers is very important to us, and we appreciate you taking the time to share your feedback.
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly and helpful. Providing excellent customer service is very important to us, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
Really helpful person on the phone
Really helpful person on the phone, got the issue sorted quickly.
Would have been 5 stars if call had been answered more quickly.
17 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that our advisor was helpful and able to resolve your issue quickly. We also appreciate your comments about the time taken to answer the call. Customer feedback like this helps us identify where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
Very friendly staff
Very friendly staff, quick to deal with issues and resolving them promptly!
16 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly and that your issue was dealt with and resolved promptly. Providing efficient, helpful service is what we strive for, and it's great to know we delivered a positive experience. We appreciate you taking the time to share your feedback.
Helpful person quick n snappy like a…
Helpful person quick n snappy like a crocodile
16 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our advisor was helpful and able to get everything sorted for you so quickly. We love the comparison too! 🐊 Thank you for taking the time to share your feedback, and we're pleased we could assist.
Very helpful
Very helpful. Requested a call back and they contacted me within five minutes! The lady sorted out a call out instantly. Very pleased on this occasion!
16 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our callback service was so prompt and that you were contacted within just a few minutes of your request. It's great to know that our advisor was able to arrange an engineer visit straight away and provide the help you needed. We really appreciate your feedback and are pleased we could assist you.
A pleasant experience with the customer after call was answered …
A pleasant experience with the customer service personnel once my telephone call was answered after holding on the line for almost five or six minutes.
16 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that you had a positive experience with our customer service team once your call was answered. We also appreciate your comments regarding the waiting time and understand that holding for five to six minutes can be frustrating. Your feedback helps us identify areas where we can improve, and we'll share your comments with the relevant team. Thank you for taking the time to leave a review.
The lady I spoke to was very kind and…
The lady I spoke to was very kind and understanding, and answered all my questions. Thank thank you.
16 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor you spoke with was kind, understanding and able to answer all of your questions. Providing friendly and supportive service is very important to us, and it's wonderful to know you had such a positive experience. Thank you for taking the time to share your feedback with us.
Thank you Tim excellent service
Thank you Tim excellent service
16 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Tim provided you with excellent service. We'll be sure to pass your kind feedback on to him. Thank you for taking the time to share your experience with us.
The agent I spoke to listen to my…
The agent I spoke to listen to my reason for calling, giving me time to explain. She asked to hold while she try and find out what I asked. She came back and explain and rectified the problem. Sent a email to verify problem
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor took the time to listen to your concerns, investigate the issue and provide a clear explanation. It's great to know that the problem was resolved and that a follow-up email was sent to confirm everything for you. We appreciate you taking the time to share your feedback and are glad we could help.
Opening a new account of heating
The staff explained clearly and patiently to me of opening a new account for the heating of my apartment.
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our team explained the process of opening your new heating account clearly and patiently. We understand that setting up a new account can sometimes be confusing, so it's great to know that the support you received made things straightforward and easy to understand. We appreciate you taking the time to share your feedback and are pleased we could help.
Excellent service
Excellent service. Asked Switch2 for answers to a Solictors questions the buyers has asked for. Received the maintenance report immediately as well,
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent service and that the information you needed for your solicitor's enquiries was provided promptly. It's great to know that the maintenance report was sent straight away and that we were able to assist with your property sale process. Thank you for taking the time to share your feedback.
Very helpful staff
Very helpful staff not had any problems so far
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you've found our staff helpful and that you haven't experienced any problems so far. Providing reliable service and support is our priority, and it's great to know we've met your expectations. We appreciate you taking the time to share your feedback.
Spoke to customer service about getting…
Spoke to customer service about getting my meter back online
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you were able to get in touch with our customer service team for assistance with getting your meter back online. We appreciate you taking the time to share your feedback and are glad we could help.
excellent customer service…
I received excellent customer service from the representative I spoke with. They were friendly, professional, patient, and very helpful in resolving my query. Everything was explained clearly, and I felt listened to throughout the conversation. I’m very happy with the service I received and would definitely recommend their customer service. ⭐⭐⭐⭐⭐
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your wonderful review. We're delighted to hear that you received excellent customer service and that your query was resolved in a friendly, professional and patient manner. It's especially pleasing to know that everything was explained clearly and that you felt listened to throughout the conversation. Providing this level of support is what we strive for, and we're grateful for your recommendation. Thank you for taking the time to share your feedback.
Customer Service
Staff member I spoke to on the phone was very helpful & polite
15 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that the staff member you spoke with was very helpful and polite. Providing friendly and effective customer service is something we take great pride in, and it's wonderful to know you had a positive experience. We appreciate you taking the time to share your feedback.
I was able to be helped as soon as…
I was able to be helped as soon as possible and with immediate effect. Emma was patient by email and problem solved effectively.
Salvatore was patient and sorted my issues once he showed up too! Thank you.
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received prompt and effective support. It's great to know that Emma was patient and helpful in resolving the issue through email, and that Salvatore was able to address your concerns and get everything sorted during his visit. We'll be sure to pass your kind feedback on to both of them. Thank you for taking the time to share your experience with us.
Where is my bill
Damien was ace and reassured me superbly I am waiting on generation of bills and I love this company
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Damien provided such excellent support and reassurance. We understand that waiting for bills to be generated can sometimes be concerning, so it's great to know that Damien was able to put your mind at ease and keep you informed. Your kind words mean a lot to us, and we're especially pleased to hear how highly you think of our company. Thank you for taking the time to share your feedback.
The customer service rep was fast
The customer service rep was fast, prompt and was helpful in managing my queries.
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service representative was fast, prompt and helpful in managing your queries. Providing efficient and supportive service is what we strive for, and it's great to know we were able to assist you. We appreciate you taking the time to share your feedback.
The customer service staff was really…
The customer service staff was really great for helping me about my concern.
14 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that our customer service team was able to help with your concern. Providing helpful, friendly and effective support is very important to us, and it's great to know you had a positive experience. We appreciate you taking the time to share your feedback.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.