My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
L'azienda ha risposto
The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Leggi di più
L'azienda ha risposto
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good and helpful with my enquiry and…
Good and helpful with my enquiry and questions.
24 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that we were able to help with your enquiry and answer your questions. Providing helpful and informative customer service is important to us, and we appreciate you taking the time to share your feedback.
Friendly, professional and helpful
Friendly, professional and helpful. Whilst I was waiting on the phone, I was being updated on what was happening, which I appreciated. Good customer service.
24 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found our team friendly, professional and helpful. Keeping customers informed throughout their call is something we strive for, so it's great to know the updates while you were waiting were appreciated. Thank you for taking the time to share your feedback and for your kind comments about our customer service.
Excellent customer service.
Excellent customer service and very respectful. Dealt with my problem straight away. 👍👍
24 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received excellent customer service and were treated with respect throughout your interaction. It's great to know that your issue was resolved straight away. We appreciate your feedback and thank you for taking the time to share your experience.
Great Service
Craig was super kind and incredibly helpful and efficient! Thanks for getting us our hot water back!
23 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Craig was super kind, helpful and efficient during his visit. We understand how important hot water is, so it's great to know he was able to get everything back up and running for you. We'll be sure to pass your fantastic feedback on to Craig. Thank you for taking the time to share your experience with us.
Issue setting up a direct debit.
I've been trying for weeks to set up a direct debit, but the website buttons weren't functional. I called up and got it sorted. The many times you have to select a keypad option are a little irritating, but once I got to speak to somebody, things get sorted.
23 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear that you experienced difficulties setting up your Direct Debit through the website. We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team. We're pleased that, once you got through to one of our advisors, your Direct Debit was set up and your query was resolved. Thank you for your patience and for taking the time to leave a review.
The service is lovely
The service is lovely, resolved my issue fairly quick!
23 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found our service lovely and that your issue was resolved quickly. Providing friendly and efficient support is what we strive for, and it's great to know we could help. We appreciate you taking the time to share your feedback.
Very understanding and helpful customer…
Very understanding and helpful customer service and support staff.
23 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found our customer service and support staff understanding and helpful. Providing friendly, supportive assistance is very important to us, and it's great to know we were able to help. We appreciate you taking the time to share your feedback.
Well talked an helpful an good service
Well talked an helpful an good service
22 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that you found our team helpful, easy to talk to and that you received good service. We really appreciate you taking the time to share your feedback and are glad we could assist you.
Called to setup my direct debit…
Called to setup my direct debit as I couldn’t do this online (due to an error). The lady I spoke with was excellent and managed to set this up for me in just a few minutes. She ran through my options and explained everything in full. Excellent customer service all round!
22 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're sorry to hear that you experienced an issue setting up your Direct Debit online. However, we're delighted that our advisor was able to get everything set up for you quickly and explain your options clearly. Providing helpful, efficient service is what we strive for, and it's great to know you had such a positive experience. Thank you for taking the time to share your feedback.
After telling me how I was going wrong…
After telling me how I was going wrong and explained it I was able to get to where I wanted
21 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that our advisor was able to explain the issue clearly and help you get to where you needed to be. Providing helpful guidance and support is important to us, and we're glad we could assist. Thank you for taking the time to share your feedback.
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received great service. We really appreciate you taking the time to share your feedback and are pleased we could help.
Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear that you didn't find the service helpful on this occasion. We strive to provide the best possible support to all our customers, and we're disappointed to learn that we fell short of your expectations. Your comments are important to us and will be shared with the relevant team as we continue to improve our service.
The telephone agent was friendly and…
The telephone agent was friendly and professional.
21 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that the telephone agent was friendly and professional throughout your call. Providing courteous and professional service is very important to us, and we appreciate you taking the time to share your feedback.
Good and friendly service
21 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you received good and friendly service from our team. Providing a positive and helpful experience for our customers is very important to us, and we appreciate you taking the time to share your feedback.
Prompt leakage fix
I had a leak in my system and the engineer Craig contacted my promptly and arrived within a couple of hours to fix it. I could not be at home at that time so someone else let him in, but Craig was kind enough to call me afterwards with an update. Great service overall.
19 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Craig responded promptly and was able to attend so quickly to resolve the leak. It's great to know he kept you updated afterwards, even though you couldn't be there in person, and that you were pleased with the service you received. We'll be sure to pass your kind feedback on to Craig. Thank you for taking the time to share your experience.
The lady who received my call was very…
The lady who received my call was very helpful and explained how and where I could make payments.
18 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that the advisor who took your call was so helpful and took the time to explain the different payment options available to you. Providing clear and helpful information is important to us, and we're pleased we could assist. Thank you for taking the time to share your feedback.
Excellent support from Aaliya
Excellent telephone upport from Aaliya. Polite, helpful, efficient and very caring. She is a credit to your company workforce.
18 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Alia provided such excellent support. Being polite, helpful, efficient and caring are qualities we pride ourselves on, and it's wonderful to know that Alia made such a positive impression. We'll be sure to pass on your kind words to her, and we're sure she'll appreciate the recognition. Thank you for taking the time to share your feedback.
Ashley from the customer service team…
Ashley from the customer service team was super helpful in getting my bill amended when I was overcharged.
18 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that Ashley was able to help get your bill amended and resolve the overcharge for you. Providing prompt, accurate support is very important to us, and it's great to know you had a positive experience. We'll be sure to pass your kind feedback on to Ashley. Thank you for taking the time to share your experience.
I was more than satisfied by the person…
I was more than satisfied by the person who supported me with making a booking.
Service was above and beyond my expectation.
17 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you were more than satisfied with the support you received when making your booking. Providing a service that goes above and beyond our customers' expectations is exactly what we strive for, so it's wonderful to know we achieved that for you. We really appreciate you taking the time to share your feedback.
My experience with a switch provider…
My experience with a switch provider team she was very great help I suffer with anxiety as she calmed me down straight away and made me feel safe and reassured me that it will be okay and she will help and was very understanding
17 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your experience. We're delighted to hear that our team member was able to provide such understanding and supportive service. We know that contacting us can sometimes feel stressful, and it's wonderful to hear that she helped put you at ease, reassured you throughout the process, and made you feel supported. We'll be sure to pass on your kind feedback. Thank you for your review and for allowing us to assist you.
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