My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
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The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Leggi di più
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Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Victoria was great
Victoria was great. Very patient and helpful
30 settembre 2026
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Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that Victoria was patient and helpful in assisting you. We'll be sure to pass on your kind feedback.
John from switch2 fixed everything
John from switch2 fixed everything. Very grateful.
29 settembre 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that John was able to resolve the issue for you. We'll be sure to pass on your kind feedback and are grateful you took the time to share your experience.
Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found our service fast, easy, and friendly. We appreciate your feedback and are pleased we could assist.
Very good
Very good. Craig did a very good job n was very friendly as well
28 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Craig provided such a positive experience. We'll be sure to pass on your kind feedback to him. It's great to know he was friendly, professional, and able to help.
Helpful resolution
The rep helped me with a situation I was having and offered a reasonable solution.
25 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're pleased to hear that our advisor was able to help with the situation you were experiencing and provide a reasonable solution. We always aim to listen, understand our customers' concerns, and offer the most appropriate support possible.
Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that you received great service from our team. Providing helpful, efficient, and friendly support is always our goal, so it's wonderful to know we met your expectations.
Phone answered quickly and helpful staff
28 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're pleased to hear that your call was answered quickly and that our team was able to provide helpful support. Delivering efficient, friendly service is what we strive for, so it's great to know we met your expectations.
Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that you received great service and appreciate your kind encouragement. Providing helpful, efficient, and friendly support is what we strive for every day, so it's wonderful to know we've made a positive impression.
Cant attend appointments they propose
Cant stick with their appointments. Failed to turn up in their window. Therefore wasting my day and time, having to wait around for their poorly coordinated failures. Do better.
28 settembre 2026
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Risposta di Switch2 Energy
Thank you for taking the time to leave your feedback. We're sorry to hear that we didn't meet your expectations on this occasion. We understand how frustrating it is to set aside time for an appointment only for it not to be attended within the scheduled window.
We sincerely apologise for the inconvenience caused and appreciate the impact this has had on your day. Your comments have been noted and will be shared with the relevant team as we continue to work on improving our appointment scheduling and communication processes.
Thank you for bringing this to our attention.
Engineer Craig did a great job
Engineer Craig did a great job. He answered questions and did the repair so quickly.
Two thumbs up 👍👍
28 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Craig did a great job and was able to answer your questions while completing the repair quickly and efficiently. We'll be sure to pass your kind feedback on to him. Thank you for the two thumbs up and for taking the time to share your experience with us!
To Ashley?
Forgive me if I got your name wrong, but Ashley was of really great help! She was very efficient, patient and polite in our conversation. Thanks for your help in booking in an engineer to come so soon.
28 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Ashley was able to provide such helpful service. We'll be sure to pass on your kind comments to her. It's wonderful to know she was efficient, patient, and polite, and that she was able to arrange an engineer visit for you so quickly.
Absolutely appalling customer service
Absolutely appalling customer service
4 full days of non stop ringing as my top ups was not hitting the meter there was a fault and my meter was offline / they fobbed me off several occasions stating that to leave it a few hours and it will come back on.. it’s been a week now with no hot water or heating and still no one has bothered to come out and fix it, even though I have a vulnerable child in the property. Absolutely disgusting service and I have opened a case with Energy Ombudsman.
26 settembre 2026
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Risposta di Switch2 Energy
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've faced and the frustration this has caused.
We understand how concerning it must be to be without hot water and heating, particularly when there is a vulnerable child in the property. We're also sorry to hear that you felt let down by the support and communication you received while trying to get this issue resolved.
We take reports of supply and metering issues seriously, and it's disappointing to learn that your experience did not reflect the level of service we aim to provide. We appreciate you bringing these concerns to our attention, and we will ensure your feedback is shared with the relevant teams for review.
We apologise for the inconvenience and distress caused and thank you for taking the time to provide your feedback.
Uncoordinated and unprofessional
Having sent at least three requests for a change of tenancy to be told in an auto mail that customer services would call they never did. Waited for 20 mins for phone to be answered. Another time called querying a bill and operator was not knowledgable and didn’t have all the facts to hand to answer the question. Thought a £1200 bill for heating and hot water over 2.5 months in the heatwaves of July and August was entirely possible instead of questioning the reading (which turned out to be for the wrong meter). Charge is made for a change of tenant for this useless system. Was never charged for this with previous heat operator
25 settembre 2026
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Risposta di Switch2 Energy
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been disappointing.
We understand your frustration regarding the delays in processing your change of tenancy requests and the difficulty you experienced in contacting us. We appreciate that waiting for a response and then spending additional time on the phone is far from the level of service you should expect.
We're also sorry to hear about the concerns surrounding your billing query. We recognise how alarming an unexpectedly high bill can be, and we understand the frustration caused by the meter reading later being identified as relating to the wrong meter. We appreciate that you would have expected this to be investigated more thoroughly at the outset.
We value all customer feedback, both positive and negative, as it helps us identify where improvements are needed. We apologise for the inconvenience caused and will ensure your comments are shared with the relevant teams for review.
Thank you for bringing these matters to our attention.
Fast and easy!
When I called I was put through to Anesha at the customer service center. She was professional and clear with instructions on how to register new tenants. It was easy and she checked meter readings were automatically submitted.
25 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Aneesa provided professional and helpful service when assisting with your change of tenancy. It's great to know she was able to clearly explain the process, make registration straightforward, and confirm that your meter readings had been submitted successfully. We'll be sure to pass your kind feedback on to her.
They made me wait all day for an…
They made me wait all day for an engineer to fix boiler and never turned up, terrible experience
24 settembre 2026
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Risposta di Switch2 Energy
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait at home all day for an engineer who did not arrive as expected.
We appreciate that your time is valuable, and we recognise the inconvenience and disappointment caused when an appointment is missed. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused.
Your comments have been noted and will be shared with the relevant team as part of our ongoing efforts to improve our scheduling and communication processes. Thank you for bringing this matter to our attention.
Helpful service by Panisha
Panisha was very helpful in assisting and making sure that the proceas is explained
25 settembre 2026
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Risposta di Switch2 Energy
Thank you for your 5-star review! We're delighted to hear that Tanisha was so helpful and took the time to ensure the process was clearly explained. Providing clear guidance and excellent customer service is very important to us, so it's wonderful to know she made everything easy to understand. We'll be sure to pass your kind feedback on to her.
Victoria was very helpful and answered…
Victoria was very helpful and answered my query quickly.
24 settembre 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that Victoria was able to help and answer your query quickly. I'll be sure to pass your kind feedback on to her. Thanks for taking the time to share your experience with us.
Lovely to talk to,very helpful
24 settembre 2026
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Risposta di Switch2 Energy
Thank you for your review. We're delighted to hear that you found the service helpful and enjoyed speaking with our team. We really appreciate you taking the time to share your feedback and are pleased we could assist you.
My bank card was cloned a few days ago
My bank card was cloned a few days ago. I forgot I pay my switch2 on thee app which is brilliant. No new card arrived as yet!! £1.90 on my meter and my smart card was obsolete at the top-up shop!! My anxiety kicks in I called switch 2 requested a ring back. 5 minutes later Lauren called back from customer services. So helpful so kind very thorough and clear. Within minutes after giving her my relevant information Lauren was able to email me a barcode which the nearest pay point managed to scan so I could top up my machine. Thankyou so much Lauren you truly helped me out
24 settembre 2026
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Risposta di Switch2 Energy
could top up my machine. Thankyou so much Lauren you truly helped me out
Copilot said:
Thank you for taking the time to share your experience. We're delighted to hear that Lauren was able to help during what must have been a stressful situation. Providing clear, prompt support when our customers need it most is incredibly important to us, and we're pleased that Lauren was able to arrange an alternative way for you to top up quickly. We'll be sure to pass on your kind words to her. Thank you for your wonderful feedback.
Answered my enquiry to my satisfaction.
24 settembre 2026
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Risposta di Switch2 Energy
Thank you for your review. We're pleased to hear that your enquiry was answered to your satisfaction. We appreciate you taking the time to share your feedback and are glad we could help.
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