My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
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The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Leggi di più
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Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I was listened too and my concerns…
I was listened too and my concerns explained and actioned in a timely manner.
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your experience. We're pleased to hear that you felt listened to, that your concerns were clearly explained, and that the matter was actioned promptly. Providing a responsive and supportive service is important to us, and we're delighted we were able to help.
The advisor was friendly and efficient
The advisor was friendly and efficient. Keen to help.
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that our advisor was friendly, efficient, and eager to help. Providing a positive and supportive service is important to us, and we appreciate you taking the time to share your experience.
Very polite
Very polite, and explaining well what to do, I was so anxious about my problem but at the end it was sorted without any issues. Thank you
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your kind feedback. We're pleased to hear that our advisor was able to put your mind at ease, explain everything clearly, and help resolve the issue without any problems. We'll be sure to pass on your comments to the team.
The call handler (Anya) took care to…
The call handler (Anya) took care to establish what help I needed from her and found the information that sorted out the issues straight away. She explained calmly what I needed to do to fix my issue. So thank you Anya.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave your feedback. We're pleased to hear that our advisor took the time to understand the support you needed, quickly found the relevant information, and explained the next steps clearly. It's great to know your issue was resolved during the call, and we appreciate you sharing your positive experience.
Craig
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was fine. The customer support staff who booked him in when we reported the fault earlier were also very efficient and very courteous.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your wonderful feedback. We're delighted to hear that our engineer provided such a professional service, arriving prepared and resolving the issue quickly before carrying out additional checks to ensure everything was working correctly. It's also great to know that our customer service team provided efficient and courteous support when arranging the appointment. We appreciate your kind comments and will be sure to share them with the teams involved.
Agent was excellent when I got through
Agent was excellent when I got through. I removed one star due to the faffing around to get to speak to someone. But, all in all a good experience.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that the advisor provided excellent service and was able to assist you once you got through. We also appreciate your comments regarding the time taken to reach a member of the team and will take this on board as we continue working to improve our service. Thank you for recognising the positive support you received overall.
Quick to respond to my heating issue
Quick to respond to my heating issue, engineer booked to come out the next day.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that your heating issue was responded to quickly and that an engineer was arranged to attend the following day. We understand how important it is to restore heating as soon as possible and are glad we could assist promptly.
Damian quickly followed up on an issue…
Damian quickly followed up on an issue regarding a missing payment. The issue was resolved in 2 hours.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that your payment query was followed up on promptly and resolved so quickly. Providing efficient and effective support is important to us, and we're pleased we were able to get the matter sorted within a short timeframe.
Instant resolution to me query
Instant resolution to my query. Though it was tricky to reach them via the numbers and choices given to speak to a human.
6 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that your query was resolved straight away and that you received the support you needed. We also appreciate your comments regarding the process of reaching an advisor and will take this feedback on board as we continue to review and improve our customer experience.
Stay well clear if you want cheap prices
Customer service takes a absolute age to answer if you are lucky, even emails take long for them to get back to you too. As for pricing well I wish I just had normal electric or gas central heating as it is so expensive I mean more than in these cost of living times. I pay a substantial amount of standing charge every year when I get my yearly statement which is always more than my actual usage for my heating and hot water. This is a heat network for the estate I am on and if this is more climate friendly or the future of heating than I will stay in the past all day. But its the only option Switch 2 on the estate for heating and hot water which I also think breaks competion laws. Must be some back handed deal between my local council or housing association and this Switch 2 company
6 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear that you've been unhappy with your experience and with the costs associated with your heat network.
As a billing and customer service provider, Switch2 does not set the tariffs or standing charges applied to your account. These are determined by the heat network operator or asset owner. If you would like help understanding your tariff or how the charges on your bill have been calculated, please get in touch and we'd be happy to talk you through them.
We also apologise for any delays you've experienced when contacting us and appreciate your feedback as we continue to improve our service.
Really excellent service from Craig in…
Really excellent service from Craig in GMV. Had no water he both sorted that issue quickly and noticed a leak which he then addressed immediately. Also flagged another issue with a part. Really great to see things being proactively addressed like this. This review is specifically about this experience and not necessarily Switch2 in general but they guy the phone was also good and they got Craig out relatively quickly also.
5 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that Craig provided such excellent service, quickly restoring your water supply, identifying and addressing a leak, and proactively highlighting another issue that required attention. It's great to know that both our engineer and customer service team were able to support you effectively and arrange attendance promptly.
We really appreciate you taking the time to share your experience and will ensure your kind comments are passed on to the team.
All questions answered quickly
5 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that all of your questions were answered quickly and that you received the information you needed. We appreciate you taking the time to share your experience.
Friendly helpfull and to the point
5 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found our team friendly, helpful, and efficient in resolving your query. We appreciate you taking the time to share your experience.
Outstanding Customer Care
I called Switch 2 about my bill because it seemed high compared to my actual electricity usage. Leana (customer service agent) demonstrated excellent customer care by taking my issue to heart. I gave her a lot of detail about my apartment usage, and she said she would take the matter further, open an investigation into my recent bill, and get back to me promptly. I highly recommend Leana and Switch 2 for their outstanding customer care.
5 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that our advisor provided such a high level of customer care, taking the time to understand your concerns and ensuring your query was investigated thoroughly. It's great to know you felt listened to and supported throughout the process.
We appreciate your recommendation and your kind comments regarding the service you received.
Very quick response
Very friendly agent who put me st ease immediately and solved my problem very quickly .
Good service from Switch 2 company.
5 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that our advisor was friendly, put you at ease straight away, and resolved your issue quickly. It's great to know that you received the level of service we strive to provide.
We appreciate you taking the time to share your experience.
I noticed I had no supply of hot water…
I noticed I had no supply of hot water and the Costumer Service representative Becky was very helpful and amazing, she helped me get an engineer out for the same day.
2 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're sorry to hear you experienced an issue with your hot water supply, but we're pleased that Becky was able to assist and arrange for an engineer to attend the same day. We'll be sure to pass on your kind comments.
Very good service
Very good service, plumber was polite and did a great job 👍🏻
1 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear you received a great service and that the engineer was polite and completed the work to a high standard. We appreciate you taking the time to share your experience.
Prompt service
Very professional, supportive and prompt on solving my issue. Thank you.
1 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that you found our service professional, supportive, and prompt in resolving your issue. We appreciate your feedback and are glad we could help.
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found our team helpful and that we were able to assist with your enquiry.
Thank you, Vic, for helping fix all the issues with the devices and equipment in my apartment.
I reported a timer issue to Switch2, and Vic came to my apartment to fix it quickly. He also found some other issues and helped me resolve them at the same time.
Vic is a very nice and helpful person. He knew that I was a new tenant and took the time to explain all the equipment and setup to me. He also guided me reset the payment password process step by step.
I really appreciate his help and professionalism. Thank you, Vic!
1 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that our engineer was able to resolve the timer issue quickly and take the opportunity to identify and address other concerns during the visit. It's especially pleasing to know that, as a new tenant, you found the explanations and guidance helpful and that the equipment and account setup were clearly explained.
We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the engineer involved.
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