Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc... Leggi di più
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My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings . She was told after her last call 24/09/26 that people in her area (... Leggi di più
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The staff from the office, Emma, is polite and response quickly on all of our calls and emails. She helped us to get everything booked quickly. A very nice experience to deal with her. The onsite e... Leggi di più
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Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Informazioni di contatto
The Waterfront, BD17 7EZ, Shipley, Regno Unito
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Eccellente
4K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing experience with Switch2
Amazing experience with Switch2. Well-done!!
13 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your fantastic feedback! We're delighted to hear that you had an amazing experience with Switch2.
Providing excellent service and support is always our goal, so it's wonderful to know we were able to meet your expectations. We'll be sure to share your kind comments with the team, who will be thrilled to hear them.
Thank you for taking the time to leave us a review. We really appreciate it!
Dear Switch 2 Team. You all the Best 💯👍🏻👏
Dear Switch 2 Team,
I would like to Thank you for your Incredible Service and Wonderful Support and all are the Best 💯👍🏻👏
I Appreciate Alisha for her Beautiful Work and Excellent Help 🙏🏻💯👍🏻💐
I wish you all a Great Success in the Future 👏👏👏
Best Wishes and Beautiful Regards
Zilia
13 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your wonderful review and kind words. We are delighted to hear that you received such excellent support from our team.
A special thank you for recognising Alisha's efforts. We're pleased to know she was able to provide the help and support you needed, and we'll be sure to share your lovely feedback with her. We know she will be thrilled to receive it.
Your appreciation means a great deal to us, and we are grateful that you took the time to share your experience. Thank you for your best wishes, and we wish you all the very best for the future as well.
New Customer
Called to set up new acc , call handler was polite and confirmed we had an account and helped explain standing charges and to make top up via the app . Having topped up I expected to see a balance etc on the app but nothing showing at present . .
12 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're pleased to hear that our team was able to help you set up your new account and explain how standing charges work, as well as how to make a top-up through the app.
We're sorry to hear that your balance wasn't showing in the app after making your payment. Occasionally, it can take a little time for payments and account information to update across all systems. If the balance is still not visible, please contact our Customer Services team and we'll be happy to investigate this for you.
Thank you again for your feedback, and we're glad your account setup experience was a positive one.
Still awful
Just when you think you have got through to this bunch? Along come another customer service rep?working alone somewhere probably!has never read your queries going back 6mths or more???and want your name/email? Before they can proceed? Absolutely awful!also can't open my photos i sent my meter reading in?apparently need a pdf format now!I might go up to there and do all the work for them!all they have to do Google? How to convert!how this company got to run a people's account for electricity usage!beats me! Hopefully they will lose it!when if or when it comes up for renewal!what/where is the management to police this behaviour of customer service reps????
12 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating.
We appreciate that it can be disappointing to repeat information when you have previously been in contact with us. However, whenever you speak with a member of our team, we are required to complete security checks before discussing an account. These checks help us protect customer information and ensure we comply with data protection requirements.
We're also sorry to hear about the difficulties you experienced when sending your meter readings. Our team will always try to work with the information provided, but in some cases file formats can prevent images from being opened correctly. We understand how frustrating this can be and appreciate the effort you've made to provide the readings.
Your comments regarding communication and service levels have been noted, and we're sorry that we have not met your expectations on this occasion. Feedback such as yours is important and helps us identify where improvements can be made.
Thank you again for taking the time to leave a review.
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that you found our staff helpful and that they were able to assist you. Providing friendly and effective service is something we take great pride in, so it's wonderful to know you had a positive experience.
We appreciate you taking the time to leave a review and will be sure to share your kind comments with the team.
Good customer service
Good customer service - efficient and friendly.
12 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that you received efficient and friendly service from our team.
Providing excellent customer service is always our goal, so it's great to know we were able to help and make your experience a positive one. We appreciate you taking the time to leave a review and will be sure to share your kind comments with the team.
Brilliant customer service today i…
Brilliant customer service today i explained my situation and the lady I spoke to was very happy to help
12 ottobre 2026
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Risposta di Switch2 Energy
Thank you for taking the time to leave a review. We're delighted to hear that you received such great customer service and that the member of our team was able to help after listening to your situation.
We understand that every customer's circumstances are unique, and we're pleased that you felt supported throughout your call. We'll be sure to pass your kind feedback on to the colleague who assisted you.
Thank you again for sharing your experience.
Knowledgable and friendly customer…
Knowledgable and friendly customer service assistant
12 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that you found our customer service assistant knowledgeable and friendly.
We pride ourselves on providing helpful, professional support, so it's great to know that your experience reflected this. We'll be sure to share your kind comments with the team.
Thank you for taking the time to leave a review.
Excellent service
Excellent service. Tech Craig was very professional and on time. Thanks
12 ottobre 2026
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Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that Craig provided excellent service and that he was professional and punctual during his visit.
Our engineers take great pride in delivering a high standard of service, so it's wonderful to know Craig made such a positive impression. We'll be sure to pass your kind comments on to him.
Thank you for taking the time to leave a review.
Good explanation for…
Good explanation for maintenance/scheduling practices
12 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found the explanation of our maintenance and scheduling processes helpful.
We understand how important clear communication is when arranging visits and carrying out planned maintenance, so it's great to know our team was able to provide the information you needed. We appreciate you taking the time to share your experience and thank you for your review.
My mum who is 82 has waited since…
My mum who is 82 has waited for a visit since August the 12th with issues with her boiler after trying to give meter readings .
She was told after her last call 24/09/26 that people in her area (Ealing) have got a the same problem , the display isn't displaying her usage.
She has no complaints with the staff , she says they're always very polite, kind and very helpful.Despite many calls and assurances that someone will come out, its now the 11th October and someone still hasn't come to sort the issue out .
Can you confirm when someone will be out rectify the issue as this is costing my mother a small fortune in phone calls.
She is very stressed out and anxious as she no idea what she has used,she's terrified that she will have a huge bill, it would be nice to have a working display.
24 settembre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your feedback. We're very sorry to hear about the length of time your mother has been waiting for this issue to be resolved, and we completely understand the worry and frustration this has caused.
We appreciate your kind comments about our customer service team, and we're pleased to hear that your mother has found them polite, helpful, and supportive during what has clearly been a difficult experience.
We recognise that waiting since August for a visit, particularly when there are concerns about monitoring energy usage and potential bills, is not the level of service we aim to provide. We understand why your mother is feeling anxious, especially without a working display to help her keep track of her consumption.
As this is a public review, we're unable to access account details or confirm appointment dates here. Please ask your mother, or contact us on her behalf if you are an authorised third party, to send us a direct message with her account details. We'll be happy to review the history of the case and provide an update on the next steps as quickly as possible.
Thank you again for bringing this to our attention, and we're sorry for the inconvenience and concern this situation has caused.
Did not follow through on engineer call out
The advisor explained the issue and told me I would receive a call to arrange an engineer to visit.
No call received.
To update following Switch2 reply below, I emailed customer services on two occasions since: their response to my first email indicated they had not properly read my email, and the second email I sent a few days ago I have still not received a reply.
6 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're sorry to hear that, although our advisor explained the issue and advised that an engineer visit would be arranged, you did not receive the expected follow-up call.
We understand how frustrating it can be when you're expecting an update and it doesn't arrive. This is not the level of service we aim to provide, and we apologise for any inconvenience caused.
As we cannot access account details via a public review, please contact our Customer Services team directly. We'll be happy to review the situation and ensure you receive an update on the status of your engineer appointment.
Thank you for bringing this to our attention.
Excellent customer service
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your kind feedback. We're delighted to hear that you received excellent customer service. We appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
That staff member was absolutely great…
That staff member was absolutely great and well spoken
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're delighted to hear that the team member was so helpful and professional. We'll be sure to pass on your kind comments, and we're pleased they were able to provide you with a positive experience.
I was listened too and my concerns…
I was listened too and my concerns explained and actioned in a timely manner.
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to share your experience. We're pleased to hear that you felt listened to, that your concerns were clearly explained, and that the matter was actioned promptly. Providing a responsive and supportive service is important to us, and we're delighted we were able to help.
The advisor was friendly and efficient
The advisor was friendly and efficient. Keen to help.
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that our advisor was friendly, efficient, and eager to help. Providing a positive and supportive service is important to us, and we appreciate you taking the time to share your experience.
Very polite
Very polite, and explaining well what to do, I was so anxious about my problem but at the end it was sorted without any issues. Thank you
8 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your kind feedback. We're pleased to hear that our advisor was able to put your mind at ease, explain everything clearly, and help resolve the issue without any problems. We'll be sure to pass on your comments to the team.
The call handler (Anya) took care to…
The call handler (Anya) took care to establish what help I needed from her and found the information that sorted out the issues straight away. She explained calmly what I needed to do to fix my issue. So thank you Anya.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for taking the time to leave your feedback. We're pleased to hear that our advisor took the time to understand the support you needed, quickly found the relevant information, and explained the next steps clearly. It's great to know your issue was resolved during the call, and we appreciate you sharing your positive experience.
Craig
Craig, the engineer who visited us, was very polite. He came prepared with parts he thought might be needed and was able to fix the issue in no time. He then did a full inspection to make sure all was fine. The customer support staff who booked him in when we reported the fault earlier were also very efficient and very courteous.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your wonderful feedback. We're delighted to hear that our engineer provided such a professional service, arriving prepared and resolving the issue quickly before carrying out additional checks to ensure everything was working correctly. It's also great to know that our customer service team provided efficient and courteous support when arranging the appointment. We appreciate your kind comments and will be sure to share them with the teams involved.
Agent was excellent when I got through
Agent was excellent when I got through. I removed one star due to the faffing around to get to speak to someone. But, all in all a good experience.
7 ottobre 2026
Non scritta su invito
Risposta di Switch2 Energy
Thank you for your feedback. We're pleased to hear that the advisor provided excellent service and was able to assist you once you got through. We also appreciate your comments regarding the time taken to reach a member of the team and will take this on board as we continue working to improve our service. Thank you for recognising the positive support you received overall.
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