I’ve been really enjoying my Tortoise Sleep Readers. They’re comfortable for reading in the evening, and I love having a pair that I can keep by my bed and use as part of my nighttime routine. The tor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I really like the versatility of the Circadian Snap-On set. Having different lens options in one frame makes it easy to switch depending on the time of day. The magnetic attachments are convenient,... Leggi di più
L'azienda ha risposto
I wanted blue light glasses I could wear during the day without the orange tint, and the Focus Aviators have been a great option. They look stylish, feel comfortable, and work well when I’m spending l... Leggi di più
L'azienda ha risposto
I ordered prescription glasses. They failed to send me the proper frames that I ordered, and they sold me a pair of glasses without the protective coating on the lenses. After complaining and going ba... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Informazioni di contatto
539 W. Commerce St #2736, 75208 , Dallas, Stati Uniti
- +1 (855) 441-2008
- support@swanwicksleep.com
- www.swanwicksleep.com
4,2
Molto buono
87 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I really love my swannies!
25 maggio 2026
Non scritta su invito
Risposta di Swanwick Sleep
Thank you for your kind words! We’re so happy to hear your Sleep Swannies are helping you fall asleep faster. Enjoy the better sleep, and thank you for being part of the Swanwick family!
Europe Bewear
Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany on May 6. I was willing to wait but after a whole month of waiting and nothing changing on the tracking side I requested i refund on May 22. Of course I pay for shipping twice even though I haven't received anything anyways (good job on that business strategy). IDK if this is usual with European orders or what, but Im disappointed.
Tried buying a product to improve my health and Swanwick made me lose that health in emails and waiting. Thanks for nothing)
After companies respond, they started ignoring me and i still havent gotten the refund in full and have paid twice for delivery(close to 40€)
Not even one star but zero!
25 maggio 2026
Non scritta su invito
Risposta di Swanwick Sleep
Hi,
We’re truly sorry for the experience you had and completely understand how frustrating and disappointing this must have felt, especially after waiting so long with little movement on the tracking updates.
We never want our customers to feel ignored or stressed over an order, particularly when you purchased the glasses hoping to support your health and wellbeing.
After reviewing the order, we were unable to see a second shipping charge on our end. However, if you were charged additional shipping fees, customs fees, or import-related charges separately, please send those details or screenshots to our support team so we can review everything properly and do our best to help sort this out for you.
Unfortunately, once international shipments are handed over to DHL and customs processing begins, delays can sometimes occur outside of our control, though we completely understand that this does not make the situation any less frustrating on your side.
We genuinely appreciate you giving Swanwick a try and are very sorry this experience did not meet expectations.
Order never arrived
Order never arrived. And when ask for help they avoid replying and ask me to do the job for them....
Never received them
5 maggio 2026
Risposta di Swanwick Sleep
We sincerely apologize for the experience you’ve had with your international shipment. We completely understand how frustrating it is to wait for an order and feel unsupported during the process.
International deliveries can occasionally become delayed or held within customs and local carrier networks once the shipment leaves our facility. Our intention was never to avoid assisting you, but rather to gather the necessary information needed to investigate the shipment directly with the carrier.
We truly regret the frustration this caused and appreciate your patience throughout the situation. Please reach out to our customer care team directly with your order number so we can continue working toward a resolution with you.
I’ve tried many brands and Swanwick is…
I’ve tried many brands and Swanwick is the best by far. The lenses are much better and don’t smear as easy. The frames are the best while others feel flimsy.
30 aprile 2026
Risposta di Swanwick Sleep
Thank you so much for your kind words and support. It truly means a lot to hear this, especially after trying other brands.
We put a lot of care into both our lens quality and frame construction, so we’re thrilled to hear you’ve noticed the difference in comfort, durability, and overall experience.
Thank you again for being part of the Swanwick community!
-Swanwick Care Team
Didn’t get what I ordered and the…
Didn’t get what I ordered and the customer service lacks attention to my emails.
5/12/26
After the response I received, I do feel like they want to make the situation right. So I am having a good feeling this is going to be all worked out.
5 maggio 2026
Risposta di Swanwick Sleep
Thank you for your feedback, and we sincerely apologize for the confusion and frustration caused with your order and communication experience.
After reviewing your case more carefully, we understand there was a misunderstanding regarding the options and pricing information provided, and we completely understand how the back and forth became frustrating while trying to get a clear answer.
Your experience is important to us, and we appreciate you bringing this to our attention. We’re actively reviewing this internally with our team to improve communication and ensure customers receive clearer and more timely information moving forward.
Thank you again for your patience and for giving us the opportunity to address this.
Excellent customer service
Excellent customer service.
The only reason why I took off one star in the review is because the red lenses were too dark for me. But the customer service team jumped right on things to make sure I was happy and an exchange is in the works.
6 maggio 2026
Non scritta su invito
Risposta di Swanwick Sleep
Thank you so much for your feedback and for giving us the opportunity to make things right.
We completely understand that lens preferences can vary from person to person, and we’re glad our team was able to help find a better option for you. Your comfort and experience are incredibly important to us.
We truly appreciate your support and look forward to hearing your feedback after the exchange!
-Swanwick Care Team
I can tell a difference right away
I can tell a difference right away. I sleep better, but more importantly I wake up better. I need to contact to ask, the furthers are a bit frustrating. They don’t stay in well of bend over to pick something up. The arms are very flexible. I assume there is a reason so I need to find out how to fit them better.
30 marzo 2026
Risposta di Swanwick Sleep
Thank you so much for sharing this — I’m really glad to hear you’re already noticing a difference in your sleep and how you feel waking up.
I’m sorry to hear about the fit issue, especially when bending over. That’s definitely something we can help with. Our frames are designed to be flexible for comfort, but they can usually be adjusted for a more secure fit.
I’ve shared this with our Customer Support Team, and they’ll be reaching out shortly to guide you through a quick adjustment so your glasses feel more secure and comfortable.
-Swannies Care Team
Shipping Times Are Inaccurate
I placed my order on March 26, 2026. Shipping was noted as 5 - 7 days. I accepted that. On DHL’s website, the delivery date is April 7, 2026. This is more than double the shipping time. Buyer beware.
29 marzo 2026
Risposta di Swanwick Sleep
Thank you for your feedback, and we’re sorry to hear about the delay.
While we aim to meet the estimated shipping timeframes, there can occasionally be delays once the package is in transit with the carrier. We understand how frustrating this can be.
Our Customer Care team will be reaching out to you directly to assist further and provide any available updates on your shipment.
-Swanwick Sleep Team
I had no idea how well Swanwick Sleep…
I had no idea how well Swanwick Sleep glasses would work! I literally have tried everything to sleep at night. Dredging to go to sleep let alone wondering how long before I wake up to have to fall back asleep! First night with these glasses I not only fell asleep quickly, but after 5 hours, got up to go to the bathroom and was able to fall back asleep quickly as well! I am so grateful! I can’t wait to travel into different time zones with these! Answer to my prayers! Thank you!
29 marzo 2026
Risposta di Swanwick Sleep
Thank you so much for sharing this, it truly means a lot to us.
We’re so glad to hear you felt a difference right from the first night, especially being able to fall back asleep easily. That’s something many people struggle with, so it’s amazing to hear it’s working so well for you!!!
We also love that you’re thinking of using them while traveling! They can be a great support when adjusting to different time zones.
If you ever have any questions or want to share your experience further, we’d love to hear from you.
-Swanwick Sleep Team
Great products
Great products, straight forward ordering with good product descriptions, great customer service, personal touch. What else could I ask for?
25 febbraio 2026
Risposta di Swanwick Sleep
Hi Rachel,
Thank you so much for taking your time to leave us a lovely review and your continued support since 2021! We hope you had a wonderful birthday!!! Please let us know if you need anything else.
-Swanwick Care Team
Your delivery time is far too long…
Your delivery time is far too long according to my liking and compared to other suppliers…
1 marzo 2026
Risposta di Swanwick Sleep
Thank you for your feedback. Once orders leave our warehouse and are handed to DHL, delivery times can vary due to international transit and customs clearance in the Netherlands, which are outside of our control.
If you order again in the future, we’d be happy to help arrange a faster shipping option for quicker delivery.
-Swanwick Care Team
Responsive customer service
Responsive customer service. Swanwick proactively helps you fully utilize the benefits of their glasses. I highly recommend them.
7 febbraio 2026
Non scritta su invito
Risposta di Swanwick Sleep
Thank you so much for your kind words. We’re really glad to hear that you felt supported and that our team was able to help you get the most out of your glasses.
Providing responsive service and making sure our customers understand how to fully benefit from their Swannies is very important to us. Your recommendation truly means a lot.
If you ever need anything in the future, we’re always here to help!
-Swanwick Team
Noticeable difference to my sleep
I’ve genuinely loved the difference these glasses have made to my sleep. I sometimes work in the evenings and had been struggling to fall asleep for a while. Since using Swanwick glasses, I fall asleep much more easily and my sleep feels deeper and more consistent.
I also really love the fit and the qualit, they’re comfortable to wear and feel well made. I’ve already recommended them to several friends and would happily do so again.
2 febbraio 2026
Non scritta su invito
Risposta di Swanwick Sleep
Thank you so much for sharing this! We’re really glad to hear that wearing your Swannies in the evenings has helped you unwind more easily and feel more consistent with your sleep.
It’s especially meaningful to hear that they’ve made a difference when you’re working at night, and that you’re enjoying both the comfort and fit. Knowing you’ve already recommended them to friends truly means a lot to us.
If you ever need anything or have questions about your glasses, we’re always happy to help!
Swanwick Sleep Team
Would have been a 5 star except the…
Would have been a 5 star except the order took three weeks to arrive. Granted it may have been out of Swanick's control but not sure why. I can say when I reached out to customer service, they were 5 stars in their handling of tracking my order and kept in touch with me daily. I will order again in future when the need arises.
31 dicembre 2025
Risposta di Swanwick Sleep
Thank you so much for taking the time to share your experience. We truly appreciate your understanding regarding the delivery timeline.
While shipping delays can occasionally occur once an order is in the carrier’s hands, we’re really glad to hear our customer service team was able to support you, keep you informed, and stay in close communication throughout the process. That means a lot to us.
We’re grateful for your patience and for giving us another chance in the future. Please don’t hesitate to reach out if you ever need anything. We’re always happy to help.
-Swanwick Care Team
Where is our purchase confirmation…
Thank you so much for your World Class response.
Will email you all tmw!
Where is our purchase confirmation email & also we receive random glasses with zero case. Where is the case & our confirmation of payment.
We are contacting our bank for chargeback if you do not take care of this matter
28 dicembre 2025
Risposta di Swanwick Sleep
Hi there, thank you for bringing this to our attention and I’m truly sorry for the frustration this has caused.
You should have received a purchase confirmation email at the time the order was placed, followed by a shipping confirmation once it was fulfilled. Sometimes these emails can land in spam or promotions folders, but we’re more than happy to resend both confirmations to you directly.
Regarding the glasses and missing case, that’s absolutely not the experience we want you to have. All of our glasses are intended to ship with a protective sleeve, so if one was missing or the incorrect item was received, we want to correct that immediately.
Please reach out to our support team with your order number or the email used at checkout, and we’ll look into this right away and make sure you’re taken care of. We truly want to resolve this for you as quickly as possible and avoid any need for a chargeback.
Glasses are brilliant and easy smooth…
Glasses are brilliant and easy smooth ordering and delivery.
29 dicembre 2025
Risposta di Swanwick Sleep
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your Swannies and that the ordering and delivery process was smooth and easy. It means a lot to us that you took the time to share your experience. If you ever need anything or have questions in the future, we’re always here to help. Enjoy your glasses and better sleep ahead.
-Swanwick Care Team
I really love these glasses
I really love these glasses, I got 3 pairs and absolutely cant live without them now! I work a lot behind screens, this really helps keep my eyes protected, especially after dark!
31 ottobre 2025
Risposta di Swanwick Sleep
Thank you so much for your wonderful review. We’re thrilled to hear how much you love your glasses and that they’ve become an essential part of your daily routine.
Spending long hours behind screens can be tough on the eyes, especially after dark, so it’s great to know the glasses are helping protect your eyes and make screen time more comfortable. We truly appreciate your support and trust in Swanwick!
-Swanwick Customer Care Team
Swanwick blue blocking over-glasses & the Swanwick red light night light
I have purchased both Swanwick blue blocking over-glasses and most recently the automatic and motion sensitive red night. Both purchasing experiences were different; with the Swanwick over-glasses being in-stock and delivered immediately and the night light being back-ordered but eventually delivered with GREAT communications to me about the eventual delivery date.
The Swanwick Blue blocker glasses are comfy and wonderfully calming. A GREAT add to my night routine. The motion sensitive red night light has been a game changer for less disruptive night visits to the bathroom! I highly recommend both products!
14 dicembre 2025
Non scritta su invito
Risposta di Swanwick Sleep
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate you highlighting both experiences.
We’re really glad the communication around the back-ordered night light helped make the wait easier, and it means a lot to hear that the delivery updates felt clear and supportive. It’s also wonderful to know the blue light blocking over-glasses have become a calming and comfortable part of your nightly routine.
Hearing that the motion-sensitive red night light has been a game changer for nighttime bathroom visits is exactly why we created it! Minimizing sleep disruption while keeping things practical and gentle on the eyes.
Thank you again for your recommendation and support. Reviews like yours help others feel confident choosing Swanwick, and we’re grateful to have you as part of our community.
-Swanwick Care Team
Great service and feel better each day
Wearing the swannies nighttime a couple of hours before bed provides a good nights sleep and I have generally been feeling the benefits since I purchased them.
28 ottobre 2025
Risposta di Swanwick Sleep
Thank you so much for sharing your experience! We’re thrilled to hear that your Night Swannies are helping you unwind and enjoy better sleep. It’s amazing what a few hours of blue light protection before bed can do for overall rest and recovery. Wishing you many more great nights ahead! 💙😴
- Swanwick Team
The Day Swanies are great
The Day Swanies are great. My eye strain and dry eyes are no longer an issue working on the computer all day.
I also did an exchange for the night Swanies for a lower strength reader. The whole experience was good with Mika, very accommodating and understanding of the issue.
4 ottobre 2025
Non scritta su invito
Risposta di Swanwick Sleep
Thank you so much for sharing your experience! We’re thrilled to hear that your Day Swannies have helped relieve eye strain and dryness during your workday! We’re also glad Mika was able to assist with your exchange and make the process smooth and easy. Enjoy your Swannies and better screen time ahead! 💙
— The Swanwick Sleep Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.