Stratstone - BMW Doncaster Recensioni 

Had to take my car in for some work doing. Nothing was a problem for the guys n girl's excellent service had my car back the same day even had a valet done free of charge can't give enough praise fantastic service.

Very good customer experience with Stratstone BMW Doncaster

Recently purchased a new model X3 M Sport and took delivery before Christmas. Great experience from the initial sales enquiry through to delivery. Sales and Aftermarket could not have been better, demonstrating a very well organised operation and joined up communications. Was kept up to date throughout the process and the car was set up for me through a comprehensive handover.
Have bought several cars through the Wheatley Hall garage over the years and would highly recommend them.
The range and choice of models available at the moment is exceptional.

Easy and simple to use drop off lockers when my car was in for a recall. Really helpful and friendly staff would recommend anyone to this dealership.
5*

An excellent experience facilitated by BMW Doncaster. Buying our new BMW X3 was so pleasurable and easy thanks to the help and guidance from Luke Dixon. He was professional, patient and knowledgeable, helping us to look at a wide range of options, explaining and guiding us carefully. Regular updates were given and the handover was superb, we received help with the app and detailed explanations of key features of the car. We are absolutely thrilled with our new car. Thank you BMW Doncaster.

Sales- all went smoothly and promptly.

Aftercare was hit and miss. Had issues 11 Months into warranty, passed from pillar to post and had to deal with lots of different members.

However, after finally been directed to Georgina Hepworth the issues where dealt with very effectively with daily communications of what and when the repairs would be carried out. The matter was solved very quickly there after and can’t thank Georgina enough. She’s a credit to the business and finally give light at the end of tunnel after a long stressful 3 months with very limited communication and updates on what was happening.

Would recommend garage.

Luke Dixon is a top bloke made it so easy for me very professional things went like clockwork

🌟🌟🌟🌟🌟 The Best Car-Buying Experience at BMW Stratstone Doncaster!

I cannot praise BMW Stratstone Doncaster enough for the exceptional service and amazing experience I had while purchasing my new car. From start to finish, the entire process was seamless, professional, and above all, genuinely enjoyable.

Special mention goes to Craig and Harvey, who went above and beyond to make this experience unforgettable. They were incredibly helpful, knowledgeable, and attentive, ensuring that every single detail was taken care of. Their expertise and passion for delivering top-notch customer service truly stood out.

Craig’s guidance and transparency during the process made me feel completely at ease, while Harvey’s thorough explanations and warm approach ensured I left the showroom confident and happy with my choice. Together, they made the car-buying journey stress-free and exciting—a rarity in today’s fast-paced world!

The level of care, attention to detail, and personalized service I received was truly second to none. They answered all my questions, kept me updated every step of the way, and made me feel valued as a customer.

Thank you, BMW Stratstone Doncaster, Craig, and Harvey, for setting the bar so high! If you're looking for the ultimate car-buying experience, I highly recommend visiting this dealership—you won’t regret it.

5 stars all the way!

An absolute pleasure to deal with from start to finish. Martin was professional and friendly without being a pushy salesman. He answered all my questions accurately and could not have been more helpful. My car was ready as promised and has been everything I dreamed of. Great coffee too

Car always ready at time arranged returned nice and clean work completed as promised

Hi Put a deposit on a used 225d at Stratstone Doncaster. Unfortunatley on the day I was due to view the car the keys went missing so I was unable to view the car. However the salesman Martin kept in touch so I did not set off and they offered to bring the car to my work place to view (90 mile round trip). I agreed to purchase the car and have been very pleased with the service provided and the preparation of the car was as good as I have ever received. On collection the wind deflector was missing and they agreed to order me a new one which arrived from Germany a week later. All in all I was very happy with how things went. Not all car sales run smoothly (missing keys) but it is how things are rectified that matters and how they make you feel. I certainly felt valued even though the car I was buying was one of the cheaper ones they would have had in stock. It was nice to deal with a company that when they said they would do something they did it. I would recommend Stratstone Doncaster and not hesitate to buy another car from them.

The team was very helpful and friendly, kept me up to date and helped me with any questions; they also provided me with an office to work in while I waited. I have visited them twice and couldn't be happier. I will definitely be using it as my main garage!

Martin and Jaime were very helpful and nothing was too much trouble. The car arrived sooner than expected and they made sure it was prepared efficiently

We have used Stratstone BMW in Doncaster for a few years now.
Arjuin is very helpful and has always been very professional.
We would always choose this branch

Great service all round. Nick the manger went over and above to help us and make sure our issue was resolved. Would highly recommend 😊

Great customer service at BMW stratstone Doncaster, the front desk team were very welcoming and guided me through the Dropbox for my car keys as this is new. On to the service team, they were great , they kept me informed all the way through with a video to show the detail at then end, my adviser Louisa was great too, clear with communication and just a pleasure to deal with.

Very efficient, helpful staff from booking in to collection. Communication was excellent throughout the process, my car was in for an airbag recall. Was offered a drink while I waited for my lift, the showroom/waiting area was excellent & my car was handed back to me washed & vacuumed. Great service all round.

I actually did not buy a car but i was about to. Acar that i have been watching nearly 10 days, i finally made a move to go in to my local Stratstone unannounced and enquired about the vehicle to buy. The sales person who dealt with me was really good and professional ( Miles from Leeds ). Unfortunately he had a handover so could not get far so i left to hear from him to go back following day and possibly to buy the car. When i went back on my computer, the price has risen by £5k over a night ! I have rung the Leeds dealer and spoke to Miles and although he had no idea why it went up £5k he said he would get me answers later on !
I know it is a free market and all that but increase of 5k to me just ridiculous !

DO NOT RECOMMEND!!!!!!

Terrible experience with Stratstone Doncaster. I was refused a refund of my £500 deposit after cancelling a viewing for a BMW 1 Series due to the dealership’s failure to provide a requested video of the car before my journey from London. Despite repeated follow-ups, no video was sent, leaving me no choice but to cancel.

No terms or conditions were provided stating the deposit was non-refundable, which breaches UK consumer laws like the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Staff communication from the salesman that dealt with me was unprofessional and dismissive.

Extremely disappointed and prepared to escalate if my refund is not issued.

SCAMMERS - AVOID AT ALL COSTS!!!
Terrible company, they take your money and give you nothing in return. Bad communication, this company is completely untrustworthy, avoid them at all costs!!!