Stratstone - Audi Halesowen Recensioni 93

Routine service ends up in engine siezed and car completely dead. After driving it there normally for a normal service. Scammers. Avoid

A real customer centric approach from the team. I had an issue that originated at another branch asthey had closed down and couldn’t resolve. Audi Halesowen just took it in there stride to get it sorted, even though it was a different franchise, and involved extra admin, which they never burdened me with.

Excellent and very efficient service.

Having been the custodian of my current vehicle, a Carbon-Black coloured BMW X3 M-Sport for only 12 months, I wasn't intending on replacing this for a few years.

Having been out that morning, on our way home my son, who's very much into cars wanted to extend our journey so asked if we could call into Audi Halesowen.

Once on the forecourt, he spotted a stunning Audi e-tron which he believed to be an excellent unplanned replacement. Briefly having looked at the car, we made our way to the reception area of the showroom where we were greeted, felt welcomed with offered a drink whilst a salesperson became available.

With a warm, friendly and professional approach, Marcin introduced himself and asked about our enquiry.

Marcin pulled out all the stops from the time of introduction 12 May 2026 when he worked after the advertised Sunday closing time, the effort he put in during the handover and even up until today, 26 May 2026 when he called to make sure I'd received all the relevant documents.

I think Audi Halesowen should be proud to have Marcin who I found to be such a dedicated member of staff who looked after me from the start - thank you!

It's been such a pleasure to again having had the opportunity to deal with Audi Halesowen, especially Marcin who made my experience of buying a new car, which I'm extremely pleased with purely by chance and on impulse so welcoming.

The most professional team. Very thoughtful and go out of their way to make each interaction personal which I really appreciate

Olivia and Craig are simply brilliant, a credit to audi

Fantastic customer service always go above and beyond.
Service team
Jon Rogers and Olivia Doherty.

Excelent communication and pleasant staff

Great service

Audi had my vehicle for a standard recall , they missed placed a part and I received lies and excuses and I’m constantly trying to get answers but all I’m getting is lies and excuses from poorly trained staff.

Car was serviced and moted promptly and a good clean and wash to free of charge the staff are great and always look after you

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You engineer charge per hours 180 but what about customer time when your customer wait 5 hours just for service

The explanation of the work to be carried out

I have always felt well looked after at Halesowen Audi, been going there for many years, and even though my car is one of the older ones now, they still look after it. Friendly polite and always willing to answer any questions.

Excellent service, professional, welcoming & friendly staff

recently purchased an Audi Q5, and the experience has been exceptional from start to finish.
Big thanks to all the staff from reception to salesman
Especially yaseen
I purchased the car totally without test drive and even seiing it,
Yas acted my eyes and described the car as it was
Well please with my car

Big thanks to all

Had a breakdown.upon receiving my vehicle they did a prompt diagnostic, repaired and got the vehicle back to me within a week. They kept me informed. We'll done guys.