Stevensons - Epsom Recensioni 123

TrustScore 4.5 su 5

4,5

Stevensons at Lester Bowden, The Old Spread Eagle, High Street, KT19 8DN Epsom, Surrey, GB


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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Service is good in store, but the current quality of school uniform is not great overall. This is very sad because historically it used to be fantastic even if things were pricey. We have separately p... Leggi di più

Valutata 5 stelle su 5

I ordered a cardigan for my Granddaughter and Im very pleased with my order, it's very easy and it arrived on the date that's been given when I ordered it. The size is very accurate and the quality of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our appointment was on 7th August. Excellent service from Finton. He made the whole process of choosing Year 9 uniform painless and straightforward. Knowledgeable about the product. Trying differ... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First uniform visit to Stevensons Epsom. Greeted by Ned who was knowledgeable and on the ball, he got us all the items we needed to try on in a timely fashion and swapped sizes when needed. Payment wa... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di uniformi
  2. Negozio di abbigliamento per bambini
  3. Negozio di abbigliamento
  4. Negozio di scarpe
  5. Negozio di abbigliamento sportivo

Scritti dall'azienda

Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.


Informazioni di contatto

  • Stevensons at Lester Bowden, The Old Spread Eagle, High Street, KT19 8DN, Epsom, Surrey, Regno Unito

  • 01372 747474

4,5

Eccellente

TrustScore 4.5 su 5

123 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 97% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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Valutata 2 stelle su 5

Quality is not what it used to be

Service is good in store, but the current quality of school uniform is not great overall. This is very sad because historically it used to be fantastic even if things were pricey. We have separately purchased a school backpack £64 (lasted 13 months, all the zips and the seams broke), school trousers £23 (lasted 8 months, hole in the seat), school sports t-shirt £34 (lasted 5 months, cheap printed polyester and the collar fell off). The first two items I could not return as outside the 6 month warranty period. This was annoying because there was a significant mark up on both these items compared to other shops. We bought an identical rucksack on ebay for £23 without the school logo. I'm going back to M&S for trousers as they are less than half the price and last longer. Supply dates for some out of stock items are 3-6 months which is ridiculous. You are a captive audience if you need a school branded item.

19 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I ordered a cardigan for my…

I ordered a cardigan for my Granddaughter and Im very pleased with my order, it's very easy and it arrived on the date that's been given when I ordered it. The size is very accurate and the quality of the product is very good. I will definitely order again in the future.

23 aprile 2026
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Risposta di Stevensons - Epsom

Thank you for leaving us a review, Jocelyn.

Valutata 1 stelle su 5

Awful

Awful - the website advertises products that no longer exist! I have been getting the response "we will let you know when the item is back in stock" for months, only to eventually contact them and be told today this item no longer exists!

6 marzo 2026
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Risposta di Stevensons - Epsom

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.

When items are discontinued by the manufacturer, we often continue to list them on our website while remaining stock is still available. However, once the final units have sold through, the product should then be removed from the site.

On this occasion, we apologise that the item was not removed as promptly as it should have been, which unfortunately led to the confusion regarding availability.

If you have any future queries regarding stock availability, please do get in touch directly at epsombranch@stevensons.co.uk

Kindest regards,
Stevensons

Valutata 5 stelle su 5

Very handy

Very handy. I need to buy one raincoat for my son cause the old one is too small and it wad raining all the week. I placed order online and it was ready straight away. I able to collect it and send to the school within the week.

3 febbraio 2026
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Risposta di Stevensons - Epsom

Thank you for taking the time to leave a review, Daisy.

Valutata 5 stelle su 5

Happy Experience

I was able to order the product online and collect the next day. The staff are always kind and friendly.

20 gennaio 2026
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Risposta di Stevensons - Epsom

Thank you very much for your kind words.

Valutata 5 stelle su 5

Excellent service

Excellent service, communication, quick delivery. 5⭐️ service.Highly recommended.

5 gennaio 2026
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Risposta di Stevensons - Epsom

Thank you for taking the time to leave a review.

Valutata 1 stelle su 5

Poor quality, overpriced

Poor quality, overpriced products (about x3 price of school trousers from tesco, obvs without the logo, so not an option). Sizing is verging on random, ordered two PE bottoms, both same size on label, one is too big other is too small. No other choice but to either drive close to 30km or repeatedly pay postage on an already bafflingly expensive product. Schools should drop the need for logo on otherwise simple leggings/trousers/jumpers. As things are parents have no choice but to use this store.

18 ottobre 2025
Logo di Stevensons - Epsom

Risposta di Stevensons - Epsom

Thank you for taking the time to leave your review. We are sorry to hear about your concerns regarding sizing and pricing.

To help us investigate the sizing issue further, could you please email details to epsombranch@stevensons.co.uk, including images where possible. Our team will be happy to look into this and assist you directly.

Multiple factors are taken into consideration when determining our pricing structure, including garment composition, production costs, and the specific requirements of each school’s uniform design. These elements all contribute to the final sale cost of an item.

We understand your concerns and regularly review our pricing in collaboration with schools and Account Managers to ensure we deliver quality and value wherever possible. Your feedback will be shared with the relevant teams for future consideration.

Kind regards,
Stevensons

Valutata 5 stelle su 5

Change of size of the ordered blazer

I ordered for a blazer to my son and visited the store to pick it up. The greeting and the service offered was excellent.

In addition, I also had to change the size of the blazer as it was too big. You all responded so quickly and I was very happy.

28 agosto 2025
Logo di Stevensons - Epsom

Risposta di Stevensons - Epsom

Thank you for taking the time to leave a review.

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