Spotlight Recensioni 390

Dear Laura or Managers of Spotlight. Cairns Spotlight.

I am writing to express my deep disappointment and concern regarding the appalling customer service my sister, Berniece, received during her recent interaction with one of your staff members, Jenna. I would like to bring to your attention the following three significant issues:

1. Unacceptable Treatment: Despite my sister's calm demeanor, she was subjected to disrespectful and offensive behavior from Jenna. What makes this situation particularly distressing is that Berniece is currently battling stage 4 cancer. She did not raise her voice or speak out of turn, and it is utterly unacceptable for her to be treated in such a manner.

2. Unprofessional Language: Jenna's unprofessionalism extended to her use of inappropriate language, including the word 'F word
,' during her communication with my sister. It is unfathomable that any customer should be exposed to such offensive and unprofessional behavior. I sincerely hope that immediate action will be taken to reprimand Jenna for her conduct.

3. Lack of Customer Focus: While we understand that everyone faces their own challenges and stresses in life, it is imperative that individuals working in customer service prioritise providing a safe and exceptional customer experience. It appears that Jenna lacks the necessary skills and knowledge to serve customers effectively, especially considering the potential stress that customers may be experiencing. Providing appropriate training for Jenna would greatly benefit both her and your valued customers.

I kindly request a thorough investigation into this matter. I believe it is essential for Spotlight to address these issues promptly and take appropriate measures to ensure that such incidents do not recur. As a loyal customer, I genuinely hope that Spotlight values the satisfaction and well-being of its customers and will take immediate action to rectify this situation.

I look forward to a timely response and a resolution to this matter. Thank you for your attention to this serious concern.

Kindest regards,
Kim & Berniece

FIRST TIME it was disappointing to me. SECOND TIME it was disastrous to me but when it happens a THIRD TIME it became their usual standard of business.
SPOTLIGHT ONLINE ORDERING is deceptive and plain blank misleading the public. It warrants an investigation by the ACCC !
All three times I ordered items that they lured me in with their 30-50% off sale mobile spam items. All three times some items were just outright cancelled and refunded. It’s NOT OKAY because you trust them fulfilling their obligations. It’s a freakin trap.... bugger this fakery

I’ve learned my lesson. NEVER EVER AGAIN !!!

So went to purchase Cricut mugs, that weren't on show but still in storage out the back of store, didn't want to price match price that was from another store locally , and supplying that receipt for proof of a cheaper price-there promotion or speal for there company saying that IF YOU FIND ANOTHER PRICE CHEAPER OF THE SAME PRODUCT THEY WOULD BEAT IT BY ANOTHER 10%..........WELL THAT WAS NOT THE CASE THIS TIME....told to go back to the other store....which at that time of day was stilled closed ,( but on exiting Spotlight from other store was now open )...and because the other store was CLOSED AT THAT TIME Spotlight would not honour the price match......so not very happy . missed out on a great sale

spotlight charged my credit card twice and now are being difficult to get a refund would not shop online with them again and recommend other also dont shop with them

Poor customer service .
No return call back to confirm measure and quote for custom made blinds.
I contacted the store at Weatherill Park and the rep on her mobile numerous times with no return call back.
The the right hand does not know what the left hand is doing.

Shame shame shame !!!!
Stores need improving always short staffed and inable to find someone on the floor for assistance.
😒

I have been a customer for well over 30 years. No longer. Not possible to change email address online.3 buses to the closest Spotlight store 4 trips has half an hour with the manager she suggested that I Re Join the VIP a new card would come but I could log in she changed everything immediately. Not a chance.I rang complaints i was most courteous as always explaining the situation. Cut off cannot make contact at all... Had me lost me will never get me again. I was a regular customer and spent a good sum of money ....The company who I had dealt with for my emails out sourced their webmail very unsuccessfully hence the change of email address...While I'm not a computer whiz I can get by but I am well and truely over it now never ever again.

If I could give zero I would! Purchased fabric on line as recommended by staff. Was not advised fabric most likely would come in multiple random sized pieces from various stores! Rendered the purchase not fit for purpose. Their website does say orders can be sourced from multiple stores but who would think that applied to a fabric order. Called and was promised a call to resolve within 48 hours. A week later am still waiting. Wasted a lot of money. Worst Customer srrvice ever !!

Why don't Spotlight Rockdale ever answer the phone. After past experiences of online inventory being incorrect I've decided to call & check before going all the way there & wasting my time. But they never answer the bloody phone. What type of business does this. Other branches answer but not Rockdale. The manager needs to have a serious look at how his business is being run because this is totally unacceptable. I will now just shop elsewhere.

Went to spotlight Geelong to get cake decorating supplies. Bought 2 packets of Jaffas as part of the decorations. When I got home and I opened the packets one packet contained nice bright red shiny Jaffas whereas the other packet were dark red and dull. On checking the “use by” dates I found that the dull ones were 2 months past their date. $7 in the bin.

Advertised Oat Roller blind $47 none available in Stores, wanted,3 proceeded to online order, free delivery over $120. Fee of $90 for delivery as 90cm blind is classed as Big & Bulky ???

Worst experience and service. DO NOT RECOMMEND. $7k+ order paid in full for blinds remains outstanding 9 months later. Critical issues with their back end systems to resolve issues. No follow up, repeatedly need to chase them. Management never follow up request for contact and leave all customer contact with the call center who clearly follow a script and beyond their scope to resolve (not their fault at all). Multiple call outs for trades who had been provided incorrect information from Spotlight made 2 measure. Trades and subcontractors lovely to deal with but out of their control. Absolutely terrible. Do not be swayed by the cheaper price.

Made an order and wanted click and collect but for some reason it went thru as delivery, I sent an email right away then the next morn says it’s been dispatched so I rang and the say it’s dispatched so can’t change, annoying bcoz their delivery is rip off at 9 bux can get cheaper del from pverseas

If I could put zero star, I would. It is absolutely horrendous experience with Spotlight Made to Measure business. I ordered curtains made for my business which now approaching 19 weeks in terms of wait time. I called the customer service like 4 separate times before, they said they will check on the progress of remaining curtains and promise to get back to me which they never did once. Till today there was no signs hearing from them. It is extremely disappointing and impacting my business negatively. I recommend everyone NOT to use their service to avoid this headache.

Bargains?! 35 dollars for a white tutu!!!! The prices are so so so so so so so so so so so so so high!!!! Rude grumpy stuff who dont reply with words but just grunts. I hate this shop! 35 dollars!?!?!?!? FOR A TUTU

I had someone sent out from Spotlight to do measure and quote, I was told it would take 6 weeks for roller blinds 2 weeks after paying deposit I was told that I would have to wait nearly 4 weeks for someone to come and remeasure, 12 weeks in total, I called and cancelled my order, 3 weeks after cancelling, 5 weeks after paying deposit I have been told that they are still reviewing my cancellation and refusing to return my deposit. This is the worst service I have ever received and will never go back to Spotlight again. Beware of the promise (ready in 6 weeks), it doesn’t exist, it’s just a lure to get you to sign a contract and get your deposit.

Very bad services and very unfriendly and grumpy sales people working at the store in Melrose Park SA 5039.

Spotlight disappoints once again.

Worst 👎... Never again come to this place!!

WORST EXPERIENCE-NEVER AGAIN
A Lance came out to measure my balcony glass doors brought up samples for me to select which were discontinued or out of stock finally selected a fabric and then waited 3 months. When they came to install the measurements were wrong,after 5weeks of waiting and numerous phone calls curtains went back to be altered. Waited another 7 weeks and more calls I finally had a day for them to be installed. I was a PM time told them numerous times and for them to put into their notes for installer. Rang me 12pm he was 30 minutes away I did not want to deal with these people anymore so I left work and raced home a 50 minute drive.
The whole experience was stressful and upsetting.

I ordered lace curtains online, and tried to order them in the lengths needed for my windows. I realised my order had instead been submitted in one continuous length. Emailed the customer service team with my preferred dimensions. Curtains lengths arrived in different sections that were unusable for my windows. Spotlight refused to refund the purchase or rectify the matter.
It would be helpful to add lengths of curtaining to my online basket without my order being automatically changed.