Spotlight Recensioni 390

Curtains don’t fit dealing with people who won’t return calls or fix our curtains as measurement is all wrong 2 weeks still no reply very unhappy will not be using them again

Spotlight Preston does NOT answer the phone. I've been trying for days at different times and no go. Preston South Morang will get 5 stars for service and convenience and picking up the phone..

Broken web site, unable to take orders from online customers. Asked a bunch of information but was not able to put through my order. Also keeps asking for captcha to "verify" you are a human, so they can sell your info to other businesses. Dont bother with these guys, they are not pros.

Spotlight has a wide range of products, generally very competitively priced.
Online service is very good in my experience.

I ordered custom curtains from Spotlight and had it as a priority order, expecting professionalism and efficiency. What I received was the complete opposite.

Despite being a priority order, it's now been almost 3 months, and the curtains are still not installed. I was told the next available installation date is June 19th—which is laughable considering this was supposed to be expedited. If this is how they treat a priority customer, I can only imagine how bad a standard order must be.

The delays, lack of communication, and sheer disorganization are unacceptable. I’ve had to follow up repeatedly just to get basic updates, and the whole process has been a nightmare. There’s been no accountability, no urgency, and certainly no real customer service.

I strongly urge anyone considering using Spotlight for custom curtains to look elsewhere. At this rate, it's hard to believe they’ll stay in business much longer if this is how they operate.

Do not waste your time or money with Spotlight.

I would like to thank the young kind lass called Victoria from the Preston store who help me with process of getting a refunded because I did not have the receipt she went out of her way to help me. Thank you Victoria.
Great customer services

Issues with the website.
Impossible to use the website, tried on different browsers, different internet providers and different devices and all experiencing the same issue that the grey circle continues to go round and round. I rung twice and emailed and both times they acted like I didn't know what I was talking about and emailed me/told me to clear my cache, refresh page, turn computer off and on.

Of course I had done all that, they just refused to believe that there was an issue. I bet there are others.

Also, our website had exactly the same issue today and our tech guy changed some settings to fix it for their customers.

Their store people are also so so rude. I had two people ignore me last night when I went in to buy something even though it was about to close.

As soon as I walked out the lady yelled All clear and they ladies cheered.

They only survive because they are cheap.

ordered 2 rugs online on 5/3/25. Made calls and emails to their overseas customer service team.
They never sent products blaming the supplier of goods.
They refunded me for both rugs today despite one of them still being advertised as available.
I had asked repeatedly for the available rug and an alternative to be sent to me. Ignored.

Took over a month to tell me they refunding item because they cant find it - dont refund all of postage!! charged postage for item never posted! only refunded part.
Took my money straight away - online no help at all - phone calls no help at all
just a scam this company

The website is a complete nightmare to use. Pop ups that continue to pop up so it takes twice as long to order anything

Met the fabulous in store expert Joy @ Spotlight Tauranga, she has a wealth of knowledge, experience and know how, quick to find anything to sew anything, she even makes her own jeans to perfection, incredible kind lady who deserves praise…thankyou Joy you are a treasure.

Really disappointing customer service. Ace from head office Melbourne was very unhelpful even though the error was Spotlight's because they did not record my purchase on my VIP (what a joke) account. Refused to offer any way to resolve. Will not shop again.

I would give ZERO stars if I could, anyone who runs a business, take notice, Spotlight is a Masterclass in how NOT to operate a business that is customer service focused. Middle & Senior Management are the most over paid wannabe professionals. They must be company lifers with no expectation of leveraging their experience to get better jobs. The staff are not trained to care about serving customers and their systems prove it.

Spotlight have a practice of inflating prices and then making it look like their sales are a bargain!!! I have suspected this for a while and recently I proved it. I was shocked at the price of a product I recently purchased instore but bought it anyway since I was in a hurry. I have checked the price since and discovered that Spotlight's price for this item is 50% higher than its regular price elsewhere! I just noticed that they have this product on sale with 30% off! Their sale price is the Regular price elsewhere! This is outrageous! Know your prices before shopping at Spotlight!!

Trying to get some one out to do a measurement and quote.
Dreadful service

Bought what I thought was 2 super king flat sheets along with other items in the 40% off if you spent $110 sale in November, as Xmas present. When the items unwrapped at Xmas, one of the sheets was a fitted instead of flat sheet.
Tried to exchange the sheet, but would have had to pay an extra $55 as the sheets were no longer on special, and I could not get a refund as Xmas was outside the 28 day refund policy. I asked if I could have a store credit instead and this was refused as well. Very disappointed Spotlight

Plenty of shop assistances in store (Joondalup WA) but no one seemed interested in serving people. Waited 27mins for sale assistance to measure and cut a piece of ribbon for me.

Very poor customer service from Kim at the Nelson branch and no manager on site to resolve any issues. Rude employee that requires customer service training, terrible attitude. Maybe upset that she had to work on New years day. I eventually got a refund and won't spend my hard earned money there again.

Pretty good company overall. They offer a $5 incentive for 'click and collect'. Sometimes their products are a little pricy, but they have good specials if you register as a VIP. I spend a lot there.

I ordered a frame from Koo on the 5/12 which has not arrived. This morning I finally found a number for Koo customer service and to their credit, they rectified the problem and I was sent an email stating it would be re sent. All good. Just 20 minutes later, I receive an e mail saying they have cancelled the order and I will be refunded. This was a Christmas gift and I'm extremely unhappy that you have left me in the lurch one week before Christmas. And to add insult to injury, the refund did not include the postage I had paid so back onto Customer Service to get that problem sorted. I do not recommend shopping at Koo. Unreliable and uninterested. Shop Online elsewhere, Koo is not worth the risk. Lesson learned.