Spotlight Recensioni 390

Don't EVER use these clowns for online purchases!!!
Their customer service is pitiful and I was invited to provide a review of my experience.
Nothing nasty just a brief outline of how I placed the order, they took my money and said it would be dispatched immediately, then after 4 weeks of waiting I dared to contact them and ask where my order was?
Turn out they lost it, forgot to contact me and eventually processed and sent it.
Apparently although my review met all the criteria, SPOTLIGHT decided to "moderate" it and refused to publish it. Well f... you SPOTLIGHT as I am now going to go to every review engine and tell the world how underhanded and pathetic you are.

I had a truly wonderful customer service experience from Lisa at the Cockburn branch
Although she was trying to sort the sales discounting out, she just put this to one side to help on the check out desk.
I had the pleasure of having her serve me....a true diamond
So thank you Lisa you are a real credit to the store 😊

A terrible experience after I had paid the full amount. Every time I call I’m put on hold for 20-39 minutes and no one can give me answer as to when blinds and curtains will be installed. Promised to keep me informed each time only to never get called back. Still can’t get an answer on installation after 9 weeks and still waiting!!! Never deal with this company.

New Plymouth store bullies .
Closing in 15 minutes can't pay cash only eftpos..ask why said I now hv to bank transfer..ask why again accept teller answer but during that conversation she has spoken to someone using there ear pieces ginger lady comes over stands there thinking they're gonna open the cash till up..she stands there ask why she here says nothing..ask do you all close tills down and your not close..she said yes..i hv work here all over nz spotlight that's what we do..then leaves the looks!!??..we already got the look when we ask where the pencils were from another employee..while I'm transferring money..teller keeps speaking in there ear pieces..then another employee comes over and just starts going off..ask why she here..like why..all creating a situation in there ear piece..bullying paying and saying thank you..they walk around dnt offer helpthey walk around trying to find work..speaking about customers in there ear piece..and then when you question something they dnt like they bounce on you get rid of the ear piece dangerous and they are bullies they dnt smile toxic and they love to create unnecessary situations. bulling bullies and the body language faces how false there service is like customers aren't important an inconvenience..yes I did see few employees just suddenly appear going down the section my gran daughter and I were in no offer of help thinking we are stealing..could it be I had a large bag you see it all in this store

SPOTLIGHT (after I posted the requested review): Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

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Spotlight


Two Stools No Winners
I couldn't get this locally so I ordered online. The first one was shipped from Tasmania to WA in a flimsy box with no other packing whatsoever, not a single piece of packing paper or bubble wrap. It took 2 weeks to get to me and arrived split-unuseable. I contacted Spotlight and they sent me another one from WA. That had a small sheet of bubble wrap thrown into the same flimsy box. That stool was absolutely filthy. Stained with coffee, something blue on the surface, it looks like they have been using it in the staff coffee room. Structurally, it has more knot patch-ups, especially in the legs, so not very stable or safe to use, than I have ever seen on commercially made wood. So I lost my money, and I now have two smashed-up stools to take to the country for my family to use as firewood. I do NOT recommend the product or the 'service'. Not stable, not pretty, poor craftsmanship, and poor delivery. If you want it, go to a store and see if you can find one that isn't patched-up with filler like the replacement I received, and don't get it delivered.

So yeah, thanks for nothing Spotlight. What you see above is their response to the review I gave on their website, which they ASKED me for. They refuse reviews on the website that show the truth. I said nothing abusive, and I have nothing to gain; I have lost my money and now have firewood instead of useable undamaged stools.

Dear Spotlight Management, you have lost me as a customer, and you can blame your lack of investment in your website. I am sure that I’m not the only online customer who has become so frustrated that they have given up shopping with you. To me, Spotlight management is either incompetent, negligent, or living in the past. How many companies in 2026 lose the income generated from online customers because they have failed to invest in a decent online platform - there isn’t even an app! In the past I’ve been a loyal, and big spending, customer. Because I do not live close to a Spotlight store, I rely on their website to purchase items and pay for delivery. This has become more and more difficult, owing to multiple crashes, Error 404 messages, slow loading etc. I’ve tried Chrome and Google as per Spotlight’s own suggestion. It made no difference. I’ll find small online craft businesses who actually provide a service from now on.

When ordering online for click and collect, I have to give an address. I have a right to privacy and this policy is a disgrace

Order placed on 13 December 2024 and never delivered. Poor customer service — I do not recommend buying online from this store.

1 star is super generous. One of the most disorganised businesses I've ever dealt with. The stores are putrid, dishevelled, unorganised hovels. Staff are lacking customer service, they care zero about their jobs or their customers. The click and collect is a waste of time and the online website is awful to use. Management should be ashamed to run a business this way.

No return on Pillows...I understand but what about when the quality is appalling? The Koo Pillows were not cheap and I am stuck with them. Once out of the package it is clear they are cheap and nasty. Zero apology from the manager. Not a happy customer. If I could give sero stars I would.

Customer service in Darwin was totally lacking. No eye contact with server, she practically threw the receipt at me and was talking to her co-worker as she walked off before I’d even picked up my purchase. Tried to send a complaint via website but it bounced back. Spotlight and its affiliated companies are so big they don’t care about their customers. Where else are we going to shop, but online?

Did a collect and collect rotorua store collected same day very nice customer service helpful smiles and very polite

brought a matress topper its great just what was needed for the bed 🥰

The products are great but I ordered a deep green posca pen and they keep sending me the deep grey ! After ordering 3 times I gave up and ask for a refund wish I had to force as they at first didn't wanted to give it to me. After telling them that they could at least offer a refund after all they mistakes instead of making they customers angry trying to ask for it they simply say that they have to follow procedures. This is ridiculous and this is making you having bad reviews. As well remove your deep green as you seem not to have any.

Tried to order fabric online to a certain size but could not which I understand. called customer care to ask if I could request this on my order, she was rude and we canceled the order. Called the invercargil number to ask if they had what I needed in store and got put through to another customer service rep, she was rude and hung up on me before the call was finished. Will not order from here now, I cant believe the interaction I just had when trying to spend my money lol.

Do not order online, its not worth the hassle of trying to find out where your order is when it doesn't turn up.
Also, they use Aramex couriers who are beyond useless

I just bought some awesome skull mugs, nice thick glass that hold freshly boiled water!! I love spotlight, have never had a bad deal yet.

Regrettably, I ordered in error. Naively, I attempted to cancel the order with customer care as it was under an hour since the order was placed and, as per Spotlight website, cancellation of order is possible if notified as soon as possible and order not distributed yet. My request to cancel was responded with ‘….unable to cancel order as it is already processed!’. Overall experience is negative 5 star rating and will never deal with this company again.

Oy 2 checkouts open, out of 4 on a busy Saturday

Would love to give negative stars if I had the option. I made an online order today in NZ and in NZ dollars for over $600 and since they don't deliver the items I arranged to collect tomorrow from a store an hour away from me. When I checked my bank statement Spotlight has added and additional fee marked as 'international transactional fee'. This wasn't on not on my invoice and I didn't agree to pay this. I have paid to a NZ website, a NZ dollar invoice to collect from a NZ store.

I emailed spotlight to say please remove this additional fee and refund it immediately. They emailed back to say they've read my emailed and have CANCELLED THE WHOLE ORDER - AND REFUNDED ME.

NOTE<<<<< THEY HAVE NOT REFUNDED THE INTERNATIONAL TRANSACTIONAL FEE!!!!!!!!!!

SPOTLIGHT I DIDNT ASK YOU TO CANCEL MY ORDER.

IM DISGUSTED. I have taken a day off work to go and collect and you have the audacity to cancel my whole order after already stealing money from me that you took ILLEGALLY.

PLEASE RECTIFY

WARNING POTENTIAL CUSTOMERS DONT BUY FROM SPOTLIGHT

STILL WAITING FOR YOU TO REINSTATE MY ORDER

AND <<<< REFUND MY INTERNATIONAL TRANSACTIONAL FEE

I would give no stars if I could. I have tried to make an online order 4 times in the last 24 hours and each time they have cancelled my order, no reason given! Not happy!!!