FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impresse... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... Leggi di più
L'azienda ha risposto
My car has broken down and I came for a replacement car . Fahad has made my experience great, he has helped me upload the document needed to the platform which was accepted immediately and was back... Leggi di più
L'azienda ha risposto
I came to Splend for an accident. Jordan assisted me on filling out the forms and reports. I now have a replacement vehicle in less than 24hrs. Excellent service from Jordan and I appreciate his help,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Informazioni di contatto
393 Edgware Road, Cricklewood, NW2 6LN, London, Regno Unito
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Eccellente
1952 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadim was amazing
Nadim was amazing. Great asset to the company
17 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Buying Car From Splend
Recently I have got a car from Splend, I had an excellent experience thanks to Bilal. From start to finish, he was incredibly helpful and went above and beyond to resolve my situation. His communication was clear, professional, and genuinely caring. The onboarding process was smooth and straightforward, and Bilal made sure I understood every step. I’m really impressed with the level of service and support I received. Highly recommended!!
🙏😍
12 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad at Splend is a star!
Farhad was warm, understanding and patient, and sorted out the issue so smoothly without any hiccups. Thank you Farhad
11 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Had a very nice experience there
Had a very nice experience there.
Met the most professional person there named farhad. He has delt very professionally. Will recommend this guy.
11 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Do not Recommend Hiden extra Fees/Charges
I had a great experience given to me by Farhad. I think hes a great person well spoken.
25/02/26 today However the company is self not to great i wouldnt trust it i asked for help in reducing payments theu rather me leave then for thek to help me.
So from beginning they miss sold me the car. told me 1 thing then another gave me 2 cars which had issues then finally gave me a car had issues which being as same has issues also reported it.
There police is that they rather charge more money to people then to help so any way theu find theu will charge you extra they have like hidden fees they dont let you about in beginning Do not Trust them
There better companies out there!!!! DO NOT TRUST SPLEND!!!! rubbish
11 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
This company is horrible
This company is horrible
Following my last review the person who gave me the car called me that his Boss from head office, called him that he should talk to me. He was beginning to remove the review from trustpilot otherwise its on his account, probably his Boss threatened him of firing or something. Because of him I removed from.face book and Google.
They take rent every Thursday at 00:01. My payment didn't go through as there was not enough fund that day.
. I did inform them and assured them that I would pay the rent by end of same day the Thursday ,but they said there will be late payment chrge of £19 late it is acceptable if I fail to pay on time they will charge me as I was told when pick-up the car. However, I was not told that there was a buzzer when payment doesn't go through it will be activated. At 11am Thursday I started work the buzzer started, a horrible beeping soumd was coming from drivers side while there was a passenger in my car.
I called them many times couldn't reach any one I had to stop working. Friday paid them with extra late payment charge but the buzzer was still active, even Friday I couldn't work properly. I had to find the buzzer to remove it I couldn't work so I removed it. I email them explaining the situation and asked them to cover my tow days unreasonably they had restricted me from working or they should remove late payment charges otherwise I wouldn't make the nex payment. They ignoredy my request and I didn't pay them. Now they have removed the car from uber without giving any warning to me
So im out of work again.
This is diabolical , immortal not right. They charge me for late payment why would you restrict me form.workimg for that?
9 febbraio 2026
Non scritta su invito
Risposta di Splend
Hi Arsalan,
We want to address the concerns you’ve raised and clarify the situation.
Our records show that payments on your account were consistently missed, and our collections team had been in contact each week. When your account fell two weeks into arrears, the telematics buzzer was activated as per our policy to encourage timely payment. Removing the telematics device yourself is a serious breach of contract. It indicates an attempt to bypass vehicle tracking and is considered a potential theft of the vehicle, which is typically grounds for immediate termination.
Before taking any severe action, our staff reviewed your case and pleaded on your behalf. We allowed you to keep the vehicle with a warning, but it is important you understand the seriousness of this issue. To continue working and avoid further disruption, it is essential that the device remains installed and all payments are made on time.
We appreciate feedback from drivers and remain committed to supporting our customers, but compliance with contractual obligations is critical for safety, fairness, and vehicle security for yourself and the company.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
nadim was brilliant
9 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadim was very welcoming and helped me…
Nadim was very welcoming and helped me during the onboarding process
9 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadim was excellent
9 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hidden fees ,
Farhad was reallyhelpful ,but the company has too many hidden costs
9 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Overcharged me for non reason
Overcharged me for non reason
Lack of organisation and communication
They all looking only to take a piece of you and any commission out of you under their own terms and conditions before we blamed traffic wardens but splend staff are more worst they take only the lion,s share
15 gennaio 2026
Non scritta su invito
Risposta di Splend
Hi Anouar,
We’re sorry to hear about your experience and understand your frustration.
We haven’t been able to locate an account under your name, so we’ve requested further details via Trustpilot. Once we have this information, we’ll investigate your case fully to understand what happened and work to resolve any issues.
We take feedback like this seriously and want to make sure any concerns are addressed properly.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Dont trust this company
Dont trust this company
When i returned the car they charged me £67 for not charging my car %85
They never sent me acreturn form till the i return the car
15 gennaio 2026
Non scritta su invito
Risposta di Splend
Hi Hatim,
We’re sorry to hear you’re unhappy with your experience. Our records show that the car was provided at 84% battery and returned at 17%. Our policy is to charge £1 per percent of battery used compared with what was provided. While our staff will often try to support drivers out of goodwill, this isn’t possible in cases of large discrepancies.
This policy is clearly outlined in your contract, as well as in the vehicle return appointment notes, booking confirmations, and reminders. If you return a vehicle via walk-in without any booking this is at your own risk, as you have not followed policy and this can cause delays for other customers.
We appreciate your feedback and will continue to review how we communicate these details to ensure clarity for our customers.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad am really happy with service
5 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I had a wonderful seamless experience…
I had a wonderful seamless experience which was managed by Tanzim. His service was impeccable and was extremely helpful. He is an absolute asset and credit to Splend. I highly recommend Splend as a company and Tanzim as an employee of Splend.
5 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Mr Farhad was very helpful and personal.
Mr Farhad was very helpful and personal.
5 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Customer service over the phone are…
Customer service over the phone are rude disrespectful and have no regard for customers concern. The behave like gangsters
5 febbraio 2026
Non scritta su invito
Risposta di Splend
Hi Nowa,
We’re very sorry to hear about your experience with our customer service and understand how upsetting this must have been.
We haven’t been able to locate an account under your name, so we’ve requested further details via Trustpilot. Once we have this information, we’ll investigate your case fully to understand what happened and ensure the appropriate support is provided.
We take feedback like this seriously and want to make sure any issues are addressed properly.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I was very pleased and impressed with…
I was very pleased and impressed with the service provided by Farhad 5stars
5 febbraio 2026
Non scritta su invito
Risposta di Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.