Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advic... Leggi di più
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... Leggi di più
L'azienda ha risposto
Easy to use the website and organise pick up. Helpful and welcoming staff. Hired a whacker plate for a day picked up 830am return was next day 5pm , Excellent working condition cost £47 plus deposit w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di noleggio di utensili
- Servizio di noleggio attrezzature edili
- Servizio di noleggio macchinari da costruzione
- Negozio di macchinari e attrezzature da costruzione
- Noleggio impianti e macchinari
- Negozio di utensili
Scritti dall'azienda
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Informazioni di contatto
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Regno Unito
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3,3
Nella media
2173 recensioni
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I still have not received a refund on…
I still have not received a refund on equipment that I cancelled and never collected over 10 days ago.
22 ottobre 2024
Risposta di Speedy Hire
Good Morning Dean,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your refund, Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, i can see that the depot has now processed your refund, this was done on Wednesday. please allow between 3-5 working days for this payment to show on your account. we will send this over to the depot to get this looked in to for you.
We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Hereford Depot Exceptional Service
SPEEDY HIRE Hereford Depot gave me an excellent service. I was given the right advice as to what piece of equipment I needed to carry out a repair on my home...the hire price including delivery and collection was fair and service efficient, professional, polite and with a smile. I hired on Friday 1st....
1 novembre 2024
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff were met :)
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Ordered a wall cutter paid extra for…
Ordered a wall cutter paid extra for the four hour delivery after some emails and 2 phone calls a day later! finally got told it was being delivered was too late and had to cancel order
22 ottobre 2024
Risposta di Speedy Hire
Good Afternoon team,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experienced issues with your order. Please accept our sincere apologies.
Upon further investigation, the depot has informed us that a resolution was made accordingly. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Risposta di Speedy Hire
Good Afternoon Wayne
We would like to thank you for your positive
review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Lovely clean carpets!
Order process easy - arrived when it should - good working order.
16 ottobre 2024
Risposta di Speedy Hire
Good Afternoon Sue
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our order process and hire facilities were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Failed...Again
Needed to hire two Mansafe Mobile Anchor systems at fairly short notice. Booked equipment on-line. That was the first mistake! On screen confirmation said delivery on one day, email confirmation said delivery the following day. Had to delay the job by a day. On delivery day, only half the order was delivered with a message to say remainder of order to be delivered on the following day. Following day, no delivery! Job put back another two days. Remainder of delivery turned up after the weekend. We don't use Speedy Hire very often but when we do, there is always a problem. It seems that you need to plan well in advance to hire equipment from Speedy Hire and that is not always possible. I have to say that this is the complete opposite to experience that we have with Speedy Fuels and Lloyds British.
18 ottobre 2024
Risposta di Speedy Hire
Good Morning Steve.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you never received your equipment on time and the poor communication involved.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has informed us that they have apologised for the poor service and have provided the managers contact details as a point of contact for future orders. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Order wasn't there on pickup!
Arrived to pick up my order and it wasn't there and was told it had never even been officially ordered. The man who served us didn't seem to care and didn't provide any help or solution.
17 ottobre 2024
Risposta di Speedy Hire
Good morning Georgia ,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy with the service. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will need further information to investigate this for you.
if there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerfeedback@speedyservices.com
Dean was so helpful and cheerful while…
Dean Trayner from the Edinburgh - Gyle branch was so helpful and cheerful while dealing with our enquiry. Made our service very swift and prompt - 10/10!
24 ottobre 2024
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon .
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information, so we can pass on your positive feedback to the relevant depot.
Once again, many thanks!
Kind Regards
Customer Service Team.
Booked a tiller for two days
Booked a tiller for two days, Thursday and Friday. Was not delivered until 20 past 3 in the afternoon. Was old when i rang the shop at 11:00 the van was in Fordingbridge and they had just completed the delivery there. Fordingbridge is approximately 45 minutes from where I live. Lost a whole days work. Spoke to the store about a refund of one days hire. Promised a call back, never recieved it. Also not informed of collection charge. Total con would not use again and advise anyone I know not to. If I could give zero stars I would.
3 ottobre 2024
Non scritta su invito
Risposta di Speedy Hire
Good afternoon david,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy with the service. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will need further information to investigate this for you.
if there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Late delivery early collection
On the email they sent it was written that they collect the washer from 3 to 5 PM. And 9 o'clock in the morning guy is already knocking to my door. So they delivered it later than they should and collected earlier. So basically it wasn't even a whole week of rent.
22 ottobre 2024
Non scritta su invito
Risposta di Speedy Hire
Good afternoon,
Thank you for your review, your feedback is important to us.
Could you please get in touch with customer services on 03456461908 so we can discus this matter further.
Kind Regards
Customer Service Team
Risposta di Speedy Hire
Good Afternoon Nigel
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Speedy service were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
I had to hire some specialist lifting…
I had to hire some specialist lifting equipment to lift a 1600Kg conveyor 3 Meters into the air and being based in the midlands was informed that I might have to collect from London. But after getting in touch with Rob from Nottingham he bent over backwards to help by arranging for the equipment to be sent to Leicester for collection, I am more than happy to give a 5 star rating
14 ottobre 2024
Non scritta su invito
Risposta di Speedy Hire
Good Afternoon Ash,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our staff, services and Rob were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
DIY hire
Easy to hire via website with clear information and pricing. Good service at the collection point and tools were good, did exactly what I needed and were reliable.
5 ottobre 2024
Risposta di Speedy Hire
Good Afternoon Ian.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Exeter Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Risposta di Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff
were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reluctance
Tower has been delivered with missing parts what were essential for my builders safety. As it was weekend, polite lady on the phone just took a note and… nothing happened. On Monday the guy asked if I wanted a replacement. I didn’t know to cry or to laugh… the job had to be done on weekend and was finished. I have never met such a reluctant approach to a business. Of course they are huge and they don’t give a slightest damn because they just will go on. I was left extremely disappointed and relieved that nothing happened to the person who climbed unsafe tower. They are fast to remind their terms but don’t care about their duties to their customers at all!!!
3 ottobre 2024
Risposta di Speedy Hire
Good Morning Diana,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you received your order with missing equipment. Please accept our sincere apologies; We pride ourselves on delivering an excellent standard of service to all of our customers.
This will be investigated directly with the relevant parties involved.
We will be in contact with an update.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Risposta di Speedy Hire
Good Morning Julian,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and staff were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Excellent service
Hired a powered hole borer to dig holes for posts for garden decking, very easy delivered quickly and on time took of hire early so got refund too money back in my account within 48 hours, very happy with all aspects of the hire and the staff
30 settembre 2024
Risposta di Speedy Hire
Good Afternoon Ian.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Your comments have been shared with the Edinburgh Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Service Excellence
Requested information that I could not find on website and it was provided within hours. Great service.
Also I was impressed by the web site and having the ability to down load documents that are required by third party assessors.
11 ottobre 2024
Non scritta su invito
Risposta di Speedy Hire
Good Morning Phil.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the relevant Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Excellent service
Excellent service. Fantastic depot service. Well worth consideration for equipment hiring.
26 settembre 2024
Risposta di Speedy Hire
Good Afternoon Fiona,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services and our staff within the Aberdeen depot were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Dropped off when told it was
Dropped off when told it was.
Like the text to let you know it’s on its way.
20 settembre 2024
Risposta di Speedy Hire
Good Afternoon Scott,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of delivery and services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
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