SSE Customer Service Recensioni 

sse claimed to install smart gas and electric meters at my house before i moved in, they didnt. when queried the extremely high bills compared to properties of similar size and occupancy i was fobbed off as the gas smart meter wasnt sending any error and despite the electric "smart" meter i was being sent estimates. i was fobbed off with "the analogue meters outside my property are check meters" and no we wont send out a engineer to check all we can say is they are somewhere in the building. i can confirm the electric utility box outside has the consumer unit connected on the other side of the wall with SWA cable and the smart gas meter must be invisible.
i have taken pictures of next doors smart meters adn compared with my bills model numbers and can confirm: I AM BEING BILLED FOR NEXT DOOR. i have also taken a picture of next doors IHD next to mine and THEY ARE THE SAME.
both sse and ovo customer support are useless and im now being threatened with baliffs for £800 a month while freezing to death over winter

Absolutely disgusting company. Contacted me telling me I owed 1300 on gas when I don't have an account? Trying to scramble to find any help for 4 days ringing constantly one of the advisors put me through to Ireland, no help what so ever and I have 3 young children with debt collectors at my door for an account that doesn't exists. I've still received no help currently on hold again after speaking to 12 customer service advisors. Unbelievable. I wouldn't treat anyone the way I have been treated today when I'm just looking for answers and being passed around repeatedly because no one cares. It's so unfair

Absolutely terrible company. I have request gas account move to credit meter it’s been on pending mode. I have been calling and made numerous complaints nothing gets resolved. I will be leaving

Very hard to reach, provide email addresses that don't work and don't respond to WhatsApp, or twitter dm's despite their being advertised as a means to contact on their own website.

The staff don't seem to have been trained correctly, they make silly errors and are inconsistent in responses.

Overall, don't recommend this company.

About 2 months ago I responded to a offer of 100 Pounds credit to have a smart meter fitted.
I was told the credit would be paid within 30 days.
The credit has not been paid and it is impossible to contact SSE. I have spent several hours on the phone without success.
The new meter has now been fitted so I took the meter readings from the old meters and logged into my account. I was able to submit the Gas reading but despite numerous tries the system would not allow me to submit the Electricity reading.
I also want to change the frequency of the readings, but yet again cannot see a way to do this online.
I rang the number given when I booked the meter installation. After a 45 minute wait the call was answered, then redirected somewhere else, then another long wait on hold, then the line went dead!
As it is impossible to contact SSE by phone or email It looks as though the only way to get the 100 Pounds credit will be to cancel my direct debits and make a
manual payment with the 100 Pounds deducted.
Unless problems are resolved the situation can only worsen, but it seems as though SSE really do not care!

SSE they were ok at first.

But they’ve missed a few appointments with no communication, the latest missed appointment being on the 9th Dec 2022 with no communication.

My in-home display was playing up and claiming I was trying to use £5 emergency credit which I wasn’t, so I assumed a neighbour was touching buttons on my meter, SSE said that COULD be the case (as our metres are in a communal hallway and not even secured).

They were supposed to send someone round two give a new in-home display on the 9th December (as the IHD reset instructions they gave over the phone didn’t work repeatedly) but no one turned up.

But before that date I asked them if they could just post it to me and then remotely connect it to my meter (which they did before effortlessly and it was brilliant! ) but they refused, they INSISTED on sending someone round for some reason.

I even explained that I wanted to avoid people coming into my house again after the first time as I’m still wearing a face mask.

They didn’t care they refused to just post it.

I’ve seriously had enough of SSE because every time I phone them now to find out where my IHD is I get told or “we’re only dealing with emergencies now” 🙄 But the contractor didn’t turn up with my in-home display so they should deal with me too!

At least post one out to me, but they are only strictly dealing with “emergencies” which is ridiculous there’s other issues going on as well Which THEY caused.

And Why all of a sudden would everyone be in an “emergency” having no gas or electric all of a sudden??? Smells like BS to me.

Ok so SSE have finally given me some help i needed so I have had to alter my review from what it was, to be fair.
So thank you sse.

I still found it hard getting to the correct department, getting sent to call center in South Africa.
And one department to another.
It took weeks.
But finally sorted out.

This will help me a lot at present concering my health.

Worst customer service I've ever experienced, left me without heating during winter because of their staffs inability to do their job properly.
Was hung up on when I asked for the call handlers name

Literally the worst company. I have ever dealt with. They once had me on hold for 4 hours. The tried to get me to have a smart meter through deception. Have left me with a broken meter for months. My anxiety is through the roof. They said my complaint was being dealt with my the advanced resolution team. Just a fancy name for a team that tries to avoid Complaints. Since that they have blanked me causing me severe distress and leaving me without anywhere to turn
Everyone should give them a wide birth and insist on a full investigation. Disgusting service.

The customer service is shocking. Nobody contacts you. I have been waiting for a year & a half for a refund. I have added couple poor reviews on this company & they promise they have messaged you online but there is no message - seems like a bot service - I have seen many complain the same - contact me at my email address you have for my account - I’m waiting…. would be very wary of using SSE. I am surprised this company is allowed to continue and function - the problems I have had with this company & not 1 customer service contact has been in touch to set it out & they even lie they have contacted you online when they haven’t. This is what happened - Last year SSE took £695 from my electric account classifying it as an ‘estimate’. This was illegal as there was no basis to do this. They had never took this amount from my account before, I had been paying money into my account monthly, so I complained & wanted a refund, they said the system wouldn’t let them refund the amount & at the same time there were problems accessing my account to pay my monthly payment. SSE informed me that it would get sorted out when I get my smart meter put in, I had that put in May this year & called up constantly to get this sorted - now a year & a half I still haven’t got this sorted out - then I get a payment bill of over £400 and they chasing me for that money, obviously when a call came in from them I let them know what for. I have since put in a complaint into Energy ombudsman as I have not had 1 customer service agent call me to sort it out properly. It turned out that the meter reference was not even for my meter! So many mistakes have been made by this company & nobody is taking ownership as poor decisions have been made by them & whoever made these decisions will get into trouble - they made an offer of £50 for the poor customer service - this does not cut it - leaving your customer for a year & a half is shocking - they drained my account of what was in there to pay my bills until I had nothing left, it looks like I was manipulated to get a smart meter for their commissions & only interested in attaining your money & didn’t have the decency to refund what I was due. A bit shady - I would think twice before using them - I am awaiting energy ombudsman to investigate it. Will keep you posted - let this warn you as now I don’t trust SSE with my account. They don’t care about their customers only what they can get. If they were worth their salt they would write that off with their refund and pay me back what was left as they left it so long that I am now due that money. No customer should be left for a year and a half for a refund - but they will chase you for your money. Shocking…. Be very careful with them. Awaiting response from Kirsten / Craig - don’t go near the company.

Southern electric has it all, the complete package of abusive service experience.

Cons:

Inept customer service centers in India that speak broken english: the phone queues span days, not hours; I was on hold for 7 hours over a 2-day period, placed on hold 9 times, transferred 6 times, cut off twice, because they weren't sure what to do.

Complete incompetence: I requested and received a letter confirming I would take ownership my late mothers accounts, after her death. Then they closed both accounts, and opened new ones instead, but setup a direct debit on the account they had just closed. Absolutely clueless.

Pointless website: doesn't display account information, options are incomplete, tells you to ring customer services instead.

Excuses: They send me a letter explaining that the written response times are currently taking 6 weeks, because they were understaffed because of covid.

Pros:
None.

Southern electric prioritizes stakeholder profit margins at the expense of its own staff and customers, and it shows.

Try our webchat! No, it doesn`t work. Try our Facebook! No one replies. You can ring us! But after 45 minutes on hold I got cut off. Shambolic waste of time. I have emailed the CEO (try ceoemail.com). Pretty sure he`ll ignore me too.

This has to be the worst company I have ever had the misfortune to deal with.
They do not answer the phone and ignore email messages.
Cannot even submit meter readings on their website...they advised me it has been down since JULY ....but they are working on it !!?***

Absolutely the worst customer service possible . I had previously been a customer of SSE for years , and had no problems . Recently , thanks to BT , we had an external problem with the phone line . We have spent literally hours trying to contact them , £40.00.spent on calls , and all e mails bounced back as undeliverable . After two and a half weeks of trying , I gave up , cancelled the account and went with sky . My online account shows no payments made since June , in spite of paying every month by direct debit . I've received a monthly invoice today asking me to reinstate direct debit ......they know I've cancelled their account . Both customer service e mail addresses bounced back this morning , so no way of contacting them . I can truly say I've never come across such an abysmal customer service ever. I have no idea how I can now sort out a final invoice , excluding the weeks the system was down . Really , just avoid this company at all costs

I had been a customer of SSE for many years , but recently OVO took over . I was told we owed ex amount of money and needed to pay this , I asked for a breakdown / Final bill and was told this would be sent . four months later and despite numerous calls to there terrible call centre I still have not received a final bill . I have stopped paying simply because I do not know what I am paying for , After many phone calls and numerous promises of the information I required still not being received enough is enough . The customer service is truly terrible , the lack of knowledge again is terrible . The lack of care on there behalf is dreadful , talking over me interrupting me and even questioning my issues as if I was at fault . A truly horrid customer service and Once my dealing/issues have been dealt with I hope never , ever have to speak to this awfull company ever again.

Absolutely dreadful experience with pure disrespect and dishonesty from SSE (so called) customer service. Untrained rude staff who sound like they are in South Africa because whilst on hold (so they thought but too untrained to realise she didn't place me on hold) I could hear babies crying, arguing and swearing while I am on the line. I was lied to and when I proved she was lying guess what? She hung up on me instantly!! I have never ever been treated like this with a company who I spend so much of my hard earned money with. This company can hide behind OVO but you have lost me a a customer as soon as possible. Garbage staff from a garbage company!!

We accidently put in a wrong meter reading and so were charged £300 more than we should have been. We pointed the error out straight away buT it took eight months and the ombudsman to admit and rectify the problem. Worst customer service ever. i could write a book on how awful they are.
After being fined by ombudsman they took three months to pay us back and several more excruciating dealings with customer service. Avoid like the plague. They really are beyond bad.

SSE/OVO Absymal Customer Service.
I am actually surprised that SSE has 4.1star rating. Its been 5 months I have been trying to solve my issues with my Pay as you go gas account ever since I requested to have a smart meter installed. I wish I hadn't and stayed with the traditional meter. On my old meter I was paying a debt of £500+ for the past 3 years I have been on pay as u go and there has been deductions of sporadic amounts everytime i topped up. I took it upon myself to find out the balance when I called to request for a smart meter installed I was told it was down to £300+ to my dismay after installing a smart meter I started getting letters from SSE that my arrears now stood at £500?? From where? I understand a new account was created for my smart meter and the old account of a standard meter closed WHY?? And why give me a debt which does not exist? One of theirs categorically told me how much the arrears was and that was after I had also received a letter in post saying I was owed £27 credit when I queried that the guy said it will go onto your account to clear the debt..So where is this £500+ coming from? I called SSE early July I was told it be will looked into never heard anything back meanwhile £1 daily is being deducted. I sent a complaints email which was picked up by a head of customer service advisor based in Cardiff that's about 2 weeks ago she said she is having someone look at my account would get back to me heard nothing from them???? Who do these guys respond to someone help me out here...the phones are a long wait, WhatsApp chats and Web chat are incommunicado...SSE/OVO get a grip. Some of us have young kids in the house who will need adequate heating this winter. And the monies your deducting at £1 per week considering the arrears you say I have figure which is incorrect. I need answers. I have had someone ask for my contact details a day ago i am yet to hear from them.

On 24 September 2022 (Saturday), My Vokera Boiler Broke down. It was insured by SSE Home Services( 0345 076 7646) under Account No: Mr. Harjinder Singh Dhillon A/C 1000164131. They were closed on the weekend, therefore I called them on Monday(26 September). An Engineer Paid a visit to my home. He inspected the boiler and called the SSE office that this boiler can not be repaired. A new boiler is required.I do qualify for a free boiler because it is less than 7 yrs old. Serra from SSE Office (01383844548) called me. She said she will call me on 27 Sept. She did. She said she will talk to her Manager regarding a new boiler. After that, she never called me as of today (07Sept) Although I called SSE many times( 03/05/07 October 2022). It seems like they do not have good intentions to install a new boiler. I am a 69 yrs old disabled, vulnerable Pensioner. There is no hot water or heat, therefore I moved to a friend's home. I pay him £ 40 daily, I want an explanation from them Why they are not installing new boiler, I am Harjinder Singh Dhillon.

i

i

vokera

Would give them no stars if possible. Have had an issue - should be simple to resolve - since May when a tenant moved out which despite speaking to four different people is still an issue. Thought it was fine in May and according to Lavender it was sorted. Problem reappeared when house was sold and I cannot get any assistance. Have been bounced between sections - just keep saying they will put me through to someone else but no one ever answers. Have sat on the phone for 45 minutes at a time then just given up. They have no call back facility.
Have put in Two complaints on their online complaints form but no response to date - up to five days before they respond!? Absolutely frustrating.
Have also asked them to remove their Speak to Us option ( first offered) on the Complaints Section as this has to be a joke!