SSE Customer Service Recensioni 

For 7 months my mother has had a broken smart meter, she's been lied to, fobbed off and ignored for 7 months. She's an elderly lady, hugely concerned about the energy she's using and has had no help at all from sse!! Scandalous

How am I still contacting SSE with complaints in regard to switching from ECO 7 to Standard Single Rate 7 months later. I first brought this up in February 2022, this is when I began the switch over from ECO 7 to Standard Single Rate. It has taken me 6 months just to get you to change me over and 6.5 months to get you to update my SSE App to Single Rate. Now 7 months later I am still waiting for you to update my Smart Meter to just one rate.

I am getting unbelievably cross at this company now!! This should have been resolved months and months ago.

You can see on my account that I have been in contact with SSE again since contacting you. I was AGAIN told another 10 days as ANOTHER form was sent off to get the meter updated. However, I am still sat here with no changes!

SSE -Seriously Shambolic Energy STILL !!!!!!! If it were possible to rate SSE lower, I most certainly would...........Much Much Much Lower.
I had a new SMART' meters & display fitted 10/08/22 .
I now have a £237 debt showing ??? - having had a ZERO balance on old meters.Plus now having money taken off any credit I add as repayment for this nonexistent debt.
After much time & energy wasted trying to get any help &/or assistance from the hilariously misnamed Customer Services, I resort to posting here ..again !!!!!! I've contacted the office numerous times. If/when calls are eventually answered by condescending staff who are either unwilling &/or untrained to help. Where there is so much background office noise, e.g. 'staff' voices conversing with other staff - mainly lots of loud laughter, - just to be put on hold & passed around . If not cut off , Im assured of help within 10 days, but they are untruthful.
REALLY SSE ???

Phone and broadband customer service is non existent . A simple change of payment query requires talking to a human but customer service lines are not answered . I am on eternal hold . Online account management does not provide options to change customer details . SSE , now OVO , soon to be Talk Talk must up their game .

Spent 1 hour yesterday trying to get through to report a tenant leaving with no forwarding address.
Warrant issued to enter my property and change the meters to prepayment type at my cost although the debt was in the tenants name.
Tried again today and had an even worse experience.
Sack the board

Called SSE on the 9/9/22 took 48 minutes to get to speak to someone as SSE had been taking my broadband payments for my old property and my new property without notifying me, person I spoke to informed me I was due somewhere around £52 refund for my old property 5 to 7 day refund.
No refund so called again today 1 hour 9 minutes on hold before speaking to someone to be told person on the 9th had got it wrong and I'm only due £22 even though they'd billed me for an address I'd vacated as well as my new address . When I asked to lodge a complaint the person did so begrudgingly. Called me back 10 minutes later saying the person from the 9th will be retraining. Shambles of a company I'm now tied into a contract for 2 years ...

SSE have been overcharging me since I changed my contract in June (Its now September)
I have tried phoning them on a number of occasions but after waiting ridiculous amounts of time nobody answers the phone. I then contacted them via the contact page which says they normally respond within 5 days. Over two weeks later , not a word from them. Tried phoning again today but no answer after a long wait. I have used their contact page again but don't hold out much hope.

Oh dear, I've come across some poor customer service in my time but nothing quite like this. Don't bother trying to phone them on 0800 389 4466. There's nobody there. Probably out jogging or walking their dogs!
I hung on yesterday for half an hour, listening to their message over and over and over. Today I tried again and after 25 minutes it went to a ringing tone. I actually thought someone was going to pick up at first but no, 15 minutes later nobody has answered. I need to talk to them to renew my contract and I have lost my log in details. I guess if I stop paying my bill they will be quick to contact me.

Spoke to them on 10th June about over charging and account in credit by over £1000. Since then they have communicated inadequately and my issue is still not resolved. A week ago they suggested a partial refund but not putting down our direct debit. Our money in their bank account. Terrible customer service.

Gas/electric. I phoned today about warm home discount 22/23 took my details after eventually getting through. Put on hold couple of times told would put note on system then put me through to warm home and also gave me number. Then on hold eventually recorded message says number not recognised, tried to call the number Chris gave me number not recognised. Tried to call back just waiting for another 35 minutes given up. Also gas/electric fully goes to ovo in couple months when I asked about ovo having correct details as havnt with phone broadband told that wont happen. Sadly I am not convinced.
Phone/broadband tried calling as in email on hold forever need to check if ovo now have my correct details, also find out why getting emails for things it was agreed would be posted. My next bill due and as it all went AWOL last month need to check all things. Did previous review, supplied details asked for but no response. A phone call would of helped to iron out all the issues. Will definitely consider leaving southern/ovo at end of 18 month and 2 year contracts. Would not recommend to anyone anymore, been with them at least 16 years. Loyalty obviously counts for nothing.

After my originally complainant I am pleased to say that my smart meter has been registered on SSE system and is working .
I can also report that Jonean was very helpful in dealing with my complainant.
I will just like to add that it was a shame that it took a complainant on trustpilot to get my issue resolved so a thank you to Jonean for your help

Since SSE joined up with OVO THE customer service experience has been DREADFUL TO SAY THE LEAST. I WAITED AGES FOR MY HOME DEVICE THAT MONITORED THE ELECTRICTY USEAGE. Then I requested by pay-as-you-go METER to be changed over to a Credit Meter. It took countless phone calls to their call centre in South Africa which frankly is a joke. Most of the time I cannot understand what they are saying becauses of their strong dialect and also because they dont have the FILTERS ON THEIR HEADPHONES THEY SHOULD HAVE so I hear always their colleagues laughing and joking and sometimes shouting in the background. There has also been intense radio interference it is a dismal joke and shabby to say the least. DO NOT GO WITH SSE!!! wHEN YOU ARE LUCKY ENOUGH to get through to someone they then say they cant help you and transfer you through to another department and you are left waiting up to hour or more. Im currently The company is shabby and a disgrace. I am requesting a payment card to in order me to pay at the post office or paypoint weekly or monthly rather than a direct debit. No one seems to be educated or what it is I am requesting. I cannot imagine quite frankly what their offices are like and what computer equipment they use but really it is quite clearly basic and the company are taking the P**S out of us the customers. they are appauling and need shutting down . I need this card as now I am in debit. I doubt I will receive it and cant set up a direct debit I have no intention of doing so. They are the WORST PROVIDER AND CALL CENTRE I HAVE EVER ENCOUNTERED. DO NOT SIGN UP WITH SSE.

Appalling customer service. Have wasted so much time trying to find out why my meter was incorrectly capped leaving me without hot water & heating for 3 days. Passed from pillar to post & still no answer. Changing supplier.

SSE Talk managed my 97 year old mother's emergency call line. She has dementia and constantly pressed the call button. This was charged at a premium rate. (BT is free). She had a bill for £750.50 for a two month period. I involved the ombudsman after complaining to SSE customer services and following their complaint procedure. While awaiting the ombudsman's decision, SSE referred the outstanding bill to a dept collection agency who added £180 as an administration fee. This is financial abuse of a vulnerable adult. Please check if your elderly parents have a premium rate attached to their emergency call button. SSE did not make this clear in any of their contract documents.

What has happened to this company and customer service.
Firstly getting through is awful as you're left waiting on the phone and if you get through you speak to usually someone who doesn't seem to be able to sort your problems out. I was passed from pillar to post on one phone call.

Over a period of six months I was forced to contact them repeatedly about several issues including : meter replacement / meter readings / billing and direct debit hikes.

If you use the online form it takes a painfully amount of time for a response so you end up trying to phone. I was even told by one person they have over a month to reply to the online form by which time you could be in major difficulty.

Each time you're reassured that your problem was understood and fixed only to be sent emails / text repeating the problems.

My last email received stated that they hadn't had meter readings since 2008. But I have given readings when asked, always paid my bill on time and in full and for the last 6 months or more I have had a smart meter.

As a result we phoned spoke to Claire in india who couldn't explain what's going on but from now on I wouldn't be having further problems. Sadly laughingly hours later I received a text asking for a meter reading NOTE I HAVE A SMART METER.

So currently I'm having one very bad experience at a time when all of us are being fleeced by the energy companies

Spend the money on getting the systems right, larger and better customer service who fixes issues immediately once and for all.

Finally, I am away from SSE for over 14 months with a great new provider (not on price but on customer service). SSE still calling me from an overseas call centre (South Africa I think) demanding my DoB (I don't think so) and to pay a £20 bill12 months after settling the bill to move to the new supplier. Three times this week showing no internal communication at SSE, I am just glad to be well away from them and their terrible service levels.

Absolute waste of skin,arrogant staff who don't care

It appears the feeling is mutual. Absolutely shocking customer service received! Avoid at all costs, trying to make contact with this company since the 18th of June. Finally got through today after one hour, got put on hold and customer service advisor left me on hold for that long it took me back to the start call options so here i am again trying to get through. Emailed on several occasion no reply, just shocking.

Despite being on a fixed tariff and in credit by some amount, SSE are attempting to treble my electricity direct debit and increase my gas direct debit by 50%. I appreciate that energy proces have increased massively, but not mine - it's a fixed tariff.
They'll be getting a polite but angry call from me first thing tomorrow.

DON'T EVER GO WITH SSE!
If you want to get cut off on EVERY call, spoken to from South Africa via a script and not treated like a human being or fairly then definitely join SSE. I was told (hopefully on a recorded call) that the readings and visual representation I was sent on the app wasn't the same as the readings they get!? I was also told that the agent didn't bother to offer me my complaint reference number and they don't put it into the notes so even though I have a complaint open they don't know what stage it's at, who's dealing with it or when I might expect to receive a call, and that's even if I get one because if my readings issue is resolved they are unlikely to call me anyway. You for real??? The whole customer service is a shambles and Gareth Wood who is supposed to be Customer Service Manager or Director couldn't direct himself to his own front door if this is the service he expects us to put up with. Look at the reviews Gareth it's hardly like you're doing even an average job really is it??