SSE Customer Service Recensioni 

I have been speaking to Nika of SSE who has helped with a number of issues since last Friday. He promised to call on two occasions which he did to update me and confirm my requests are in hand and hopefully be resolved within 7-10 working days. I was very impressed. But the new billing system really needs to be looked at again as very confusing especially the credit notes

Our invoice was sent at the wrong rate (four times higher than it should be!), and after several phone calls, we are no closer to resolving things and getting the invoice corrected. Keep getting passed from one department to another.

Received an estimated bill at the end of our contract which was twice what it should have been (the new contract rates were lower)! When queried, a new bill did not arrive and they took the wrong amount by Direct Debit. Asked for a refund, they agreed but didn't action. We had to contact our bank to get our money back. Cancelled the DD but that will affect our rates! Customer services do not respond to emails and we have spent hours on the phone. Lodged a compaint and they acknowledged by letter (posted) a month ago but still no one has been in touch to resolve. Another call today and we have been told they will call back. I have little confidence that this will happen. Next step Ombudsman.

SSE has, without doubt been the worst company I have had the misfortune of dealing with in a very long time. I have had an ongoing dispute for months, countless calls, hours of time wasted trying to get through. Then nothing done that was meant to be done and all I ever wanted was not to pay an estimated electricity bill. After the second round of debt collection agency calls I phoned SSE ready to go to war, and this is were my positive review comes in.

Customer service adviser Nika was beyond brilliant, after months of giving people the same information only for it to simply disappear, he did exactly what he said he was going to do and to my amazement it all worked.

As a small business I felt bullied by SSE who were forcing me to pay money not owed, Nika totally saved the day, and my sanity.

SSE if you read this please give this man a raise and a promotion.

It takes over an hour to get the phone answered.
They make promises they don't keep.
They oversell and under deliver.
They say they will call back but they don't. They don't answer emails even though they wrote to you initially and you are replying.
They changed their accounting system and are charging more.
Sse should not be trading

Appalling lack of accountability, no ownership of the problem from the business cmt@
A huge lack of knowledge of their own systems and their third party contractors, who I’ve had to contact directly even though the contract is with SSE, not their contractor.
Related to a smart meter problem going back to 2021 and is still not fully resolved.
Chase, chase and chase again - don’t try to call though because they are always “Experiencing a higher than normal level of calls…” and if you get through, they are not able to answer but the person who deals with it “Will call you back.”
Don’t email either, because one in four emails will get a response.
It simply doesn’t matter: you are just one of many people who have problems with your smart meter, which results in estimated billing, which results in an overpayment by direct debit.
How do you know if your business bills are estimated? Do you know how to view your usage and whether that data is actual, manufactured or manipulated?
In any other business, this would be a scandal tantamount to fraud.

AVOID AT ALL COSTS! at one point we were over £12,000.00 in credit and for 6 months they refused to give us a refund, currently in same situation over £300.00 and asking me why i want my money back etc. Customer service non existent often rude put you on hold then hang up!
We did not choose to go with this company ours went under and we were placed with them cannot wait until we transfer from them as a small business they have caused us nothing but problems

We’ve used this company for years and they used to be so good. Unfortunately, it’s now at least half an hour wait on the phone before you can speak to anyone, then the number they’ve asked you to call in their letter can’t help you so you're passed onto another number with an automated voice. The website is very slow and painful, I realise things are very difficult at the moment for all business's, but I dread having to try and contact/deal with SSE. Sorry 😞

The sales team is completely unresponsive. I've been on hold for nearly two hours, enduring the same silly music with no one picking up my calls. I've also attempted to reach them via email, but received no response. To compound the issue, we're now out of contract and our tariff per kilowatt-hour is double the normal rate. This is entirely unacceptable for a small business like ours.

Broadband went down for hours now, no customer srrvice, nothing. Just wait for a miracle .... worst ive seen .. dont come near them

worst company ever! So disappointed!!! Avoid because you gonna be ripped off !!!

I've just had my gas disconnected as soon as it went to zero balance. No warning, no grace period, no emergency credit, nothing. This is not how to treat people.

Absolute shambles changed our account no without telling us, meter reading will not input in to their system, taken incorrect money out of account twice, awaiting refund, over 2 1/2 hrs on Phone trying to sort.
There excuse glitch on computer system, will be going to the energy regulator if not sorted in the next week.

Do not go near this company

Tried to call to explain an issue after speaking to a really lovely advisor last time. I then was met with a woman who did not listen to my complaint and told me off for not calling sooner when I’d already spoken to an advisor who I had explained that I had had difficulties creating an account with and he assured me that it wasn’t an issue. The woman was persistently aggressive and didn’t actually listen to what the issue I was calling about was and claimed I have a reading on a date that I had not contacted them in any way and I do not have an online account. Left the call in tears with no answers and having been told off and told I was responsible for the bill before I moved into the property because I didn’t call soon enough

cocked up my account from the time I had government support
£150 .oo stupid people
paid it twice back in December phoned to let them know that they made a mistake then they took it all back except for £68.00 when I called them to let them know what they had done I was told that I never had £68.00 remaining and the agent accused me of lying date approximate

SSE charged me for electricity for a property I never even moved in to! Took months to get the money credited (having paid it to avoid any credit score issues). Was finally credited what I was owed then a year later received updated estimated bill for extra £3!!!! Been on hold for 2 hours having been cut off once. I had got through after 40 minutes - explained my issue and was advised I’d be put directly through to senior advisor. Was in fact put back through to main menu - I was on hold for another 40 minutes before I had to go out. Was on my mobile so kept holding until lost phone signal. Have been on hold for another 30 mins so far. This company is useless and does everything possible to make it so you cannot talk to them and when you do the person you speak to cannot help you. I will keep going to resolve this issue but will never ever ever join SSE!!!!

Pathetic doesn't even cover it

How are these people still in business
You will never get through on the phone in less than 20 - 50 mins que - blaming the volume of calls ( joke)
you can write to them (I did twice) they don't reply
I opened a complaint on their complaints web - guess what, no response in 6 weeks

I am at a loss for words and to how bad this is - who has all day to try and contact SSE

Awful on every level -

The worst and most unpleasant customer service experience I have ever had: intimidating, demeaning and soul destroying. I have been left feeling harassed, bullied and gaslighted after being pursued incorrectly for payment of a bill that was not incurred by me, not once but twice. Dealt with it all a year ago via customer service, who confirmed no outstanding debt. Matter closed then, and received confirmation in writing of this from SSE. Suddenly it's not closed any more, and I am being told that it has been referred to debt collectors. Last year's correspondence is apparently of no relevance. I just don't have the energy or headspace to deal with this company any more. Life is actually hard enough already.

Yesterday evening received a bill from SSE/OVO claiming I owe £512.30 for usage between 15th March - 18th April 2023 - I'm 79, living alone in a one-bed flat in a so-called 'care' home!

Had to repeat my post code 4 times and even then they couldn't understand. During the call they cut me off. So I'm in the process of changing my supplier. Absolutely terrible service from sse.