Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have bought a ton of stuff from Soltech over several years as we have 4 16 camera systems and are constantly upgrading or moving things around.. Even though we are in Hawaii packages always arriv... Leggi di più

Valutata 1 stelle su 5

Incompetent! We had to send our security DVR in three separate times to get it repaired. Every time I would get it back it didn't work. The last time they returned it they didn't send back all my co... Leggi di più

Valutata 3 stelle su 5

The remote control wasn’t included in my package so I had to buy one. I know the company comes out way ahead when it is the responsibility of the customer to keep receipts but do you have ANY idea how... Leggi di più

Valutata 5 stelle su 5

I had a Samsung DVR that needed replaced. I called Soltech for advice and promptly ordered the recommended replacement model. Great Deal, Free two day shipping and I was up and running again.

Dettagli dell'azienda

  1. Grossista di elettrodomestici e apparecchiature elettriche
  2. Negozio di elettronica

Informazioni su Soltech Security

Informazioni fornite da varie fonti esterne

We've worked hard in becoming a trustworthy source for our customers for security solutions. By partnering with Samsung Techwin as authorized distributors as well as many other manufacturers, we’re proud to say that we bring quality to the table above all else.

We also test compatibility and use in-house so we pride ourselves in our knowledge of the products we send over to our customers.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

364 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

don't waste your time!

i bought a 4 camera samsung 8 channel system from them with multiple non-functioning components, the dvr does not work for more than 3 minutes and a camera does not function either. SO FAR, i would have to strongly urge you to avoid this company, i told them 4 days ago I was having problems and still no solution. i regret buying from them. poor product and so far subpar customer service with returns/refunds

15 novembre 2017
Non scritta su invito
Valutata 1 stelle su 5

Disappointed

After making this large purchase, I shared the experience with my Son who just purchased a home. He tried to purchase the same 8 camera system 1 week later but had to pay almost $70 more. Let’s hope the cameras work good or the whole system will Be going back.

11 novembre 2017
Non scritta su invito
Logo di Soltech Security

Risposta di Soltech Security

Dear Customer,

We're sorry to hear about the experience.
May we ask which system you son was trying to buy?
Also, if you can, please contact us at cs@soltechsecurity.com so we can assist you promptly.
Thank you.

Best Regards,
Soltech Security

Valutata 5 stelle su 5

The tech

The tech. I interfaced with was very informed, and solved my problem! He knew his stuff!!

17 settembre 2017
Non scritta su invito
Valutata 3 stelle su 5

Customer Good Will

I purchased an 8 channel DVR & 4 cameras. I called the company and asked for female to 8 male power splitter cable: STS-8DS1. All 8 channels would be in use since I already had 4 cameras installed. I was told that the item was available on the web site for $8.95. I thought maybe, just maybe the sales rep. would say 'sure we will send you one'. I am done with Soltech. Soltech would have been out $8.95 + shipping. It is called customer good will.

13 settembre 2017
Non scritta su invito
Logo di Soltech Security

Risposta di Soltech Security

Dear Customer,

We're sorry to hear about this experience and this was something we would have definitely provided.
If you can, please email us at cs@soltechsecurity.com so we can assist you promptly.
Thank you.

Best Regards,
Soltech Security

Valutata 3 stelle su 5

Different Billing and Mailing addresses confused their security department

Product was as advertised. Price was competitive.
Only problem was with shipping. When I gave them different addresses for billing and shipping it confused the "security department" and it took three different emails and a week to convince them I really did want it delivered to a different address than my billing address. Once we got through that issue delivery was prompt.

18 agosto 2017
Non scritta su invito
Logo di Soltech Security

Risposta di Soltech Security

Dear Customer,

We apologize for the inconvenience you may have experienced.
Due to high orders, we may come into difficulty changing addresses depending on when the order was placed and purchased.
However, if you need to change the address immediately, it is best to call one of our customer service representatives so they can assist you promptly.
We thank you for your time, and if you have any remaining questions or concerns, please feel free to message us again.
Thank you.

Best Regards,
Soltech Security

Valutata 5 stelle su 5

Received them by So far so good

Received them by UPS very quickly. We went with the Samsung eight cameras system. We're installing them today so I can't review how they work quite yet but I will come back on here and review the quality of them after we're done installing them.

UPDATE: The Samsung cameras are amazing day and night love them very happy we choose to go with them!!

5 agosto 2017
Non scritta su invito
Valutata 5 stelle su 5

Your agent was on point

Your agent was on point. Knowledgeable, courteous, personable and very patient. This was a breath of fresh air as some many in his position are void of the expertise and professionalism he displayed.

3 agosto 2017
Non scritta su invito

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