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Valutata 5 stelle su 5

I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... Leggi di più

Valutata 5 stelle su 5

I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... Leggi di più

Valutata 5 stelle su 5

Selten einen so tollen Kundenservice erlebt! Nach meiner ursprünglichen Bestellung bekam ich eine Email, dass die gewünschte Decke leider doch nicht in der bestellten Größe vorrätig sei und es wu... Leggi di più

Valutata 5 stelle su 5

I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was... Leggi di più

Dettagli dell'azienda

  1. Servizio di equitazione
  2. anche in
  3. Negozio di animali
  4. Selleria

Informazioni fornite da varie fonti esterne

Proud to be by By Royal Appointment to HRH The Queen.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

5K recensioni

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4,8

Tutte le recensioni

(4927)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Brought 2 identical items the same size…

Brought 2 identical items the same size within a couple of week of each other.
The first fit well however the second really rubbed my mares poor face. A sore bigger than the size of a £2 coin completely rubbed raw.
After a lengthy back and forth discussion jumping through hoop after hoop it was established that the second item was faulty and made wrong and not the size correctly.
At this point I was feeing extremely frustrated and they wanted me to launder and return the item In order to resell.
As of yet they won't send a replacement or refund me.
I have attached a photo to show the damage Caused

19 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Outdoor dog fleece lasted 3 hours on my…

Outdoor dog fleece lasted 3 hours on my Sprocker, very thin fleece ripped in 3 places. Company weren’t interested and said they’ve been selling for 30 years and never had this problem and if I wasn’t happy with quality I should have returned before using. Will stick with Equafleece and Aldi dog coats from now on.

25 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Not a summer hood at all

Not a summer hood at all. Far too hot

21 ottobre 2023
Logo di Snuggy Hoods Ltd

Risposta di Snuggy Hoods Ltd

So sorry to hear that this item wasn't suitable for you.

We would always recommend that you rea\ch out directly if you have any concerns or problems with a product.

If the item is unused (which I would assume it was given your comments here - as you would have probably checked the design and fabric before trying), I would definitely recommend it is returned for refund.

Our refund policy can be found on our website.

With kind regards

Snuggy Hoods

Valutata 5 stelle su 5

Big difference

Big difference with the company input. With a photo of past blankets, I was informed that the blanket was a tad long on her tail end. I let them know her chest and neck were larger (quarterhorse). So I ordered the larger neck, and shorter body. Worked perfectly.

17 agosto 2023
Valutata 5 stelle su 5

Repeat customer

Excellent product. Good communication (especially when Royal Mail messed up the tracking and delivery!).
Have bought items from this company previously, always been satisfied with quality and service.

17 settembre 2023
Valutata 5 stelle su 5

I bought this after my weanling hit a…

I bought a hood x 2, after my weanling hit a star picket and skinned his face to the bone.
This provided the perfect coverage to allow it to heal, where I couldn’t keep a bandage on. This is my 5th purchase from Snuggy Hoods, and my only recommendation is to buy the the zip! So much easier and safer with young horses!

17 settembre 2023
Valutata 3 stelle su 5

Ordered for post sarcoid surgery protection

Very helpful when I ordered , the delivery came later than I expected and there were no instructions with it . I still haven't used it , left a voice mail , had no reply . Could do with paper instructions and not on line or UTube . Looks a good piece of kit , my horse has a stomach wound post surgery , so I'll try and use the online info at some point I guess and fit it , paper instructions would be easier in the field where I have a poor signal . I also thought it was all stitched together but lots of separate bits . So I guess so far no real comment due to the above .

20 agosto 2023
Logo di Snuggy Hoods Ltd

Risposta di Snuggy Hoods Ltd

Hello Janice

Many thanks for taking the time to review your order placed August 21st.

Unfortunately we have received no correspondence from you. I have checked email and voice mail and also the social messenger areas. I am very sorry if your messages have been lost and would like to confirm our telephone number is 01225 783399 and email sales@snuggyhoods.com. I will also copy this message to the email you provided with your order.

Having checked, I can see that you have ordered the Bug Body and Sheath Cove. The attachments were ordered and should have been added to the blanket ready to use as per the photos on the website. Can you please check this and advise? There should be a long strip of velcro running from stifle to stifle PLUS 2 x strips either side the tail. As per the advice on the website, the fit must be tight tight tight.

You should have a Blanket with detachable hood PLUS the sheath cover. The body and neck should have been wrapped together with the sheath cover rolled separately and tied with the blue ribbon. There should also be a small cotton bag to keep everything in place when fitting.

As recommended when ordering, the fitting advice will show all aspects of the fit of all the items - https://snuggyhoods.com/pages/fitting-advice

I hope that this information helps and do ask that you try calling again or reply to this message if we can help further.

Looking forward to hear from you.

Best wishes
Becky

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