In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... Leggi di più
L'azienda ha risposto
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Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help &... Leggi di più
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Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. S... Leggi di più
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Excellent customer service by Maria. Query dealt with so promptly and efficiently. I absolutely love all their dresses & people always comment on the style. My only small issue would be the price o... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Informazioni di contatto
36 Golborne Road, W10 5PR, London, Regno Unito
- hello@sisterjane.com
- www.sisterjane.com
4,5
Eccellente
650 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Honestly 10/5 stars!
Honestly 10/5 stars!
I lost a heart -shaped button of my beloved first Sister Jane dress. I wrote the customer service. They helped immediately - the heart shaped buttons were no longer availabe, but they managed to get me a full set of buttons covered in the same material as the dress, so that I can replace all of them.
Thank you, Kris, for being such a kind and patient person at the customer service!
Made me love Sister Jane as a brand even more!
20 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Misch,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
My go-to brand
It all started a few years back when I purchased a long summery gingham dress via ASOS and since then, I have been quite a regular costumer (especially this past year, I have been buying directly from their website). The shipping is SUPER prompt, at least in my case being based in London. Same with returns when things do not fit, and their customer service looks after you very well.
1 agosto 2025
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Risposta di Sister Jane
Dear Fuensanta,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
$46 in return fees to send back one blouse! …
$46 in return fees to send back one blouse that weighs nothing??? Not worth the return fees. The clothing is meh and not worth purchasing if you have anything to return and I did— I found the items I ordered to use sub-par fabrics and styles are not as pictured. I learned the hard way. Hard Pass on this brand
29 luglio 2025
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Risposta di Sister Jane
Dear assistingg,
Thank you for your feedback, we truly appreciate you taking the time to share your experience.
We recently introduced the option of pre-paid return labels, with the hope of making the return process a little easier and cost effective, especially for our international customers. As our team kindly explained, the fees are determined by our courier partners and are based on factors such as location, weight, and dimensions. We try to work with our partners to keep these fees as low as possible.
While we are unable to offer a lower fee at present, our team also shared alternative shipping options, including quotes from Parcel Monkey, to help find a more cost-effective solution where possible.
As a small, independent brand, we're always listening and learning. We're working closely with our couriers to explore ways to improve and most importantly make the return journey more seamless and affordable in the future.
Kind regards,
SJ x
Sisterly Love!
I have shopped with Sister Jane several times now, great quality and gorgeous, whimsical vibes all round!
This is the first time I ran into an issue where I entered my delivery address incorrectly. I was concerned as the item had complementary next day delivery so once the order was placed I had limited time to try and rectify the error. I reached out to their customer experience team and the wonderful Mia was quick to respond and fix the typo for me. The delivery wasn’t delayed and it’s going to the correct address - thank you Mia and Team!
30 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear summer,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Risposta di Sister Jane
Dear Consumer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I was very well assisted and got an…
I was very well assisted and got an immediate response when I had a question about a missing size on the website. The customer claims service was incredibly responsive and handled everything perfectly.
29 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Serna,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Loved the dress I ordered and the…
Loved the dress I ordered and the sizing advice was spot on. The shipping was a little slow (not sister Jane’s fault) but the customer team dealt with it so well and so efficiently. Will order from here again.
23 luglio 2025
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Risposta di Sister Jane
Dear Elizabeth,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent customer service tracking…
Excellent customer service tracking down a missing order and helping me update the delivery address. Quickly got through to a real person who was so helpful and the clothes arrived promptly.
25 luglio 2025
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Risposta di Sister Jane
Dear customer,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The BEST customer service ever…
The BEST customer service I have ever experienced.
I emailed looking for missing button for a dress that I had. I received a response from a gorgeous girl called Mia, who did everything she could to help me.
Not only did they post me one button, but several buttons for the dress.
I was blown away!
Not only are their dresses amazing but their customer service is too!
1 luglio 2025
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Risposta di Sister Jane
Dear Emma,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Dream Dress
I bought a fabulous dress, which I always have so many compliments about whenever I wear it, but also had some items to return. My refund was processed really quickly but there was an issue with one item. The team were in regular contact and were really kind and the issue was eventually resolved. I loved how much care they took for customers and for the clothes. Thank you SJ x
20 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Lucy,
Thank you for the lovely review!
We truly value your feedback as it helps us keep improving. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great Customer Service
I made a query & got a very fast response - sadly the item I enquired about was the wrong colour.
17 luglio 2025
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Risposta di Sister Jane
Dear Mrs. Sharon,
Thank you for the sweet review!
We really value your feedback as it helps us keep improving. We're always here to provide the best shopping experience to our amazing community, and we hope you find your next fave SJ style in the perfect colour soon!
Kind regards,
SJ x
High quality clothes and friendly staff
Gorgeous clothes and high quality dresses, although last one didn’t suit me and had to return it. Very helpful and friendly staff, always providing swift responses in a timely manner.
17 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Teresa,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really helpful customer service
Really helpful customer service! Thanks Mia!
16 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Alice,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I have had an excellent customer…
I have had an excellent customer experience with Sister Jane - Kris has been fabulous. So attentive and incredibly helpful. Easily the best customer experience I have had in ages!
10 luglio 2025
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Risposta di Sister Jane
Dear BP,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I fell in love with a Sister Jane dress…
I fell in love with a Sister Jane dress I tried on in John Lewis but they didn’t have it in my size. I searched EVERYWHERE for this dress and couldn’t find it so reached out to the customer team and within 12 hours they found me the dress in my size! 10/10 service and I can’t wait to wear my new dress to a family wedding this summer!
15 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear sophie,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick delivery and great customer…
Quick delivery and great customer service from the lovely Maria when I sadly had to return the dress. Absolutely hassle free returns process as well! 10/10recommend x
11 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear AH,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I order a dress for…
I ordered a dress for £89.99. The dress arrived like a crumpled rag, I tried it on but with no zip opening it was literally a small hole in a heap of fabric that you could not even get a sense of where your head was! Needless to say I got a little make-up on the inside of the dress around the opening which I duly got out as it was mineral powder. As it was so poorly fitting I had to return it at my expense (note these are not paid for returns to Sister Jane) without any printable address included or barcodes it’s a right fafe. Sister Jane emailed to say there was make-up, I responded saying if they would be happy to try and remove it that would be great as it was a service they offered. They then said they tried, couldn’t and so I needed to pay another £5.99 for the dress to be posted back to me. All in all, I take full responsibility for the tiny bit of make-up but the dress was poorly designed in the first place and for £89.99 it wasn’t a cheap dress so needed a zip or buttons to allow for your head to go through when there’s that much fabric! To make matters hilarious, the dress was posted back today, clean as a whistle, no make up marks but still creased. Ironically they would be better saying no returns as that’s obviously the case!
Poor experience overall sadly and hoping this review makes someone think twice before buying! If you happy with no returns buy away.
10 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Amanda,
Thank you for taking the time to share your feedback as it’s incredibly valuable in helping us improve our processes.
We’re sorry to hear you were not pleased with the way item arrived. All our styles are sent in their brand new packaging, which may sometimes cause slight creasing due to the nature of the fabric and folding for transit. Rest assured this does not affect the final look of the garment.
As part of our returns policy, we kindly state that items must be returned in their original condition. Upon inspecting your return, we noted makeup marks around the collar area. In line with our process, we reached out to request your authorisation to attempt cleaning in the hope of removing the marks and allowing a refund to be issued.
Unfortunately, it was not possible to remove the stains, so we were unable to process the refund and offered to return the item to you by post or via free collection from our showroom. We also kindly shared images of the cleaned area with you to reassure you that the attempt was made and to help identify the location of the marks upon receipt.
Please rest assured that our goal is always to create a smooth and fair experience for our amazing community, while treating every customer equally within our policies and procedures.
Kind regards,
SJ x
great customer care!
I travel a lot and placed my order while staying in one of the countries. Unfortunately, due to the bureaucratic system there, receiving the delivery turned out to be unexpectedly difficult. I had to leave the country without being able to get my package.
I would like to give special thanks to customer service representative Mia. Thanks to her professionalism and attentive support, the package was successfully returned and redirected to another country. It was eventually delivered safely, and I was very happy with the service.
Thank you for the excellent assistance and great customer care!
7 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear A.B,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Thank you to Kris
Thank you to Kris at the customer service
Team sister Jane for all the help provided over tha last few days I cannot say thank you enough. After I messed up my order several times (sooo embarrassing!) Kris got it all sorted EXCELLENT customer service sister Jane xx
9 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear lisa,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
À l’écoute et rapide
Très bien à l’écoute et service client rapide
8 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Charline,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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