In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Sister Jane has beautiful dresses and excellent customer service. I live in Canada so I had to pay extra duties and taxes but the dress I bought for my daughter was exactly what she wanted and perfect... Leggi di più
L'azienda ha risposto
Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help &... Leggi di più
L'azienda ha risposto
Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. S... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Informazioni di contatto
36 Golborne Road, W10 5PR, London, Regno Unito
- hello@sisterjane.com
- www.sisterjane.com
4,5
Eccellente
647 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
À l’écoute et rapide
Très bien à l’écoute et service client rapide
8 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Charline,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer service
There was a problem with my shipping adress and Maria found a solution. Very pleased with the reactivity and her kindness through our mail exchanges.
7 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Aurore,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Why are your dresses all soooo short!
Why are your dresses all soooo short!! 😭 I’m not a fan of a dress just skimming my bum. My knickers are longer haha. I’m only 5ft4 too. Pleeeease make them more wearable. I’ve had to send every dress back 😪 the quality isn’t really a reflection of the price either. Some items feel cheap. Cute and unique pieces though. Mostly purchased through ASOS. No hate xx
1 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Melanie,
Thank you so much for your feedback. We really appreciate you taking the time to share your thoughts. We're sorry to hear the dresses didn’t meet your expectations in terms of length.
We aim to provide as much detail as possible on each product page, the exact length of each dress in our details&fit section. This can help you find the best fit for your height and preferences. Our size guide generally follows standard industry measurements, but we understand that comfort and coverage can vary by personal style.
If you're ever unsure, our team is always available to provide tailored advice before you make a purchase, so you have all the information you need to find the perfect fit.
Kind regards,
SJ x
Great customer service
One of my items was out of stock, and their customer service rep, Mia, was amazing. She managed to have the package sent promptly after a new size was found ready for a weekend wedding and even checked in the next day to make sure I had received the parcel. It's rare to find attentive and responsive customer service these days, and it's much appreciated!
4 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear SB,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer service
Customer service is very efficient, understanding and friendly. It was a pleasure talking with Kris.
2 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Kheira,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
THE BEST ALL ROUND!!!
THE BEST QUALITY CLOTHES, AND THE BEST SERVICE!! Truly appreciate them and love what they do.
Thank you SISTER JANE x
30 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Matthew,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
This company produces stylish dresses…
This company produces stylish dresses which are also well made and easy to wear. It also provides excel after sales service as it did for me when I needed to clarify cleaning instructions for a dress recently purchased. A big thanks to Kris who ensured that all necessary assistance was given.
2 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear N Hood,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Swift response to my query which was…
Swift response to my query which was answered fully
1 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear TQ,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer Service Support
I have many Sister Jane dresses and they are all great quality and unique design. I recently made a mistake while ordering and ordered the incorrect size (XS instead of XL). I messaged their customer service and they responded in less than 24 hours and updated my order before shipment. Kris from their team was responsive and so pleasant to deal with!
2 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Aoife Mc Hugh,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement and we're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
Mia was brilliant, great customer service all the way throughout.
1 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Henry,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer Service
I had to reach the costumer service because of a shipping inquiry and they were amazing, replying and solving everything promptly. I've been shopping at Sister Jane for years and can only say good things about the brand.
1 luglio 2025
Non scritta su invito
Risposta di Sister Jane
Dear Catarina,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Risposta di Sister Jane
Dear Sam,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Good quality
The dress was packed well and delivered in excellent time. Sadly it didn’t suit me and had to return it. I made an enquiry to customer services regarding returning the package and their response was swift and very helpful. I would recommend this company.
25 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Carol,
Thank you for the sweet review!
We truly value your feedback as it helps us continuously improve. Our goal is to always provide the best shopping experience for our amazing community and we're also happy to offer personalised advice before you order, to help you find your next favourite style!
Kind regards,
SJ x
Very fast reply after a return
Very fast reply after a return, I emailed to ask if it was received and then everything went smooth, quick processing. Keep in mind that when you return you have to pay it yourself.
25 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Ld,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We’re always here to provide the best shopping experience to our amazing community and we're actively working on improving our return process for our international customers to make your journey as smooth as possible.
Kind regards,
SJ x
Fantastic customer care
Fantastic customer care. Needed to cancel my order and it was sorted without any fuss and with kindness.
23 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Alison,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent customer service and beautiful dresses
I had a very positive experience with Sister Jane’s customer service. I communicated with Kris and Maria, who were both prompt, polite, and professional. I truly appreciated the effort they put into resolving everything fairly. I’ve just ordered another beautiful dress and look forward to shopping with them again. Highly recommended!
20 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Natasa,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane team going the extra mile 🫶🏻
The team at Sister Jane went the extra mile for me to do their best in getting dresses only released in the Weds delivered to me in Southampton but the next day. And their hard work paid off, they have just arrived. The dresses are beyond gorgeous and I can't wait to try them on. Thank you again, Tabitga
18 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Tabitha,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fast Service Customer Given
Left a query to ask when a size dress would be back in & I got a response straight away from Maria?
16 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Trena,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The second time I’ve reached out to…
The second time I’ve reached out to customer service for help with sizing making before making an online purchase and once again they’re more than exceeded my expectations. Thank you especially to Kris for being so kind and helpful!
18 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Faith,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Had a small issue with not checking my…
Had a small issue with not checking my address before going through with my order but the costumer service replied very quickly and were very helpful !
13 giugno 2025
Non scritta su invito
Risposta di Sister Jane
Dear Mia,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.