sinks-taps.com Recensioni 406

Taps arrived and fitted look great, had questions about care and got a reply within the hour, great service

Ordered a sink and tap from this company on 24th August 2020 for my 86 year old mothers kitchen refurbishment. Items were delivered to my mother’s house. The courier carried them into my mum’s house as she is frail and the items remained untouched
there until 24th September 2020.

My wife is in the government shielding group so we were not able to take delivery or check whether items were ok

The kitchen fitter rang me that morning to say that when he removed part of the packaging he found that the composite sink was split in half.

I straight away contacted sink-taps.com and was met with the reply that I should have checked the item within three days and no replacement or refund would be forthcoming as I probably damaged the sink myself. I was emailed by a customer service member who basically told me to take or leave it.

Without doubt this is the worst customer service I have ever experienced.
We are £140 out of pocket I have had to order another sink for a little more money from a reputable company.

PLEASE AVOID

Excellent customer service and products - I bought a tap 4 years ago which developed a problem, emailed sinks-taps and had a reply within minutes signposting me to the manufacturer with the product code and phone number to call and i should have a couple of valves in 7 days time!! Happy customer :-)

Queried stock level and got a response within minutes. Couldn’t fault this support so placed order as was the best price I’d seen.

Prompt reply. Thank you.

Prompt, effective customer support, even years after purchasing the product.

Just needed some clarification on a mixer tap as the manufacturers fitting instructions were missing, Richard responded within the hour on a Sunday !

ABSOLUTE NIGHTMARE - BEWARE!!!

They have delivered a broken/damaged sink twice (even the replacement sink was damaged). No one is offering a refund or solution, not answering the phone or replying to e-mails anymore, no reaction or help, absolute disgrace! They also want a "consignment charge of £78.00 plus VAT" for a pallet company which delivered their broken products, very dodgy indeed. Is this even legal?!

Now I have two damaged sinks at home and can't go on with my kitchen refurbishment. Seems they are trying to sell their faulty stock of kitchen sinks.

Stay away from this company!

ABSOLUTE NIGHTMARE - BEWARE!!!

Throughly impressed with this company.
Good communication throughout order/delivery process, they're really easy to contact.
The item we ordered had a significant wait time, which we were prepared for (made to order item) and it arrived earlier than expected.
The taps we purchased were also at the lowest price on sink-taps than anywhere else we had looked online.
Will definitely use sink-taps again!

Easy to use website. Delivery prompt with good information beforehand. Alas, item was faulty and after my email notifying them a replacement arrived before breakfast the following day. What fantastic customer service. Will defiantly use again and recommend.

Looks stylish. Solid material.
Great service. Sink arrived in tip top condition and was the only item in the van! We have ordered 3 sinks from somewhere else first and all come broken!

Top quality kitchen tap at a great price

Bought a ceramic kitchen sink and tap. Both delivered promptly, extremely well packaged and in perfect condition. The delivery driver was helpful and ensured I had sufficient time to inspect the goods before leaving.
Very pleased with both items, delivery experience very good and communication around delivery was timely and helpful. Recommended

Three week delay on sink. No reply to email asking what's happening with order. After some nudging, communication improved and happy when sink finally arrived.

Avoid at all costs.

Terrible customer service, interested in taking your money and then do not respond to emails and insult customers. Would suggest they are avoided at all costs.

Similar experience to other users where item developed a fault and was merely passed to the manufacturer without my knowledge.

No contact from them despite actions in the background. You have to chase for an update and deal with unbelievable rude staff.

When I complained about the quality of the product I was told to buy something else.

When I complained about their staff they seemed to focus on anything but my complaint and were just insulting.

I ordered an Adobe Taura tap which was delivered in 2 days and was really well wrapped & in excellent condition. My plumber did have a problem with water leakage from the swivel spout to the body of the tap on fitting it. I emailed the supplier and Richard answered my queries very quickly. They have asked Adobe to supply & send me the necessary fittings - some rubber o-rings. Well satisfied with outcome and speed of problem sorting.

In the past few months I have ordered a Bluci Rubus circular stainless steel sink/draining board and a "matching" wood chopping-board which is designed for use with this unit.

They are both attractive and functional, well-designed products.

Excellent pre-purchase advice, even during the lockdown - my emailed query was answered within a couple of hours.

The items were dispatched swiftly, well-packed, so they arrived in perfect condition.

Customer service and response times are second to none, thank you

I ordered 3 in 1,water filter replacements for my pronteau tap -
The wrong ones have arrived But actually it was my mistake and I have a 4 in 1
Complicated piece of equipment..!
Sinks-taps.com are sending the correct 1 , with no problems And prompt service

Caroline Hubbard

I understand the issues with Covid and staffing as i work for the NHS, but i have emailed numerous times but i have had no response at all.
My tap in under guarantee and is leaking. The plumber I called could not fix as a sealed unit on the tap, so I tried to contact Sinks-Taps. No phone line but was told to email. I did this on 14th And 16th of May but still have no response. I explained that I have a leak under my sink and it needs to be fixed urgently. Still waiting ......