sinks-taps.com Recensioni 406

very good customer service and after sales backup.
Had an issue with a hot water ceramic cartridge....thats life,things happen, but this was dealt with very quickly and a replacement sent. Would shop with sinks-taps.com again

Had a virtual chat with John. The chat function works well - tells you where you are in the queue and my issue was resolved - I wanted to update my delivery date.
No issues at all and super quick.

Was send a missing part 6 months after the original order with no fuss. Thank you.

The technical advice and support i got from Richard on a Abode switch unit I brought was really helpful he even sent me a revised drawing to give to my plumber couldn’t ask for any more. 10/10.

Swift response by Richard and effective delivery of replacement part within a day of receiving my email.
Brilliant response

Really helpful customer services (Richard). Knowledgable about products and gave helpful friendly advice to make sure I got the correct products.

We ordered a Franke tap over 2 years ago and unfortunately the tap had a problem. We could not find the order details, but within 5 mins of being on live chat sinks-taps had resent the confirmation email and given me Franke's contact details so we can arrange a replacement.

Very efficient. I would recommend

Replacement parts sent out free of charge when I lost the piece. Excellent service, thank you very much.

I was looking for a very specific size and style of kitchen tap, and Richard's quick grasp of my brief and encyclopaedic product knowledge of the range you stock helped me narrow the field, as well as confirming my hunch that the intersecting set of all the parameters I wanted to meet was vanishingly small(!). I was disappointed not to be able to buy from your company in the end, as you did not stock the winning tap contender, but I also had prompt and flexible service from Lucy and Richard in arranging a return. I will be recommending sinks-taps.com to anyone of my friends who may also be redoing their kitchen

Feel safe to deal with this company. No quibbles.
Immediate response to my email regarding cancellation of part of order and the unwanted item was removed from delivery.

very helpful dealing with my request

Ordered a sink, delivery was quick but I didn't realise that you have 24 hours to check item was delivered on a pallet, once it was checked it was totally smashed in pieces, poor customer service as they basically said its tough its your fault for not checking within 24 hours. our client really liked that sink and we ended up ordering another one was delivered quickly again and I made the delivery driver wait whilst I opened the package couldn't believe my eyes it was smashed in pieces again and I refused delivery, sent photos of the sink and they sent out a replacement which was delivered in one piece this time and basically blamed the pallet company, I dont agree with that it was badly packaged there end, I am taking this further after seeking advice from citizens/consumer advice.

Not happy with your reply your customer service is reallypoor, the delivery driver of the first broken sink parked outside my house and he put the sink on a trolley and dragged it up my drive way the sink was obviously already broken your end as the second sink was delivered in pieces and this time the delivery driver parked on my drive way.

The information I needed was supplied and was supplied quickly. Thank you.

My Perrin and Rowe tap arrived as advised. Now fitted and extremely pleased. Very good service from this company.

Amazing service by Richard who helped us immensely when our kitchen provider let us down with the sink - we needed the sink asap as the worktops are being templated today - ordered at 14.20 yesterday (18/10) received 10.15 today (19/10) thanks so much our kitchen installation is back on track and the sink is perfect and if excellent quality

Ordered a sink that proved too large.
Spoke to Richard who was exceptionally helpful at working through what we needed, how to return the original order as well as arranged for the new, smaller sink to be delivered super quickly.
Overall an excellent experience- thanks so much.

Amazing customer service from Richard. So speedy, polite and friendly. Really looking forward to receiving my taps and best of all, they are in stock. Woo-hoo! Couldn't recommend this company more. Great price, too. Cheaper than anywhere else. One v. happy customer

Great customer service which is easily accessed via the live chat. I was looking to buy a sink and tap and had a competitive quote from another company but was concerned that the delivery period was up to 7 days which was potentially going to hold up our build. John at sinks-taps.com was able to get within £10 of the quoted price and Richard then upgraded the delivery free of charge so the items should arrive with 48 hours. Many thanks!

Excellent! I would highly recommend sinks-taps.com! We received expert advise on everything that we required for a full bathroom suite & at a fantastic price. It arrived the next day within the time slot we chose. Everything well packaged & no damages. Then even when we needed to return a product & get a replacement (our fault) it arrived the next morning trouble free !

Bought an Abode granite sink and an Abode tap. Both arrived undamaged on a pallet. There was a big sign that said the driver should wait while I inspected the goods but, in the short time it took to read the sign and access the contents, the driver and her lorry were gone. I attempted a couple of times to call the number on the big sign, but there was never any reply. So, ordering was easy, goods were great and prices excellent, but the delivery process was slightly comical and I'm left with a pallet to dispose of.