Very good from the first interaction to the last . My best experience yet buying a vehicle I would definitely recommend. Also the young man that delt with me through our was very good
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... Leggi di più
L'azienda ha risposto
Charles was knowledgeable, friendly and very clear going through the finance options, When I picked up my car, her went through everything and set up the Škoda app for me. I left the garage feeling v... Leggi di più
L'azienda ha risposto
As per usual, Mr Martin Brown performed first class service in completing an excellent handover, of my nearly new Skoda Enyaq. He completed a GAP and AutoProtect policies, and cancelled the current... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Sinclair Group - Sinclair Skoda Swansea
Scritti dall'azienda
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informazioni di contatto
Gorseinon Road, SA4, Penllergaer, Wales, Regno Unito
- 01792 621710
4,8
Eccellente
243 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 71% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Salesman great, vehicle presentation not so good
Gerwyn the salesman was very knowledgeable, helpful and took his time when dealing with us, he made the whole purchase process very easy. The reason I have marked the process down a star is when we collected our new vehicle it could have been presented better, under the bonnet and around the bottom of the windscreen was dirty and the tyres were not very clean which was a shame.
2 luglio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Colin,
Thank you for your 4-star review and feedback regarding your recent purchase at Sinclair Škoda Swansea.
Firstly, we are pleased to read that Gerwyn provided you with a knowledgeable and helpful experience. We'll be sure to pass on your kind words to him which we know he will appreciate.
That being said, we are sorry to learn that the vehicle presentation on collection day didn't meet our usual high standards. Your comments are valued and have been shared with the relevant team to ensure improvements are made going forward. We want every part of the purchase experience to be a positive one and do appreciate you bringing this to our attention.
Thank you again for sharing your review. We hope you enjoy every moment in your new Škoda!
Kind regards,
Sinclair Group
Ryan was superb in fairness
Ryan was superb in fairness, kept me updated all the way through. Superb service as always.
4 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Andrew
Thank you for your 5-star review and wonderful comments regarding your recent purchase here at Sinclair Škoda Swansea.
We're delighted to read how Ryan provided an informative and overall superb customer service to you throughout the order process.
We wish you many happy years in your new Škoda car and look forward to welcoming you back to our Swansea dealership again in the future!
Kind regards,
Sinclair Group
Adam Evans at Sinclair Skoda Swansea…
Adam Evans at Sinclair Skoda Swansea was excellent. Most critically he LISTENED and made sure he fully understood what I wanted. I was really impressed and it made buying a car a pleasure.
22 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Mike,
Thank you for your 5-star review and wonderful comments regarding your recent purchase at Sinclair Škoda Swansea!
We're delighted to read how Adam made such a great impression throughout your car search and order, that he provided an excellent service to you and made sure to listen to your car requirements to help you find your perfect Škoda car. We'll be sure to pass on your kind words so Adam can be recognised for his great work!
Thank you again for your review. If Adam or the wider team can assist with anything throughout your Škoda ownership, please do reach out - we'd be delighted to help and welcome you back to the Škoda Swansea dealership again in the future.
Kind regards,
Sinclair Group
Went the extra mile to get me the…
Went the extra mile to get me the vehicle I wanted in super quick time
21 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Christopher,
Thank you for your 5-star review and feedback regarding your recent order at Sinclair Škoda Swansea!
We're so pleased to read how the team went over and above to ensure they could quickly and efficiently secure your perfect Škoda.
We wish you many happy years in your new car and look forward to welcoming you back to our Škoda Swansea dealership again in the future!
Kind regards,
Sinclair Group
I had excellent service at Sinclair…
I had excellent service at Sinclair Skoda , with the salesman being friendly and knowledgeable about the vehicle I purchased .
18 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Matt,
Thank you for your 5-star review and kind words regarding your recent purchase at Sinclair Škoda Swansea.
We're so pleased to read you enjoyed excellent customer service from our team, particularly that their friendly approach and expert knowledge made a difference in helping you select the perfect Škoda for you!
We wish you many happy years in your new car. Please do keep in touch with the team who will be happy to assist further should you have any questions throughout your ownership. We look forward to welcoming you back to Sinclair Škoda Swansea again in the future!
Kind regards,
Sinclair Group
Charles Phillips was so helpfully in…
Charles Phillips was so helpfully in the purchase of our car
15 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Paul,
Thank you so much for your 5-star review and kind words regarding your recent purchase at Sinclair Škoda Swansea.
We're delighted to read how Charles provided you with a helpful service to ensure you picked the perfect Škoda for you.
We wish you many happy years in your new Škoda car. Should you require any assistance throughout your ownership, please do keep in touch with Charles and the wider team who will be pleased to assist.
Kind regards,
Sinclair Group
Stress free car buying process
We saw online the car we were looking for which was the original reason for going to Sinclair Swansea. Once there we weren't put under any sales pressure and given the time to discuss, Rob was on hand for any questions and was extremely helpful when showing us the car and discussed the options. After test driving the car Rob clearly explained the purchase process and arranged a timescale which suited us.
When picking up our car, Rob again explained the features of the car, ensuring we knew where everything was and even took the time to sync our phones to the car . To summarise, would definitely recommend Sinclair Skoda Swansea, very helpful staff and overall experience.
9 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Matthew,
Thank you for your 5-star review and wonderful feedback regarding your recent purchase at Sinclair Škoda Swansea!
We're delighted to read that your experience at Sinclair Škoda was a positive one from start to finish. Rob will be especially pleased to know that his helpful, no-pressure approach made such a great impression.
We truly appreciate your recommendation and wish you many happy years in your new Škoda.
Kind regards,
Sinclair Group
Martin was very helpful and made the…
Martin was very helpful and made the process very easy. A great asset to the group.
12 giugno 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Mr Rees,
Thank you for your 5-star review and great feedback regarding your recent visit to Sinclair Škoda.
We're so pleased to read that Martin made the purchase process easy for you, he truly is a valued member of our team. We'll be sure to pass on your kind words to him which we know he will be delighted to hear.
If Martin or the wider team can assist with anything throughout your Škoda ownership, please do not hesitate to get in touch. Thank you again for your review!
Kind regards,
Sinclair Group
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Raymond,
Thank you for your 5-star review and wonderful comments following your recent visit to Sinclair Škoda in Swansea.
Across Sinclair Group we're proud to be recognised for treating our customers with respect, and we're delighted to read how the team at Sinclair Škoda provided you with the highest standards of customer care.
Thank you again for taking the time to leave your review. Should our team be able to assist with anything throughout your Škoda ownership, please do get in touch and we will be delighted to help. We look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
No hard sell - just all the help you need to get what you want.
In the days of YouTube videos forensically examining and ciriticising the sometimes dubious behaviour of car salespeople, it's refreshing to buy a car where everything is geared towards the customer. I have dealt with Adam on three separate occasions and have always been impressed by his readiness to help and to 'go the extra mile'. Unfortunately, he was away on the day of the handover, but Joe filled in admirably - including doing all the technical stuff to get my phone and car to talk to each other (I'm not sure whether I'd have got past 1st base...). I'll be back again in a few years!
29 maggio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Ryan,
Thank you for your 5-star review and such wonderful comments regarding your recent purchase here at Sinclair Škoda.
We're delighted to read about your experience with us, especially that both Adam and Joe stood out in such a positive way whilst looking after your Škoda order. We'll be sure to pass on this feedback so they can be recognised for providing such high standards of customer service and care.
We’ll be here when you're ready for your next car and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Great service supported by a quality…
Great service supported by a quality product which is very much value for money.
25 maggio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Jim,
Thank you for your 5-star review following your recent purchase here at Sinclair Škoda Swansea.
We're thrilled to read that you found our team's service to be great, and also our Škoda range of cars to be of high-quality and value for money too.
Thank you very much for your review. We look forward to welcoming you back to Sinclair Škoda again in the future.
Kind regards,
Sinclair Group
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Graham,
Thank you for your 5-star review and great feedback following your recent visit to Sinclair Škoda in Swansea.
We're delighted to read how you enjoyed a welcoming atmosphere and that you appreciated our team's relaxed yet attentive sales approach.
We wish you many happy years in your new Škoda car, and look forward to welcoming you back to our dealership again in the future.
Kind regards,
Sinclair Group
Car not ready when due to collect
Car not ready when due to collect. Time was arranged with garage but on arrival I was told the car needed to go in for an MOT. This wouldn’t have been to bad if told before hand but I had to take half a days leave to collect the car because I was informed that I was not allowed to pick up a car on the weekend. Car was then not prepared to a good standard and had to go back into the garage after the MOT to address scratches that I had picked up on the test drive and told that they would be addressed. Having planned to pick up the car I thought I would have enough time to have a decent hand over. Unfortunately this was then rushed because I needed to get home for another appointment. Overall I was very disappointed with the level of care from a main dealer.
21 maggio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Gavin,
Thank you for sharing your feedback following your recent purchase with our Sinclair Škoda dealership in Swansea.
We’re very sorry to read about the inconvenience caused and completely understand the frustration you would have felt throughout the process of collecting your car. This is absolutely not the level of service we aim to provide.
Your feedback has been passed on to the relevant team and has highlighted several areas we will investigate for improvement.
We regret that this was your experience with us at Sinclair Škoda but do appreciate you sharing this review.
Kind regards,
Sinclair Group
Joe in the Swansea branch was very…
Joe in the Swansea branch was very friendly and informative. Made the purchase a smooth process and I'm very pleased with the car.
17 maggio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Christopher,
Thank you for your 5-star review regarding your recent purchase at Sinclair Škoda!
We're thrilled to hear that Joe in the Swansea team provided you with a friendly and informative customer experience, and that you found the overall purchase process to be a smooth one. We're even more delighted to hear how pleased you are with your new Škoda car!
We hope you enjoy every mile in your new Škoda and look forward to welcoming you back to Sinclair Škoda again in the future. If Joe and the wider team can assist with anything throughout your ownership, please do get in touch and the team will be happy to help.
Kind regards,
Sinclair Group
The sales person was very helpful
The sales person was very helpful, knowledgeable and enthusiastic about the product. He made the handover a simple and smooth process. I am, however, a little disappointed in the car I purchased.
15 maggio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello AW,
Thank you for your 4-star review regarding your recent purchase at Sinclair Škoda in Swansea.
We're really pleased to hear that you found our sales person to be helpful, knowledgeable and enthusiastic about the Škoda range, and that the handover process went smoothly.
That being said, we're disappointed to learn that you are a little dissatisfied with the car itself.
We would like the opportunity to learn more about your concerns and if there is anything we can do to improve your experience of your Škoda ownership so far.
Please don't hesitate to reach out to the Sinclair Škoda team who will be happy to help.
Kind regards,
Sinclair Group
Fantastic customer service
Compared to other car dealerships this was above and beyond much better in terms of communication, acceptable fees and ease to deal with. Not only that, the people knew what they were talking about, which is more than can be said for other dealerships I dealt with during my search for a car.
2 maggio 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Nick,
Thank you for your 5-star score and review following your recent purchase with us here at Sinclair Škoda in Swansea.
We're delighted to read that your experience with us stood out when compared to other dealerships you've dealt with, especially for our teams great communication, fair pricing and overall ease of the order process. It’s also great to know our team’s knowledge made a difference in helping you select the perfect Škoda to suit your requirements.
Thank you again for sharing your experience, we do appreciate your kind words! We hope you enjoy every moment in your new Škoda car and look forward to welcoming you back to our Swansea dealership again in the future.
Kind regards,
Sinclair Group
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Mark,
Thank you so much for your 5-star review and kind words! We're thrilled to hear you had a great experience with our team at Sinclair Škoda and it means a lot that you’d consider buying another car from us. We’d be more than happy to help you again in the future and look forward to welcoming you back to our Swansea showroom when the time comes to upgrade!
We wish you many happy years in your new Škoda, and thank you again for your review.
Kind regards,
Sinclair Group
Honest & Genuine
Unfortunately I received my vehicle with a few unexpected issues. Not what you want but, what do you want and hope for in these rare occasions?
Acknowledgement and solutions ✅
Follow up resolution has been honest and heart felt, makes all the difference!
Expectations lived up to.
Thank you Natasha & Adam
Roy
Ref Skoda reply:
Thank you, situation being resolved
17 aprile 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hi Roy,
Thank you for taking the time to share your experience regarding your recent purchase from Sinclair Škoda. We appreciate your comments that our team’s communication and coordination leading up to delivery was good, but also understand that your new Škoda’s condition upon arrival has understandably overshadowed that. This is not the level of service or trust we aim to provide, especially when you are relying on us remotely.
Please know that we take your feedback seriously and would like the opportunity to put things right. Adam, our Sales Executive who handled your order, will be reaching out directly to discuss next steps and how we hope to be able to restore your confidence in us.
Thank you again for your feedback, we appreciate you sharing your experience.
Sinclair Group
excellent customer service gave good…
excellent customer service gave good instructions on how to use the car
16 aprile 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Michelle,
Thank you for your 5-star review regarding your recent visit to Sinclair Škoda in Swansea.
We're so glad to hear you enjoyed a great experience with our team and found the instructions shared at handover were helpful.
Many thanks for taking the time to share your experience, we appreciate it and look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
First Class Customer experience
The vehicle in question was priced very competitively and was exactly what I was looking for.
The salesman I spoke to over the phone was Martin Brown, he was very honest and informed me that the only stipulation was that the vehicle had to be registered in March.
I was happy with this and I was happy with the part ex figure offered.
I explained that I would be travelling from Portsmouth, Mr Brown very kindly and unexpectedly offered to accommodate myself and girlfriend at a nearby Hotel at no cost to myself.
I have never been offered a service from a dealership like this before.
The handover was a smooth and pleasant experience, this has not always been the case from past experiences. Mr Brown was very friendly and I found the whole experience a pleasure.
4 aprile 2025
Risposta di Sinclair Group - Sinclair Skoda Swansea
Hello Robert,
Thank you so much for your 5-star scoring and wonderful review regarding your recent visit to Sinclair Škoda!
We're delighted to read about how Martin was able to make your car purchase experience such a positive one, particularly by going the extra mile to organise the hotel accommodation for yourself and your girlfriend. We're proud to offer a level of service that stands out, and it's great to read that from first enquiry through to the handover of your new car, your experience was smooth and enjoyable throughout.
We wish you many happy miles ahead in your new Škoda and thank you for choosing us!
Kind regards,
Sinclair Group
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.