We had a really good experience when ordering a new style Cupra Born. Martin Jones was friendly and helpful and clear about the expected delivery time. He made part ex straightforward and we were plea... Leggi di più
Sede
Cambia sede1 Gorseinon Rd, SA4 9GW Swansea, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Friendly and efficient service .. Martin was knowledgeable about the vehicle I was interested in and assisted me with a fair part ex settlement for my current vehicle so enabling me to purchase a new... Leggi di più
L'azienda ha risposto
We visited the Gorseinon showroom in January 2026 to order a new Cupra Formentor. We had a long session with the salesman who went through detailed information about the car and answered all our quer... Leggi di più
L'azienda ha risposto
Cupra cars are high quality with lots of technology, cupra Swansea staff are pleasant and friendly, easy to arrange a test drive, buying the car was easy enough not stressful with options discussed... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Sinclair Group - Sinclair Cupra Swansea
Scritti dall'azienda
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informazioni di contatto
1 Gorseinon Rd, SA4 9GW, Swansea, Regno Unito
4,5
Eccellente
55 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 71% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello David,
Thank you for this 5-star score and comments regarding your recent visit to Sinclair CUPRA in Swansea.
We're so pleased to read how you found our team to offer a friendly and efficient service to you throughout your car search, making your overall experience a pressure-free and enjoyable one.
We wish you many happy years in your new CUPRA car and look forward to welcoming you back to our dealership again in the future!
Thank you again for sharing your review - we do appreciate it!
Kind regards,
Sinclair Group
Great customer service at Sinclair Cupra
Great customer service in the sales department. Terri the salesperson understood our requirements and was able to match our budget. She thoroughly explained the ordering process, and kept us informed throughout the whole process until handover day. She was knowledgable and friendly during handover, giving us a comprehensive introduction to our new car.
25 ottobre 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello William,
Thank you for this 5-star score and your kind words regarding your recent visit to our team here at Sinclair CUPRA Swansea.
We're delighted to read how Terri provided a knowledgeable, friendly and attentive customer service to you throughout your car search, assisting you in finding your perfect CUPRA car at your desired budget.
We wish you many happy years and miles in your new CUPRA. Should Terri or the wider team be able to assist with your car throughout your ownership, please do reach out and everyone will be happy to help.
Thanks again for sharing this wonderful feedback - we do appreciate it and look forward to welcoming you back to Sinclair CUPRA Swansea again in the future!
Kind regards,
Sinclair Group
Fantastic buying experience
Fantastic buying experience, nothing was too much trouble. We had a great deal on the exact car we wanted. A big thanks to Terri for her patience and understanding of our needs. Emma & Steve R.
16 settembre 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Steve and Emma,
Thank you for your 5-star score and wonderful comments regarding your recent purchase here at Sinclair CUPRA Swansea.
We're delighted to read how you enjoyed a fantastic buying experience throughout thanks to Terri's patience and understanding when advising on which car could be the perfect CUPRA for you both. We're also pleased to read you received a great deal when deciding to go ahead with your car purchase!
We wish you many happy years in your new CUPRA and want to thank you again for sharing your experience, we do appreciate it!
Kind regards,
Sinclair Group
First class
Everybody was so helpful and friendly from the first phone call with Terri to the day of collection with Tom. Also got a great price for my part exchange. They even sent me some lovely new floor mats after I got home.
21 agosto 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello M Watson,
Thank you for your 5-star review and comments regarding your recent purchase at Sinclair CUPRA here in Swansea.
We're so pleased to read how Terri, Tom and the wider team provided a helpful and friendly service throughout your car search, also that you were delighted with the part exchange price offered for your previous car.
Thank you for sharing your experience, we do appreciate it! We wish you many happy years in your new CUPRA car and look forward to welcoming you back to our showroom again in the future.
Kind regards,
Sinclair Group
I bought remotely on line and found Dan…
I bought remotely on line and found Dan very helpful with all questions and with the solutions he guided me too. The reception ladies were very friendly and accommodating and would ring back when they said they would
4 settembre 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Eve,
Thank you for your 5-star review following your recent purchase at Sinclair CUPRA here in Swansea.
We're so pleased to read how Dan and the reception team were able to provide a helpful service to you which made for an overall enjoyable experience when searching for your new CUPRA car.
Thank you for sharing your feedback, we wish you many happy years in your CUPRA and look forward to welcoming you back to our Swansea dealership again in the future.
Kind regards,
Sinclair Group
Shocking from start to finish
Shocking from start to finish
Messed two names of finance my partners and her mothers so had to put it in my name.
Lied to by receptionist being told that nobody was available. But when I called back under another name I was passed straight
through
Had to take finance out with a third party company because of the lack of competency.
And to finish off they give the wrong information to my finance company now so they told them the car was on 14500 but in fact it was on 17800 so imagine the impact that’s having with millage restrictions
They had also sent me another customers finance quote with home address, full name and contact number so have concerns that my personal information may also be disclosed, huge concerns over GDPR breaches.
My partner also received an email from a member of the sales staff that was incredibly unprofessional and inappropriate
The whole experience from start to finish was awful’ took over 4 weeks to get the car due to staff lack of experience, incompetence and lack of communication.
3 settembre 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Mr Jenkins,
Thank you for your review. We have raised your concerns with dealership management who are investigating this further and will be contacting you directly to discuss.
Kind regards,
Sinclair Group
Great experience at Sinclair CUPRA…
Great experience at Sinclair CUPRA Swansea, everything was transparent and easy to deal with, shout out to Terri Key who was great at keeping me informed and answered any queries I had.
And I love my new CUPRA Leon VZ2.
2 agosto 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Michael,
Thank you for your 5-star score and comments regarding your recent purchase at Sinclair CUPRA Swansea.
We're delighted to read that you enjoyed a great service thanks to Terri providing an informative, transparent and helpful service throughout your car search.
You've certainly made a great choice in choosing the CUPRA Leon VZ2! We're so pleased to see you love your new CUPRA and wish you many happy years of motoring ahead!
Should Terri or the wider team be able to assist with anything throughout your CUPRA ownership, please do keep in touch and we will be happy to help.
We look forward to welcoming you back to Sinclair CUPRA Swansea again in the future,
Kind regards,
Sinclair Group
Buying a new car
Service was excellent from beginning to start! Well informed the whole way through. I picked up the car and Dan showed me how it drive, where everything was. Excellent service
1 agosto 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Fiona
Thank you for your 5-star score and review regarding your recent purchase at Sinclair CUPRA Swansea.
We’re so pleased to read how you found the customer service provided by Dan to be informative, helpful and overall excellent throughout, from first enquiry through to the handover of your new CUPRA. We’ll be sure to pass on your comments to Dan so he can be recognised for his great work.
We wish you many happy years and miles in your new CUPRA car! Should Dan or the wider team be able to help with anything throughout your ownership, please do keep in touch and they will be delighted to assist.
Thank you again for your review – we look forward to welcoming you back to Sinclair CUPRA Swansea again in the future!
Kind regards,
Sinclair Group
Great and amazing customer service
Great customer service, they treated me well and were very helpful with whatever I needed. Fully recommend.
28 giugno 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Cristhian
Thank you for your 5-star review and wonderful feedback regarding your recent purchase at Sinclair CUPRA Swansea.
We're so pleased to read how the team provided you with a helpful and attentive service in helping you find your perfect CUPRA car. We also very much appreciate your recommendation.
We hope you enjoy every moment in your new CUPRA and look forward to seeing you again!
Kind regards,
Sinclair Group
First class service from start to…
First class service from start to finish, staff are friendly, attentive and very professional. They made me feel valued as a customer and they went the extra mile. Can't fault them whatsoever, many thanks.
11 giugno 2025
Non scritta su invito
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Mr Wright,
Thank you for your 5-star review and your kind words in regards to your recent order at Sinclair CUPRA Swansea.
We're thrilled to hear that you had a first-class experience with us. Our team takes great pride in delivering friendly, professional service and it's wonderful to know that you felt valued throughout.
We truly appreciate your review and look forward to welcoming you back to Sinclair CUPRA again in the future!
Kind regards,
Sinclair Group
All transactions were on line and worked very well. I also got a very good deal. I also was able to negotiate a very good deal
I was dealing with Harry Hopkins who was very helpful in all respects.
30 maggio 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Raymond,
Thank you for your 5-star review and wonderful comments regarding your recent order at Sinclair CUPRA.
We're so pleased to read that all transactions and communication went smoothly online, and that you were happy with the deal you received.
Harry will be delighted to know his support made a positive difference! We'll be sure to pass on these comments so he can be recognised for his great work in looking after you and your order.
Enjoy every mile in your new CUPRA and we look forward to assisting you again in the future!
Kind regards,
Sinclair Group
Sales rep Martin was amazing 5*****
Sales rep Martin was amazing from beginning to end of purchase, he went above and beyond absolute asset to this branch, he made a new car purchase stress and hassle free, explained everything and went through absolutely every bit of info to make sure we was happy before leaving the showroom and forecourt
Thanks so much
15 maggio 2025
Non scritta su invito
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Ian,
Thank you for your 5-star review and excellent feedback regarding your recent purchase here at Sinclair CUPRA Swansea!
We're thrilled to hear that Martin provided such an outstanding experience from start to finish, going above and beyond to make your purchase smooth and stress-free. We'll be sure to pass on your review so Martin can be recognised for his great work in looking after you and your order.
We hope you enjoy your new CUPRA car, and remember if you do need any assistance throughout your ownership then please reach out to Martin and the wider team who will be delighted to help.
Thank you again for choosing us and we look forward to welcoming you back to Sinclair CUPRA again in the future!
Kind regards,
Sinclair Group
New Cupra Formentor Purchase
Great customer service from Jacob during the purchase process. No pressure, friendly and excellent value for money. Worth travelling from Kent for the extra savings. Everyone I dealt with at the dealership was professional and courteous. Highly recommend Sinclair Cupra Swansea.
21 marzo 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Simon,
Thank you for your 5-star review and positive feedback regarding your recent purchase at Sinclair CUPRA Swansea.
We're so pleased to hear that Jacob provided you with a great customer service, making your buying experience enjoyable and pressure-free. We’re also glad we could offer the value and professionalism you were looking for, making your trip to us from Kent worthwhile. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Jacob and the rest of the team.
We wish you many happy years in your new CUPRA, and look forward to welcome you back to Sinclair CUPRA Swansea again in the future!
Kind regards,
Sinclair Group
I am writing to express my sincere…
I am writing to express my sincere satisfaction with the service I received at Sinclair Cupra Swansea. After a disappointing experience with my nearest dealership, I recently purchased a car from Martin, and the entire process was exceptional.
From the moment I arrived, the staff were incredibly welcoming and helpful. They made the buying process straightforward and stress-free, especially when it came to part-exchanging my vehicle and securing a great deal on my new car.
Overall, I was thoroughly impressed with the excellent level of customer service.
28 marzo 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Mark,
Thank you so much for your 5-star review regarding your recent purchase at Sinclair CUPRA here in Swansea!
We're absolutely delighted to hear that Martin and the wider team were able to turn things around for you after a disappointing visit elsewhere. It’s fantastic to know that you felt welcomed and supported throughout the entire process, from part-exchanging your vehicle to driving away with a great deal on your new CUPRA. We appreciate your positive feedback and are thrilled that you’re happy with the service you received.
We wish you many happy years in your new CUPRA, and we look forward to seeing you again in the future.
Kind regards,
Sinclair Group
Great customer service
Very good customer service when arranging test drive, sale and collection. Special thanks to Harry at Cupra Swansea who was pleasant, knowledgeable and helpful.
21 marzo 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Margaret,
Thank you for your 5-star review following your recent order here at Sinclair CUPRA in Swansea. We're so pleased to hear that you enjoyed a great experience throughout arranging your test drive, making your purchase and collecting your new CUPRA. We’ll be sure to pass along your thanks to Harry who we’re sure will be delighted to hear how you found him to be pleasant, knowledgeable and helpful throughout.
We hope you enjoy your new CUPRA, and if you need anything throughout your ownership please do keep in touch!
Kind regards,
Sinclair Group
Best deals are not on your door step
I was so far away from Sinclair, but decided to buy a brand new car from them, a lot of visits was through e-mail and not the site. The deal what they were offering was worth travelling there, which I called a day out.
Local dealers do not have the best deals it is worth shopping around and count the cost of savings lovely car.
18 marzo 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Andrew,
Thank you for your 5-star review and for making the journey to us in Sinclair CUPRA Swansea for your new car! We're so pleased to hear that our deal was worth the trip, and that you enjoyed a great experience with our team on email and in the showroom.
We wish you many happy years in your new CUPRA. If there is anything we can do to assist you throughout your ownership, please do keep in touch and we’ll be happy to help.
Kind regards,
Sinclair Group
Treated with courtesy and respect
Treated with courtesy and respect. Not pushy like other traders I visited which resulted in 2 cars purchased.
12 marzo 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Stephen,
Thank you for your 5-star review and kind words regarding your recent visit to Sinclair CUPRA in Swansea. We’re delighted to hear that you enjoyed a positive experience with us, so much so that you choose not just one, but two CUPRA cars! Creating a welcoming and pressure-free environment is our priority, and we're glad it made a difference for you.
We hope you enjoy your new CUPRAs, and if you ever need anything, we're here to help!
Kind regards,
Sinclair Group
Helpful friendly staff
Helpful friendly staff. Regular updates about the delivery of my car and a very good handover experience.
6 marzo 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Jeff,
Thank you for your 5-star review and positive feedback regarding your recent order with Sinclair CUPRA.
We're delighted to read that you found our staff to be helpful and to provide an informative service throughout the order and delivery. We're also pleased to see you found the handover of your new CUPRA to be a great experience.
We wish you all the best with your new CUPRA car. If there is anything we can assist with throughout your ownership, please do keep in touch and we'll be happy to help.
Kind regards,
Sinclair Group
Risposta di Sinclair Group - Sinclair Cupra Swansea
Hello Chris, thank you for your 5-star review and positive feedback to share you have enjoyed a great service with our team at Sinclair CUPRA in Swansea.
We're delighted to read that we have met your expectations to deliver an enjoyable, helpful and informative experience.
Thanks again for your review, we do appreciate it.
Kind regards,
Sinclair Group
Fantastic service throughout
Fantastic service throughout. Jacob was the sales person I dealt with and I couldn't be happier. Very responsive to emails which is a massive help as I cannot take calls easily and he answered all questions almost instantly.
Will definitely use this dealership again when buying a car.
25 febbraio 2025
Risposta di Sinclair Group - Sinclair Cupra Swansea
Thank you Ben for your 5-star review regarding your recent purchase experience with Sinclair CUPRA. We're delighted to read that Jacob was able to provide a helpful and informative service which meant an overall fantastic experience for you throughout.
We appreciate you taking the time to share your review and look forward to welcoming you back to our showroom again in the future!
Kind regards,
Sinclair Group
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.