This is an excellent insurance type company for health. They have added quite a few extra items one can access. They pay half of what one has laid out depending on cover. I would highly recommend look... Leggi di più
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Jeanette Phillips has been absolutely wonderful, everything we asked for Jeanette would help without any hesitation, phoned back at the times we asked and sorted all our problems out. Thank you so muc... Leggi di più
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Advisers very helpful kind and patient. Nothing too much trouble. Can’t praise their work enough. Excellent service and good value for money. Allows us to receive money towards so much medical help an... Leggi di più
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Simply Health is a misnomer. There's nothing simple at all! The website offered Touch ID some time ago, but it never recognises mine. Today it demanded that I update its app. So I did. I hoped it... Leggi di più
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Dettagli dell'azienda
Informazioni su Simplyhealth
Scritti dall'azienda
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessInformazioni di contatto
Andover, Regno Unito
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Eccellente
5K recensioni
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Why this change? this means we may have to stop
It is so sad and annoying when something is so worth the while, Is changed to make it harder or near impossible to use practitioners that have been used and accepted for so many years, and now someone high up in the company has added all these stipulations that are new.
We have been with you for well over 30 years since you were HSA.
This means that many of the businesses we have used like Chiropody and Chiropractic will not be covered.
If the Dental service we used is not covered either, then we will have to cancel our membership with you.
16 maggio 2026
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Risposta di Simplyhealth
Hello Malcolm,
It's disappointing to hear you're unhappy with Simplyhealth.
For context, Simplyhealth have always only accepted chiropractic claims in which the professional is registered with the General Chiropractic Council.
In 2005, chiropody and chiropodist became protected titles by law. Therefore, in order to call themselves chiropodists, the professionals must be registered with the Health and Care Professions Council (HCPC).
To comply with these rules, we will only cover treatments provided by the professionals registered with the correct governing body.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
At 72 years old I find their app easy…
At 72 years old I find their app easy to use and payments are fast
The whole process of claiming is so quick and simple compared to postal claims used in the past
2 giugno 2026
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Risposta di Simplyhealth
Hello Patricia,
Many thanks for your great five star review and it's wonderful to hear you find our app so easy to use and the whole claiming process simple.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Started with the AI agent who…
Started with the AI agent who understood my query and quickly passed me to a real person who dealt with my query quickly.
3 giugno 2026
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Risposta di Simplyhealth
Hi Jeanette,
Thank you so much for leaving us a lovely five star review, we really appreciate it. I'm pleased that your query was dealt with so quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Recent poor customer service and inconsistencies in claim payments
I have always had a really good service from Simply Health until recently. They are now saying they can't pay for physio treatment as they aren't a registered practitioner at a Physio centre, OK maybe, however they have paid a claim on a subsequent date for seeing the same person! In their response to my query they have said - If you need anything else please ???????go to our website and .... now what am I supposed to be replacing the ?? with, what poor customer service, very disappointed.
3 giugno 2026
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Risposta di Simplyhealth
Hello Debs,
I'm sorry to hear you're disappointed with Simplyhealth and I would like to look into your concerns further. Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Excellent experience with Sam
I spoke to Sam with a few queries about my policies and he solved them all quickly and efficiently.
2 giugno 2026
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Risposta di Simplyhealth
Hi Claudia,
Many thanks for letting us know of your positive experience of speaking with Sam. I'm so pleased he was able to answer your queries so efficiently. I've forwarded your comments on to Sam and his manager who I'm sure will be delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was great
Sam was very helpful. Fully professional customer service. Thank you very much!
2 giugno 2026
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Risposta di Simplyhealth
Hello Beata,
Thank you for taking the time to leave a great review following your interaction with Sam. I have passed your feedback on to him and his manager and I'm sure they will both be very pleased to read your comments.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Express Service response to my claim
As always Simply Health reacted to my claim very quickly and processed the amount and forwarded to my account within 48 hours.
2 giugno 2026
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Risposta di Simplyhealth
Hello John,
Many thanks for your lovely review and awarding us with five stars. It's great to hear you're pleased with the speed in which your claims are processed.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply Health claim
Simply Health claim.
So easy to do , take a picture on the app and its all sorted within 10 minutes. Money in your account within 4/5 working days. Recommend them highly.
2 giugno 2026
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Risposta di Simplyhealth
Hi Steve,
Thanks so much for leaving us a great five star review and sharing your claiming experience. We really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Poor communication
I signed and agreed to my plan after my probation at work had successfully finished as my plan was through my job. However i did not receive a welcome letter with my details and policy number on to activate my plan. I have emailed and tried to call multiple numbers to chase this up but all i get is automated calls or the call gets cut off once i get put on hold to speak to an actual person, and i have got no where. Not a good experience and my plan isn't in use as i cant activate it without my policy number and details, so it is currently just going to waste.
2 giugno 2026
Non scritta su invito
Risposta di Simplyhealth
Hello mason Jay,
I'm sorry to hear of the difficulties you've experienced since taking out a Simplyhealth plan through your employer.
In order for me to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Simplyhealth
Very helpful staff member dealt with…
Very helpful staff member dealt with quickly and politely
1 giugno 2026
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Risposta di Simplyhealth
Hi becca,
Thank you for your lovely five star review. It's great to hear our member of staff was very helpful, polite and was able to deal with your query so quickly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great customer service
Always easy to make a claim. My first experience of asking for help on the chatline was a huge help.
1 giugno 2026
Non scritta su invito
Risposta di Simplyhealth
Hello Elizabeth,
Thank you for your lovely five star review and I'm pleased to hear you find it easy to make your claims and you found our chat service helpful.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service by Maisie today
1 giugno 2026
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Risposta di Simplyhealth
Hi Geoff,
Many thanks for sharing your experience following your recent interaction with Maisie. I have forwarded your feedback on to Maisie and their manager who will e very happy.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always there
I receive their services as part of my work health insurance. Never been dissapointed with their service. Always get money back if I fit under their requisits and their support team are very helpful.
Today I spoke to Charli and they were very patient, listened to my concern and then advised me appropriately. Thank you!
1 giugno 2026
Non scritta su invito
Risposta di Simplyhealth
Hi Alexandra,
Thank you so much for your kind review and for taking the time to share your experience.
It's wonderful to hear that you have consistently been satisfied with our service, and lovely to know how pleased you were with the support you received from Charlie.
I can confirm that your kind words have been shared with Charlie and her Manager.
Your feedback was a joy to read. Thank you again for your review.
Best Wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent company
Everything about this company is excellent. Claims are so easy to make. The website is perfectly clear and up to date with information about availability of your account. If you are confused, the staff are very helpful and claims are processed so expediently and reimbursed within days. Well done Simply Health.
24 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hi Anne,
Thank you so much for your wonderful review. We’re so pleased to hear, how happy you are with our overall claims process and service.
Your kind feedback really means a lot to us and was a joy to read.
Thank you again.
Best wishes,
Charlene
Simplyhealth
The service which you offer is good but some treatment costs cost a lot more for you to get a full claim back…
The service which you offer is good but some treatments I’ve had to have has needed a lot more so had to stop treatment until my year is renewed
21 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hi Tracey,
Thank you for taking the time to share your valuable feedback with us. We’re pleased to hear that you find our service good, although we’re sorry to learn of your disappointment with the benefit limits of your policy.
Our policies are designed to provide support with your everyday heath costs. How a policy and its benefit limits are used can vary from person to person, depending on their individual needs and treatment requirements.
We do, however, really appreciate you sharing your experience, and your feedback has been passed on to our Product Team.
Its really important to us that our customers have a policy that works for them. There may be an alternative cover that better suits your needs.
If you would like any further information regarding this, we have a dedicated team who would be happy to discuss this with you. Our Customer Options team are available between 9am and 5pm Monday to Friday on 0330 102 5335.
Best Wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I was becoming frustrated making a…
I was becoming frustrated making a claim with 2 invoices - never had to do that before. I was transferred from Chat bot to Georgia who quickly sorted the whole thing -much to my relief! Gold star for Georgia!!
29 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hi Christine,
We're sorry to hear that your recent claiming experience was not as smooth as usual, but we're pleased to know that our efficient support made a significant difference to you.
Thank you for your feedback and kind words, which have been shared with Georgia and her Manager.
Best Wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have had a lot of problems with my…
I have had a lot of problems with my teeth due to Osteoporosis but Simplyhealth have been very understanding and supportive throughout my treatment.
Thank you Simplyhealth.
Angela.
14 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hello Angela,
It's wonderful to hear how supportive you have found us in your time of need. We look forward to carrying on supporting you with your everyday healthcare costs for many more years.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
No quibbling on claims and first class…
No quibbling on claims and first class service given!
29 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hi Helen,
Thanks for leaving us a great five star review about our service.
Take care.
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
the chat bot put me through to a person…
the chat bot put me through to a person without too much trouble, and the assistant then sorted out my problem within minuets
29 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hello Ann,
Many thanks for awarding our service with five stars and I'm pleased the advisor who took over your chat was able to resolve your problem quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Quite quick to resolve
29 maggio 2026
Non scritta su invito
Risposta di Simplyhealth
Hi Fizzy,
Thanks for taking the time to leave us a review.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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