Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m alrea... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I love the shop and scan app, I've been with them since the days of the old scanning machines that used to send info over and have now switched to the app on android. Everything works great, rewards a... Leggi di più
L'azienda ha risposto
It‘s really worth it .I used it almost 1year and got ₹70 reward. It's easy to use. Everything works great reward and the survey opportunities. But one thing i didn't got all the survey.In last 1 yea... Leggi di più
L'azienda ha risposto
CRAP. They don't offer support, especially not after switching platforms. You can't access your points, because their faulty system can't keep track of your account (even if you have been working with... Leggi di più
L'azienda ha risposto
3,6
Nella media
419 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Thank you
Thank you for responding to my complaint so promptly. I appreciate what you have done.
Unfortunately I am unable to log in to the diary to complete the survey. Thank you
24 dicembre 2024
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Risposta di Shopandscan
Thank you for sharing your information. We have looked into your query and have responded. We hope you are satisfied with our decision and feel encouraged to update your review with your experience.
Getting rewards for scanning shopping…
Getting rewards for scanning shopping is great, however, everything they expect you to use is extremely outdated and deprecated.
Their website alone looks like it was left behind in the 2000s.
The scanning software is only officially compatible with Windows XP, Vista, and 7. This gives you an idea of how ancient it is, which of course opens up the possibility of security issues.
The scanner itself uses the long gone Mini USB. If you misplace the cable, it's not like you can just pick one up from a shop.
4 novembre 2024
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Risposta di Shopandscan
Hi Andy,
We're happy to hear you are enjoying the rewards.
We understand your frustrations and have sent feedback to our teams regarding our website and software compatibility.
We appreciate your patience and if you have any further concerns please do not hesitate to reach out to our support team.
Kind regards,
ShopandScan
Still no points for receipt…
Still no points for receipt transmission three weeks ago. Twelve emails unanswered. Petrol panel points for October not added plus they have blocked my email to them. Something very fishy going on here .
22 ottobre 2024
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Risposta di Shopandscan
Hi Kim.
Thank you for being a valued member of the ShopandScan panel. We sincerely appreciate your patience during the recent downtime of our systems, which impacted our helpdesk and may have caused delays in your points.
We noticed that the email address you are currently using does not match the one we have on file. As a result, our communications may have been sent to the email we have recorded. We will reach out to you via phone to clarify where our correspondence has been directed.
We have informed all our panel members about the technical issues, and we aim to credit points by the 25th.
Due to a backlog of emails, we may not be able to respond to every inquiry regarding points, but please rest assured that all points will be accounted for.
Once again, we thank you for your understanding and patience.
Warm regards,
ShopandScan.
Disgraceful customer care .
I have been a member for over 20 yrs Had email saying I hadn’t transmitted I called them. The man who answered kept asking me for more and more of my details in an American accent .Began to think this wasn’t right so ended the all .Next man I spoke to shouted at me and slammed the phone down when I said I couldn't understand him .Very upset and disappointed at this behaviour I expect better
17 ottobre 2024
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Risposta di Shopandscan
Hi Margaret,
Thank you for your feedback and for providing your information.
We sincerely apologise for the experience you had and understand your frustration. This is not the level of service we strive to provide. We have tried to reach out to you several times but were unsuccessful. Rest assured; we will address this internally to ensure it doesn’t happen again. Due to a technical glitch, you received our automated email in error.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards
ShopandScan
Not had points for over 2 wks
Not had points for over 2 wks, emailed twice and no reply. Today I get 2 emails from them saying I haven't transmitted. Tried to call every number and it says the mailbox is full....well dodgy
16 ottobre 2024
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Risposta di Shopandscan
Hi Pauline.
Thank you for being a part of the ShopandScan panel. We sincerely appreciate your patience during the recent downtime of our systems, which affected our helpdesk and may have caused a delay to your points. Also, you may have received an email from us during this time, these were automated emails that accidentally reactivated while we were working to resolve the issues.
Please ignore any email you may have received from us over the last few days.
If you have been transmitting your barcodes to us, we want to assure you that all your reward points have been accounted for and will be credited by next week.
Kind regards
ShopandScan
Shutdown
been scanning barcodes for them for 19 years - last two weekly transmissions were not acknowledged and emails asking if they are still in business returned unanswered - looks like this is the end!
This technical glitch appears to have been going on for 2 weeks? - nothing on the website and it would have been courteous to email clients to re-assure them - emails on the website returned as undeliverable
14 ottobre 2024
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Risposta di Shopandscan
Hi Mr Ian,
Thank you for being a part of the ShopandScan panel. We sincerely appreciate your patience during the recent downtime of our systems, which affected our helpdesk and may have caused a delay to your points.
We agree with your concerns about a message on our websites and now have a message to all our panel members.
If you have been transmitting your barcodes to us, we want to assure you that all your reward points have been accounted for and will be credited by next week.
Kind regards
ShopandScan
was going to post a 5 star review but…
I was going to post a 5 star review but have not had my points credited to my account for the past 2 weeks, no response to the 2 emails sent regarding this matter despite been told to email if points are missing. Panel number 839786
14 ottobre 2024
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Risposta di Shopandscan
Thank you for your feedback.
Unfortunately, we are currently experiencing technical difficulties, but we are working diligently to resolve them as soon as possible. We want to assure you, and all our valued members, that any reward points impacted by this issue will be fully credited once the matter is fixed.
Due to this unforeseen issue, there may be delays in responding to communications via email or call. In the meantime, we kindly ask you to continue transmitting your shopping as usual, and we sincerely apologise for any inconvenience this may cause.
We appreciate your understanding, patience, and continued support during this time.
Kind regards,
ShopandScan
I have not received my points for week…
I have not received my points for week ending 6 October or 13 of October which is not like shopandscan plus you can not contact them pannel number is 203398. My name is Stuart Downie
14 ottobre 2024
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Risposta di Shopandscan
Thank you for your feedback.
Unfortunately, we are currently experiencing technical difficulties, but we are working diligently to resolve them as soon as possible. We want to assure you, and all our valued members, that any reward points impacted by this issue will be fully credited once the matter is fixed.
Due to this unforeseen issue, there may be delays in responding to communications via email or call. In the meantime, we kindly ask you to continue transmitting your shopping as usual, and we sincerely apologise for any inconvenience this may cause.
We appreciate your understanding, patience, and continued support during this time.
Kind regards,
ShopandScan
Have been really happy with Shop…
Have been really happy with ShopAndScan until recently, not had any points since 30th September when I used to get my shopping points every Monday (along with FoodontheGo).
Website says they are having trouble with systems but I've had no reply to email I sent, hopefully it will be resolved but I'm starting to think that it's run it's course, fingers crossed it hasn't as the Amazon Vouchers I swap points for have come in handy for presents, and even more so with Christmas coming up
14 ottobre 2024
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Risposta di Shopandscan
Thank you for your feedback and for your 4-star review.
Unfortunately, we are currently experiencing technical difficulties, but we are working diligently to resolve them as soon as possible. We want to assure you, and all our valued members, that any reward points impacted by this issue will be fully credited once the matter is fixed.
Due to this unforeseen issue, there may be delays in responding to communications via email or call. In the meantime, we kindly ask you to continue transmitting your shopping as usual, and we sincerely apologise for any inconvenience this may cause.
We appreciate your understanding, patience, and continued support during this time.
Kind regards,
ShopandScan
Very unhappy long term custoner
I have been long tern member for years and transmitted week commencing 30th September but I did not receive my till receipt transmission points OR my bar code transmission points. I refuse to transmit my w/c 7th October receipts and bar codes as I do not see why I should transmit when I wasn't paid for the previous week VERY unhappy indeed!!
7 ottobre 2024
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Risposta di Shopandscan
Thank you for your feedback.
Unfortunately, we are currently experiencing technical difficulties, but we are working diligently to resolve them as soon as possible. We want to assure you, and all our valued members, that any reward points impacted by this issue will be fully credited once the matter is fixed.
Due to this unforeseen issue, there may be delays in responding to communications via email or call. In the meantime, we kindly ask you to continue transmitting your shopping as usual, and we sincerely apologise for any inconvenience this may cause.
We appreciate your understanding, patience, and continued support during this time.
Kind regards,
ShopandScan
Recommended, although...
I highly recommend Shop and Scan. It's well run and any queries are dealt with promptly, hence the 5 stars.
However I do feel that an increase in reward points is overdue.
A previous poster said that as the time spent on participating hasn't increased why should the points. I disagree.
Put it this way, I do the same hours at work as I have always done but I get more pay than I did 10 years ago due to inflation. So I feel, like the other poster that argued for an increase in rewards, that reward points be should increased.
12 ottobre 2024
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Risposta di Shopandscan
Hi G.T. Thank you for your positive feedback and for recommending Shop and Scan. We are delighted to hear that you find our service well-run and responsive.
We appreciate your suggestion regarding an increase in reward points. While we understand your perspective and the comparison to inflation, we are currently unable to adjust the reward points. However, please be assured that we have noted your feedback and will consider it for future improvements.
Thank you for your understanding and continued support.
Would recommend- great way to earn extra money
I came across Shop and Scan over 4 years ago and so glad I found it. I've never had any issues with it and find it easy to use. It did take a bit of getting used to spending time scanning all the shopping but now we dont think twice about it. It's worth it. Over the 4 years we've claimed over £300 which has gone towards buying a TV and a laptop. The only downside for me is I wish we could transit the barcodes through an app on our phone rather than needing a PC.
16 settembre 2024
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Risposta di Shopandscan
Hi Rachel,
Thank you for sharing your positive experience with ShopandScan over the past four years. It’s great to hear that you’ve found the task easy to do and that it’s been rewarding, especially with the significant purchases you’ve made using your rewards. We also appreciate your feedback on how scanning has become second nature for you, showing how consistent participation can truly pay off.
Kind regards,
ShopandScan
Very Happy Panel Member
I felt compelled to comment on the post re the rewards values and inflation. I have also been panel member well in excess of 10 years and the time I spend uploading barcodes, till receipts, and completing surveys etc has not inflated therefore I feel as fairly rewarded for my time now as I did in the beginning. I allow my reward points to build up over the year and am able to download e-vouchers and order a good number of Christmas presents. This has been very helpful these past few years and I will continue being a loyal panel member.
12 settembre 2024
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Risposta di Shopandscan
Hi Julie,
We'd like to thank you for sharing your valuable experience! It's encouraging to hear that you feel fairly compensated for your time and efforts, despite the impact of inflation. We’re glad to see that ShopandScan continues to meet your expectations, and your loyalty over the years is greatly appreciated.
Kind regards,
ShopandScan
New to this
New to this , uploaded my two shops last week but haven't received any points. Says next reward point is next Monday, if same thing happens will delete app.
5 agosto 2024
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Risposta di Shopandscan
Thank you for reaching out and sharing your experience with us.
We are sorry to hear that you're having trouble with your points. It usually takes a little time for the points to be updated in the system. You should receive 5,000 points for joining. Going forward, you will receive 1,200 points when you scan a trip and submit it on our app. Additionally, there will be great opportunities to earn more points when you scan all your shopping and submit them regularly.
If you need any help, please contact our support team at mobile.helpdesk@shopandscan.com so we can investigate further and make sure everything is working smoothly for you.
We really appreciate your patience and are here to help you get the most out of your experience.
Kind regards,
ShopandScan
Inflation/pay rise?? Feeling a bit mugged.
I have been with shop and scan for over 10 years. Unfortunately during this time they have not increased the value of the rewards by one single penny. At the same time I'm sure they're selling the data they're harvesting for the going rate today!
I did raise this with them in social media some months ago and got no response.
I have, with some reluctance, decide to stop doing shop and scan as I'm starting to feel slightly exploited - and lack the enthusiasm to scan everything these days as I feel the rewards no longer justify the effort. Unfortunately I can't recommend this "experience" unless they pay a reasonable rate. And remember, this is a multinational, billion dollars company!.
7 luglio 2024
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Risposta di Shopandscan
Thank you for sharing your feedback with us. We appreciate your loyalty over the past 10 years and understand your concerns about the value of the rewards. We are continuously looking for ways to improve our panel and ensure it remains beneficial for our valued panel members. Your input is important to us, and we will take it into consideration as we work on enhancing our offerings.
We apologise for not responding to your previous messages on social media and for any frustration this may have caused. If you have any further concerns or suggestions, please feel free to reach out to us directly.
Thank you for your honest feedback.
Kind regards,
ShopandScan
Constant calls despite asking them not to call me
This is my third review in a few months and my experience just keeps getting worse and worse.
As stated a few months, I haven't been able to get into my rewards account. Due to medical issues, I can not speak on the phone. They flat out refused to help me unless I speak to them on the phone. I have asked them atleast 10 times to stop calling me, but they still attempt to call me about twice a week.
There have been times when they have phoned me 2-3 times in a row.
When I do not answer, they then email me.
I've been asking them for almost two months now to delete my account. Again, they refuse to help me unless I speak to them on the phone. After arguing with them for weeks by EMAIL, they backtracked, contradicted every argument they've made up until this point and finally said they will help me via email. That was two weeks ago now and they've stopped responding to me. (They're probably going to say in their reply that it was because of the language used in my response, but I was nice up until today and it was two weeks ago that that conversation ended)
I got another missed call from them today followed by yet another email asking me why I haven't been scanning my shopping. 🤦
I understand that this is a difficult concept, but do not call me to discuss this review 🙄
21 maggio 2024
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I felt it was only fair to come back…
I felt it was only fair to come back and give an updated review further to my previous in March 2023. I was contacted very promptly after i posted my review and Shop&Scan resolved my issues very quickly for me. I am now able to update and log my scanner every week on my new laptop and have had no further issues since then. I was also issued with some extra points on my account for the inconvenience. I am happy that they resolved my complaint.
4 maggio 2024
Non scritta su invito
Risposta di Shopandscan
Thank you for your review and for awarding us 5 stars.
We are delighted to learn that your concerns have been addressed and that you can now seamlessly use our service on your new laptop without encountering any further issues. We value the feedback and are pleased to hear that our team was able to provide a satisfactory resolution. Thanks for sharing your updated experience with us!
Kind regards,
ShopandScan
Wish I had of knew about this sooner
Been uploading my receipts for over a month and can't wait to see what rewards I can get, well worth the effort, customer service is top notch, had a problem and it was sorted, will be recommending this to other people
3 aprile 2024
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Risposta di Shopandscan
Thank you for your great review! We're excited that you've been uploading your receipts regularly and are excited about the rewards. We hope you keep enjoying the perks of our service! It's awesome to hear that you're happy with our customer service and that we could quickly fix any problems you had.
We really value your recommendation and appreciate your support. If you ever need help or have questions, feel free to contact us anytime.
Kind regards,
ShopandScan
Really good to earn on the side.
Came across shopandscan a while ago now and I've been on it for a good couple of years. Never had any issues with it, pretty easy to scan and transmit the barcodes and there are plenty of options for rewards. They always have bonus points as well. It does take a while to rack up the points but really can't complain. Customer service is amazing, always ready to help!
5 marzo 2024
Non scritta su invito
Risposta di Shopandscan
Thank you for your thoughtful review!
We are pleased to hear that you have had a positive experience with ShopandScan over the past couple of years. We are committed to making the scanning process easy and rewarding for our panel members, and we are glad to see that reflected in your feedback. We truly appreciate your support and look forward to continuing to provide you with excellent service. If you ever have any questions or need assistance, please don't hesitate to reach out. Happy scanning!
Kind regards,
ShopandScan
Great idea and service
I have been with Shopandscan for many many years and love it. It's simple and easy to use. I love that there is a customer raffle each week although I have never won and love that you can redeem the points for e-codes.
Saying that I do think in the 10+ years that they could increase the amount of weekly points especially for people who have been with them a very long time and maybe come up with a code reading app that delivers codes to Kantar instantly rather than having to upload on a computer or laptop
31 dicembre 2023
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Risposta di Shopandscan
Thanks for your review and for being a loyal ShopandScan member.
We are glad you love the platform. Your feedback on increasing weekly points for long-term members and the app has been noted and will be considered for future improvements. We appreciate your suggestions and continued support.
Kind regards,
ShopandScan
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