Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m alrea... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I love the shop and scan app, I've been with them since the days of the old scanning machines that used to send info over and have now switched to the app on android. Everything works great, rewards a... Leggi di più
L'azienda ha risposto
It‘s really worth it .I used it almost 1year and got ₹70 reward. It's easy to use. Everything works great reward and the survey opportunities. But one thing i didn't got all the survey.In last 1 yea... Leggi di più
L'azienda ha risposto
CRAP. They don't offer support, especially not after switching platforms. You can't access your points, because their faulty system can't keep track of your account (even if you have been working with... Leggi di più
L'azienda ha risposto
3,6
Nella media
419 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Shop and scan review
I really enjoy using shop and scan. So easy to use. I've had no bad experience with shop and scan.
15 agosto 2025
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Risposta di Shopandscan
Thanks so much for your kind words! We're really glad to hear you're enjoying ShopandScan and that it's been a smooth experience for you. 😊
Very happy with the app
Very happy with the app,I got a few Amazon vouchers by simply scanning my weekly shopping
13 agosto 2025
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Risposta di Shopandscan
Thank you so much for your kind review! We're thrilled to hear you're enjoying the app and earning rewards with ease.
Out dated & ancient tech
I had an error with my scanner. It says to send them an email. I sent one on the 20th, there was no response until they called via telephone to mither why I hadnt sent this week.
Their drivers list the most recent OS as WIndows 7, a 15 yaer old OS that hasnt had any updates for 5 years.
They want you to run Internet Explorer, a browser that was discontinued in 2022.
Their software isnt signed, so looks very suspicous.
The scanner is 30 year old tech, requiring outdated software & drivers to function.
When their list of suggestions didn't fix my error, I emailed back, their response was to call them via telephone. Why they have an email support address when they just want you to call who knows.
20 luglio 2025
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Risposta di Shopandscan
Thank you for your feedback. We're sorry to hear you had some technical issues , we're actively working on improvements and updates.
Closed account then non stop hounding from them
Was with shop and scan for awhile, stopped doing it due to life in general getting in the way, my account was closed to to in activity then they sent me a envelope out to return the clicker , sent it to the wrong address after I told them the correct address. After they finally sent it to the right address I sent it off then emailed them straight after to say I sent it back and since then I’ve had constant emails and letters telling me to return the clicker even though I returned it weeks ago
13 giugno 2025
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Risposta di Shopandscan
Thank you for returning the clicker. To update your account, we kindly ask that you respond to our request for additional information on trust pilot.
We apologise for any reminders you may have received. These may have been triggered if the return has not yet reached us or if your account has not been updated. Once we receive your details, we will look into this matter further.
Alternatively, you may contact our helpdesk, where a member of our team will be happy to assist you.
Horrible experience with customer…
Horrible experience with customer service. Contacted a few times but got only standard replays eg. how to redeem points. I know how to redeem points but app won’t let me to do it. It looks like a technical issue. No solution how to do it was offered. Not happy.
9 giugno 2025
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Risposta di Shopandscan
We're sorry for the frustration you've experienced, and we'd love to help resolve it. Could you share any error messages or details of the issue? Our team will investigate and assist you promptly.
Please respond to our details request via Trustpilot so that we can locate your Shopandscan account or contact our rewards team on 0800 389 0342 for immediate help. Thank you for your patience!
Why only Windows?
Mostly we (my wife & I) are happy with the process for logging our shopping with Shop & Scan We share the task of scanning our shopping with the clicker, and I deal with scanning the receipts and submitting the barcodes from the scanner. *HOWEVER* my wife's PC (running Windows 10) seems to be getting slower and slower - we have a strong suspicion that this is a dark plot by Microsoft to force her into buying a new PC and Windows 11. My PC runs Linux, and I would be happy to install Linux on my wife's PC *BUT* this would cut us off from earning a useful supplementary income from the incentives to Shop & Scan. I would be interested to know how many other Shop & Scan users would like to turn away from Windows!
29 maggio 2025
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Risposta di Shopandscan
Thank you for your feedback — we’re really glad to hear that you and your wife are mostly happy with the Shop & Scan process.
We completely understand your concerns about your wife's PC performance. Technology can sometimes feel like it’s working against us, especially when older systems start to slow down. While we can’t speak to any dark plots from Microsoft 😊, we do appreciate how frustrating it can be when a device doesn’t perform as expected.
Thanks again for taking the time to share your thoughts — and for being part of the Shop & Scan community.
Been with them for years but as soon as…
Been with them for years but as soon as i upgraded my pc from windows 9 to 10 the desktop app no longer sent my codes now they close my account for 'inactivity' when i cant send them, why not update form the clicker to a smartphone app. KEEP AWAY!
9 maggio 2025
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Risposta di Shopandscan
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you've experienced after upgrading your PC from Windows 9 to Windows 10. We understand how frustrating it must be to face issues with the desktop app and subsequently have your account closed due to inactivity.
Your suggestion to update from the clicker to a smartphone app is valuable, and we appreciate your input. We are continuously working to improve our services and ensure a seamless experience for all our users.
If you have any further concerns or need assistance, please don't hesitate to reach out to our support team.
Thank you for your understanding and patience.
App not working in Windows 11 and the website freezes in Internet Explorer mode
I have also been with Shop and Scan several years and like another customer here, I have not been able to use the app since upgrading my laptop to Windows 11. I have contacted the Helpdesk several times by email as the phone lines are no longer manned, none of the fixes provided worked properly; loading the webpage in internet explorer mode works sporadically, most of the time it just freezes when I click the transmit button; I get fed up with trying. The main reason I suspect is that the technology used is unforgiveably "ancient" as one reviewer has noted. They really need to invest in modernising this.
1 aprile 2025
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Risposta di Shopandscan
Hi Linda,
Thank you for sharing your experience with us. We truly appreciate your loyalty to Shop and Scan over the years.
We're sorry to hear about the issues you've been facing with the app since upgrading to Windows 11. It sounds incredibly frustrating, especially given your efforts to resolve the problem through the Helpdesk.
We understand your concerns about the technology being outdated. Please know that your feedback is valuable, and we are committed to improving our services.
If you continue to experience issues, please don't hesitate to reach out to our Helpdesk again. We're here to assist you and ensure you have a smooth experience.
Thank you for your patience and understanding.
Process is easy - can't redeem points
Process is easy, until you want to reem your earned points for vouchers. I can't redeem my points, even though I have an email address registered with you. Have emailed you about this, but had no reply.
24 marzo 2025
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Risposta di Shopandscan
Thank you for your feedback. We're sorry to hear you're having trouble redeeming your points. Please check your spam folder for any replies, and if you still haven't received a response, kindly reach out to us again. To help us locate your account and assist you more efficiently, could you please provide your details, including your panel ID, via Trustpilot? We appreciate your patience!
Can’t login it’s been more than a week…
Can’t login it’s been more than a week now what’s going on?
22 marzo 2025
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Risposta di Shopandscan
We're sorry to hear you're experiencing issues. Please reach out to our helpdesk so they can look into this. You can contact them at 0800 389 0342
I cant log in says page not found.has…
I cant log in says page not found.has the site closed down.its been over aday.plus a friend cannot sign up as says its not available whats going on
26 marzo 2025
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Risposta di Shopandscan
We're sorry to hear you're experiencing issues. Our websites are currently up and running smoothly. To assist you better, we need some additional information. Please respond to our request for details via Trustpilot so we can locate your Shopandscan account and resolve the matter promptly.
Don't even bother
Don't even bother. I was in hospital for 4 weeks and they cancelled my account and didn't give me enough time to take out my points (closed my account fully within a day). I have emailed and called various times but have not heard anything back. This has been over 2 months now. I have requested for all my data to be deleted, let's see what they will reply to that. I will update this post. There are many more much better and understanding companies doing the same, which I have been a panel member for years now. We might be household numbers to you BUT WE ARE ACTUALLY HUMANS WHO CAN GET SICK. Absolute shame.
14 marzo 2025
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Risposta di Shopandscan
We apologise for the issues you've encountered with your points and contacting us. We are currently investigating this matter. Please respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account. We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines.
Joined ship and scan over a month ago
Joined shop and scan over a month ago. Been on lots of shopping trips and entered them all. They were all accepted. Still no points. Points sitting at zero despite a months worth of various shopping trips entered. It’s a shame because it seemed like a promising site. The reviews however seem awful but I was willing to give the benefit of the doubt. I’ll keep entering my trips for a while and if I’m actually given any points I’ll come back and change my review but for now, this is my experience.
17 marzo 2025
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Risposta di Shopandscan
Hi Fiona,
Thank you for taking the time to share your feedback.
We apologise for the issues you've encountered with your points and contacting us. We are currently investigating this matter.
Please respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account.
We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines.
Only been using this for a few months…
Only been using this for a few months but really enjoyed doing it.
I was in hospital for 2 week so no scan and I let them know
They still cancelled my account.
I emailed again to let them know the circumstances and they would not reopen my account.
Very unfair company
Have 2700 points left but nothing availed for that amount
1 marzo 2025
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Risposta di Shopandscan
Hi Sarah, please can you respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account. We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines. Thanks
Closed my account for no reason
Terrible company. They closed my account as i was in hospital and could not scan any items. When i went into redeem the vouchers it would not let me log in. When you ring customer services they often hang up.
28 febbraio 2025
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Risposta di Shopandscan
Thank you for taking the time to share your feedback. We apologise for the issues you've encountered with your points and contacting us. We are currently investigating this matter. Please respond to our request for details via Trustpilot including your panel ID so we can locate your Shopandscan account. We appreciate your understanding and cooperation during this investigation. Our friendly team is eager to assist you and will do our best to resolve the issue within our guidelines.
Awful experience got points but app…
Awful experience got points but app won’t let me claim rewards. Tried on my. iPhone abd computer at library still won’t work. Says my password is wrong but won’t let me reset it so can’t win. Spoke to company loads of times abd they still can’t solve it
11 febbraio 2025
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Risposta di Shopandscan
Thank you for your prompt response. Please bear with us; someone will reach out to you as soon as possible.
Closed account for no reason
Completely rubbish I wouldn’t bother they might close your account down for no reason . They closed my account down for no reason I haven’t done anything wrong and I will continue making reviews until I get spoken to as they are ignoring my emails . Unacceptable to be honest Because this was helping me a lot since I have two kids things have been difficult lately and this really helped me
2 febbraio 2025
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Risposta di Shopandscan
Hi Malak,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We completely understand how frustrating this situation must be, especially when it was helping you.
Please know that we take account closures very seriously and strive to resolve any issues as quickly as possible.
We’d love the opportunity to investigate your account and address the situation directly.
Could you kindly reach out to us. We’ll make sure to investigate this promptly and get back to you as soon as possible.
We really appreciate your patience and look forward to resolving this for you.
Kind regards,
ShopandScan
Reliable But With Truly Ancient Tech
We've been with Shop and Scan for decades, and it works very well. With one major caveat.Their scanners are very primitive (but generally do work). Their technology is over 30 years old - still dependent on Windows and its browsers. Needs external connection to USB in order to work, very limiting.
They would do well to update it with smartphone tech, and make it fully platform independent.
Happy to chat further with the company!
1 febbraio 2025
Non scritta su invito
Risposta di Shopandscan
Hi David,
We're happy to hear you are enjoying the rewards.
We understand your frustrations and have sent feedback to our teams regarding our website and software compatibility.
We appreciate your patience and if you have any further concerns please do not hesitate to reach out to our support team.
Kind regards,
ShopandScan
Have been using shop and scan for years…
Have been using shop and scan for years now, never had a problem till now. Got a new Lenovo laptop, windows 11 downloaded the app the app won’t allow me to download my barcodes. I have called you, emailed you twice. Someone said they would call me back. No one has.
10 gennaio 2025
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Risposta di Shopandscan
We really appreciate you taking the time to share your feedback. We are sorry to hear that you’ve been experiencing issues with your Lenovo laptop. Please respond to our details request via Trustpilot so that we can locate your Shopandscan account and our friendly team can assist you.
Although it’s nice to have points that…
Although it’s nice to have points that turn into vouchers it seems weird that you’re scanning your shopping yet they don’t do any vouchers where you can actually buy your food shopping ??
5 gennaio 2025
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