As the first autumn storm will be here tomorrow (Oct 2026) I ordered the heavy-duty tether chain kit yesterday and managed to get next day delivery and they arrived this afternoon and are now fitted i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
To any potential purchasers out there I offer one nugget of information based on personal experience, DO NOT USE THIS COMPANY, GO ELSEWHERE. The customer service department makes companies like Evri,... Leggi di più
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Leggi di più
L'azienda ha risposto
Not my first purchase of lashing straps from this vendor. I keep retuning to buy many different items, mostly boat or load securing. Great straps. Much more robust than many others types from othe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- anche in
- Area per canottaggio
- Negozio di forniture marine
- Negozio di generi vari
- Negozio di utensili
- Produttore
Scritti dall'azienda
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Informazioni di contatto
3,9
Molto buono
216 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Brilliant service had scratches on item…
Brilliant service had scratches on item and they sent out a new one next day,
27 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback, I am glad that our customer service assisted you as expected.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
Reliable company
I had a problem with delivery due to the Royal Mail delay which finally delivered the item after a very long time. I thought item was lost and informed SecureFix Direct about it. Seller sent a replacement item. Very reliable seller and great and friendly customer service. Highly recommended.
24 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback in reference to your experience.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Excellent customer service.
I have had two orders fulfilled by securefix, the first for a winch which was priced well and was delivered very quickly. The second order was for some bow shackles I needed for a specific job which was cancelled at the last minute. I emailed SecureFix to see if I could cancel the order and the person dealing with my request, Jason, could not have been more helpful and sorted out a refund almost immediately, despite the order being on route. Excellent customer service.
18 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Adrian.
Thank you for your feedback and order - we have a good team here, I am glad that our customer service (Jason) was/are able to help you.
Jamie.
www.securefixdirect.com
I bought a boat hook from secureFix…
I bought a boat hook from secureFix when it arrived it was that bent even the postman asked if it was meant to be that shape. I let them know Just so they could change courier or make amendments to packaging. Jason offered me a refund or replacement straight away even though it was not their fault. I would certainly use and recommend this company to any of my family and friends 1st class👍👍
16 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Mr Armstrong.
Thank you for leaving us feedback.
I am glad that you are happy with the resolution.
If you need us, please don't hesitate to contact.
Jamie.
www.securefixdirect.com
Great company to deal with
Great company to deal with. Goods were lost by Royal Mail during the lockdown, messages the company , another parcel was sent and arrived next day. Thanks Jason for looking after me.
12 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello John.
Thank you for your feedback and order - I am glad that our customer service (Jason) was able to help you, the current situation is very challenging for us all. Do let us know should you require us again.
Jamie.
www.securefixdirect.com
Great company to deal with first class…
Great company to deal with first class service thanks
8 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Martin.
Thank you for your feedback.
Kind regards, Jason.
www.securefixdirect.com
Good quality
4 giugno 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Ioana.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, very good quality product, excellent communication and very well packaged. 5+ Seller, Highly recommended .
29 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Stephen.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Best customer service ever experienced
We ordered a canoe trolley, however on unpacking found it wasn’t quite the right item. We messaged via eBay and Jason responded almost instantly on a bank holiday and posted the correct item next day delivery free of charge. As a goodwill gesture they even asked me to keep the original item.
This is by far the best customer service I have ever received, online or in the shops.....my faith in mankind is restored.
All the very best and I hope business is kind to you.
27 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Helen.
Thank you for your feedback and order - I am glad that our customer service (Jason) was able to help you, we appreciate your kind words.
Jamie.
www.securefixdirect.com
Quick delivery of quality items.
Quick delivery of quality items.
Excellent customer service.
21 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Steve.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Ordered a 3 kgs stainless anchor from…
Ordered a 3 kgs stainless anchor from Jason, unfortunately ,item was lost in post. On contacting Jason he offered a bigger anchor as replacement which arrived in 2 days.no extra charge.
This one turned out to be too heavy for me.
As soon as I mentioned this, I was offered to have it collected, with full refund
This is amazing customer service, and I cannot recommend Jason and this company enough
William Lewis (Cardiff)
15 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello William.
Thank you for your feedback and order - I am glad that our customer service was able to help you.
Jamie.
www.securefixdirect.com
I bought an LED trailer board from…
I bought an LED trailer board from Securefix. It is a quality product bought for a reasonable price with fast delivery. I had a slight problem with one of the LED's. I contacted Jason who replaced the item by next-day delivery. His response was text-book for customer care. Highly recommended
12 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello.
Thank you for your feedback, I have relayed this to Jason, who sends his best to you. Jamie has also made me aware that he has just emailed you.
I am glad that we were able to serve you.
Kind regards, Richard.
www.securefixdirect.com
Phenomenal, Galactic(?) Customer Service!
I bought a product a couple of months ago. Sadly, Chinese origin and it failed badly. Spoke to Jason via eBay ... so accommodating and understanding. Customer Service in the Premier League - unsurpassable! Proud to be a customer!!!???? Rob
10 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Rob.
Thank you for your feedback and order- we have a good team here, I am glad that our customer service was/are able to help you.
Jamie.
www.securefixdirect.com
Just had my alloy wheel clean brush…
Just had my alloy wheel clean brush delivered (before the delivery date given)and wow the quality and price is sublime, thanks Martin
7 maggio 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Martin.
Thank you for your feedback, I am glad that you were happy with your entire experience. Happy wheel cleaning.
Jamie.
www.securefixdirect.com
Thought there may be a delay now BUT…
Thought there may be a delay now BUT the order was received within 3 days -great & cheaper than elsewhere.
26 aprile 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Thank you for your feedback.
We are working around the clock in order to fulfill orders, we supply NHS as well as retail so it is paramount that along with social distancing and other in house safety measures, we continue to supply as per customer expectations.
I hope that we are able to supply to you again.
Jamie.
www.securefixdirect.com
Automatic soap dispenser
PERFECT item - GREAT price - AMAZING communication
HIGHLY recommended
15 aprile 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Caroline.
Thank you for your feedback, I am glad that you were happy with your entire experience.
Jamie.
www.securefixdirect.com
Good product line and great prices.
31 marzo 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello Paul.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Outstanding Customer Service
I received two items which were faulty. I received a reply the same day and an offer of a refund or two tested items. I went for the refund and the same day was told that a refund had been applied to my account. This was incredible customer service. Apologetic, friendly and efficient. This company deserve to do well. Thank you.
30 marzo 2020
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
I am glad that you are happy with the resolution.
If you need us, please don't hesitate to contact.
Jamie.
www.securefixdirect.com
Very quick delivery
Very quick delivery, good prices and I'm pleased with my Ace 1600 wire rope puller, looks pretty bomb proof to me. I would have liked to be able to phone re. a couple of queries but the online chat sufficed. I will use again.
19 dicembre 2019
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello.
Thank you for your order and for leaving us feedback.
The wire rope hoists are a great piece of kit.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Great seller
Great seller
Offering great deals. Excellent communication. Very trusted.
Recommended.
Hope to deal again.
19 dicembre 2019
Non scritta su invito
Risposta di SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us, just give us a shout.
Jason.
www.securefixdirect.com
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