SecureFix Direct Ltd Recensioni 

216
•
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

As the first autumn storm will be here tomorrow (Oct 2026) I ordered the heavy-duty tether chain kit yesterday and managed to get next day delivery and they arrived this afternoon and are now fitted i... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

To any potential purchasers out there I offer one nugget of information based on personal experience, DO NOT USE THIS COMPANY, GO ELSEWHERE. The customer service department makes companies like Evri,... Leggi di più

Valutata 5 stelle su 5

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Not my first purchase of lashing straps from this vendor. I keep retuning to buy many different items, mostly boat or load securing. Great straps. Much more robust than many others types from othe... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. anche in
  3. Area per canottaggio
  4. Negozio di forniture marine
  5. Negozio di generi vari
  6. Negozio di utensili
  7. Produttore

Scritti dall'azienda

We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

216 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(216)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quality goods and service

Quality goods and service, what more could you ask for.
No hesitation in recommending

14 dicembre 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback in reference to your experience.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

I ordered an item from this Company

I ordered an item from this Company, via Amazon which arrived slightly damaged. I wrote a review concerning this, not expecting to hear any more. The Company took the trouble to contact me directly and could not do enough to rectify the situation, and immediately dispatched a replacement. I can't speak more highly of this Company as their Customer Service is excellent, and it is nice to find a Company that still takes a pride in the service that it delivers. I will have no hesitation in dealing with this Company in the future, and would recommend it to anyone.

26 novembre 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I have spoken with the team and I am advised that Jason dealt with your order.

We appreciate your constructive feedback, it helps us meet our customers needs.

You know where we are should you need us.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

I bought an 48mm clamp from SecureFix…

I bought an 48mm clamp from SecureFix Direct and was very pleased with the speed of delivery. I spotted a possible weakness and changed the shorter bolt for a longer one. Notifying the company, I received a professional response, saying they would contact their suppliers to advise them.

15 novembre 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I have spoken with Jason and he has advised me that the suppliers have taken on board our request and have tweaked the design in anticipation for our orders moving forward.

We appreciate your constructive feedback, it helps us meet our customers needs.

Should you require us in the future, just give us a shout. Happy clamping!

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

What a brilliant company!

What a brilliant company!
I ordered a ten metre strop on Ebay but received a five metre one in error - a quick email and Jason sorted it out immediately, apologising profusely, resulting in the delivery of the correct one in the next morning's post with the bonus of being told to keep the first, shorter one too!
Perfect customer service and highly recommended!!

13 novembre 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback in reference to your experience. I am glad that you are happy with the resolution. I have passed your feedback onto Jason and our team.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. I had a small problem and it was dealt with swiftly and easily. Very happy. I would recommend this company and use them again. Big thank you to Jason for being very professional.

18 ottobre 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I am glad you are happy with our customer service, I have forwarded your comments onto Jason and the team.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Bought this product from secure fix…

Bought this product from secure fix direct and had a problem with it some months later.
Contacted them and with no beating about the bush said they had experienced issues and a new one was sent by return.
This is old fashioned service as it should be and I would have no hesitation in using this firm again Thank you

26 settembre 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback, I am glad that you are happy with the resolution. you know where we are should you require.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Excellent customer service from this…

Excellent customer service from this company. I did have a problem with a purchase and this company went the extra mile to resolve it. Unfortunately they could not do so and therefore gave me a full refund and allowed me to keep the problematic item which was useful but just not for the particular job I had in mind.
Highly recommend this company.

31 luglio 2019
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Risposta di SecureFix Direct Ltd

Hello Dave.

Thank you for your feedback, I hope that we can be of service to you again soon.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Jason went over and well above what I…

Jason went over and well above what I would ever expect any company to do his best to bring the matter of a faulty mechanism on a new part supplied by themselves to a more than acceptable resolution with myself , would I rate this company , without a shadow of doubt , ABSOLUTELY , his response was always reassuring and helpful and as said previously over and above what I would normally expect, I was overwhelmed with the help and generosity .

27 luglio 2019
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I am glad you are happy with our service, I have forwarded your comments onto Jason and the team.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Definitely Recommend this company and product.

Well, we all expect things to be right so it is when things go wrong that it sorts the good companies from the bad. Secure Fix Direct came to my aid straightaway, helping and keeping in touch throughout my dilemma with my Mobiltech Satellite dish. As it turned out there was nothing wrong with the product only the installation of it. My problem not theirs. Now working superbly.
Would I deal with these people again? Definitely YES. Would I recommend them definitely yes. Thank you Jason.

24 giugno 2019
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Risposta di SecureFix Direct Ltd

Hello Stephen.

Thank you for your feedback.

I am glad you are happy with our service, I have forwarded your comments onto Jason, it has made his day.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Bought from this company several times…

Bought from this company several times ,hassle free ,keen pricing and quick delivery 10/10 for effort.

20 marzo 2019
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Risposta di SecureFix Direct Ltd

Hello David.

Thank you for your feedback and further order of the mushroom anchor, I hope that we can be of service to you again soon.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Royal Mail screwed up delivery but the…

Royal Mail screwed up delivery but the response from the company was excellent and a full refund provided without question.

2 gennaio 2019
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Risposta di SecureFix Direct Ltd

Hi Alastair.

Thank you for the feedback

Sorry for the problem with the delivery. Hope we can be of service in the future!

All the best. Jason.
www.securefixdirect.com

Valutata 5 stelle su 5

BRILLIANT

Bought a caravan step of these guys that was a little too high for disabled father to climb. I emailed securefix who very quickly sourced and sent a perfect sized step out to me. I was overwhelmed. By far the best company I have ever dealt with. Can't recommend this company enough. Top guys.

6 dicembre 2018
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Risposta di SecureFix Direct Ltd

Hi.

Thank you for your feedback

Sorry for the initial mistake but I am glad you were happy with the end result, I hope we can be of service to you again soon.

All the best. Jason.
www.securefixdirect.com

Valutata 5 stelle su 5

I purchased 10MM x 50MM Stainless Steel…

I purchased 10MM x 50MM Stainless Steel Round Ring - Marine O Webbing Rigging Mooring [Misc.] for a specific "romantic" purpose. It works really well, is proper smooth and delivery of the product was faster than quoted. I'm not the only one pleasantly surprised!

27 novembre 2018
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Risposta di SecureFix Direct Ltd

Hello Peter.

Thank you for your feedback. Although we do not specify that the round ring should be used for romantic purposes, we appreciate your feedback and are glad that you and your significant other were both pleasantly surprised. Maybe one of our 'rod holders' could be a good idea for a stocking filler this year, they also have multiple uses!

https://www.securefixdirect.com/black-nylon-flush-fit-fishing-rod-holder---marine-boat-fishing-kayak-canoe-7919-p.asp

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Purchased a product from Securefix…

Purchased a product from Securefix Direct and it didn't work correctly on our car so Securefix sent another one immediately and the replacement didn't work either. Tried the products on my sons vehicle and they worked perfectly. Advised Screwfix the problem is with our car and not their product and could we keep on of the products for my sons vehicle and send the other back. Their response took us completely by surprise and went beyond excellent customer service. I cannot recommend Screwfix Direct highly enough. I certainly look on their site before looking anywhere else.
It is very rare I take the time to give feed back, but in this occasion they certainly deserve the praise.
Thank you Jason for your prompt response and communication.
Thank you,
Regards, Mark.

6 luglio 2018
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Risposta di SecureFix Direct Ltd

Hello Mark.

Thank you for your feedback. This issue and all the associated symptoms really did throw us off so it was a case of 'process of elimination'. I am glad that we got this resolved, we both took something away from this transaction! Don't forget your discount code on your invoice should you make a future purchase. All the best.

Jason.
www.securefixdirect.com

Valutata 5 stelle su 5

Bruce Anchor

I ordered a Bruce Anchor on 3/5/18 and received it on 5/5/18 excellent product and VERY quick delivery will certainly recomend to my boating mates and Securefix Direct will be my 1st port of call for any future boating bits .A1+ Company.

5 maggio 2018
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback.

We have more SeaFlo branded accessories coming into our extended line from next week, If you need any assistance in the future then please feel free to contact us.

Jason.
www.securefixdirect.com

Valutata 5 stelle su 5

Ebay purchase

Ebay purchase. Very swift delivery and excellent quality products.
Very pleased with the level of customer service and shall certainly use again for my lifting requirements. Thanks you Securefix Direct.

4 maggio 2018
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Risposta di SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can of service to you again soon for any lifting requirements you may need.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Excellent service

Excellent service. Put together a bespoke package to meet my specific and unique requirements... and on a Sunday. Happy to recommend.

8 aprile 2018
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Risposta di SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can of service to you again soon for any bespoke packages you may need.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Prompt

Prompt, even replied to a problem I needed solving on a Sunday.

25 febbraio 2018
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Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback

We hope we can of service to you again soon.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

I ordered a 55l plastic water tank

I ordered a 55l plastic water tank, which arrived on time. unfortunately some fittings were missing, but after contacting Securefix, the missing parts arrived next day, Excellent service.The product looks tough and upto the job also.

2 febbraio 2018
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Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can of service to you again soon.

Jamie.
www.securefixdirect.com

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