SecureFix Direct Ltd Recensioni 

216
•
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

As the first autumn storm will be here tomorrow (Oct 2026) I ordered the heavy-duty tether chain kit yesterday and managed to get next day delivery and they arrived this afternoon and are now fitted i... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

To any potential purchasers out there I offer one nugget of information based on personal experience, DO NOT USE THIS COMPANY, GO ELSEWHERE. The customer service department makes companies like Evri,... Leggi di più

Valutata 5 stelle su 5

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Not my first purchase of lashing straps from this vendor. I keep retuning to buy many different items, mostly boat or load securing. Great straps. Much more robust than many others types from othe... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. anche in
  3. Area per canottaggio
  4. Negozio di forniture marine
  5. Negozio di generi vari
  6. Negozio di utensili
  7. Produttore

Scritti dall'azienda

We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

216 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(216)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Paid for next day deliver but it took 5…

Paid for next day delivery but it took 5 days to arrive. My delivery charge was refunded but it is not the point as I was on holiday and wanted the kayak during the holiday.
The kayak is perfect for my son and great value.

31 agosto 2021
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I am sorry that the courier failed to deliver as per what you originally paid for. I am, however, very glad that my team refunded you your delivery charge.

If there are any additional matters, then please do reach out to me so that I can address them.

Thank you for re-addressing the 1 star feedback.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

All very good 5 star.

31 agosto 2021
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback.

Should you require us in the future then please do reach out to us.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Very good company to deal with and…

Very good company to deal with and always deliver what we order.

31 agosto 2021
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hi guys.

Thank you for leaving us feedback.

We always enjoy supplying you & hope that our relationships continues to grow.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Ordered a pair of axle stands…

Ordered a pair of axle stands, Hermes seem to have lost them… contacted Securefix as they hadn’t arrived on the expected date. They investigated as to why and sent a fresh pair of stands next day with DPD. Arrived this morning. Great service from a local company!

24 luglio 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello Philip

Thank you for leaving us feedback. I am glad that we resolved the issue for you, Jason advised me this morning that Hermes have now refunded us for the lost parcel.

Hopefully we can supply you again.

Jamie.
www.securefixdirect.com

Valutata 2 stelle su 5

Secure fix Direct advertise many marine…

Secure fix Direct advertise many marine items that I would like to purchase however for many many months now they have had no stocks of most of the items I need and keep trying to buy which is not a good customer service in fact it is very poor.

12 luglio 2021
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for your review.

It is true that our website will state out of stock on certain items, unfortanatly, at our fantastic prices, items sell fast, we are very well known for selling out quick and regardless to the extra stocks that we buy in, the items just continue to get snapped up. We have many customers who pre-order their large orders so that they can guarantee the items. We can also buy products from other sources, although usually it does mean a difference in price, so one of these could be an option for you? Should you wish to discuss further then by all means do reach out to us.

In regards to your comment, "I need and try to buy which is not a good customer service in fact it is very poor.", it is a shame that you haven't reached out to us, our items out of stock are not really a reflection of our customer service, so I can't pass this feedback onto our customer service team. I will however pass the feedback onto our buying team and our suppliers.

You can contact us via the below.

https://www.securefixdirect.com/contact-us-26-w.asp

Or reach out to us on our social media.

Hopefully we can supply you.

Jamie.

Valutata 5 stelle su 5

Perfect.

Well what can I say... this seller is great, as for hermes thats another thing. Part of my delivery came broken yet the seller made certain that they were packaged very well. However securefix were fantastic and replaced them immediately with lots of correspondence, also they changed who delivered them to dpd who made sure they came perfect with next day delivery. We are now very happy. Thank you.

9 luglio 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback - I am glad that we resolved the issue for you.

Hopefully we can supply you again.

Rich.
www.securefixdirect.com

Valutata 5 stelle su 5

Excellent, highly recommend!

Excellent, wouldn't hesitate to recommend or use again, SecureFix Direct are 10/10 for service, price and quality products. We had an issue with a product being damaged in transit and this was sorted immediately. Very impressed. Thank you.

5 luglio 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback.

Luke.
www.securefixdirect.com

Valutata 5 stelle su 5

Five out of five

Five out of five. Great customer service, good communication and prompt action.

15 giugno 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello John.

Thank you for leaving us feedback.

If you need us again, do drop us an email, thanks.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Reliable seller good customer service…

Reliable seller good customer service would use again

19 maggio 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello Mick.

Thank you for leaving us feedback.

Hopefully we can supply you again.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Great quality products and excellent service

Ordered some gadgets for my boat recently and received great quality products and excellent service

13 aprile 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello Peter.

Thank you for leaving us feedback.

Hopefully we can supply you again.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Had some problems with my order but…

Had some problems with my order but securedirect worked at the weekend to sort it out and the replacement items arrived in double quick time

30 marzo 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello Gavin.

Thank you for leaving us feedback.

You know where we are should you need us.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Highly recommended

Jamie and his team has been very helpful with us recently, putting together a large order with lots of finer details and requirements. Jamie really does go the extra mile and is extremely quick and diligent in his communication. We have used various outlets over the years but securefix has exceeded in their prompt services, prices and customer care and is now our first and only choice.

11 marzo 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello Gwyn.

Thank you for leaving us feedback - Jamie is still wiping sweat from his forehead after bringing this altogether.

Hopefully we can supply you again.

Rich.
www.securefixdirect.com

Valutata 5 stelle su 5

The best at what they do

Securefix direct offers a premium service that can’t be matched by other retailers; they are quick to respond to enquiries and their genuine and prompt support really is a welcoming change from what is normally seen as the expected standard. Furthermore, their products are more than reasonably priced; delivered promptly and are always of the best quality. As a building company we deal with a number of retailers and merchants and securefix is by far the most outstanding.

11 marzo 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback - I will pass your kind comments onto our team.

Hopefully we can supply you again.

Rich.
www.securefixdirect.com

Valutata 5 stelle su 5

I ordered a portable TV bag from…

I ordered a portable TV bag from secureFIX and the service was excellent, prompt delivery and great quality bag.
Would definitely use this company again.

11 marzo 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello John.

Thank you for leaving us feedback.

Hopefully we can supply you again.

Rich.
www.securefixdirect.com

Valutata 5 stelle su 5

they bent over backwards for me

Had a faulty part delivered they bent over backwards to rectify it excellent customer service. Take a bow sir 👏🏼👏🏼👏🏼

18 febbraio 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello David.

Thank you for leaving us feedback.

This was no trouble at all - I have passed your feedback on to our hard working team.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Best prices

Best prices, best range of lifting products and perfect service. You cant go wrong with these guys. Well recommended.

6 febbraio 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello Scott.

Thank you for leaving us feedback.

If you need us again, do drop us an email, thanks.

Jason.
www.securefixdirect.com

Valutata 5 stelle su 5

Aspirational service

Not only did SecureFix Direct provide a speedy service but promptly replaced an item that had been'removed' during postal transit. The item arrived overnight. Amazing. A standard to which other firms should aspire!

27 gennaio 2021
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello Alan.

Thank you for leaving us feedback, I have spoke with Jason in reference to this one and the particular courier in question - behind the scenes I have taken this further. Thank you for reaching out to us.

If you need us again, do drop us an email, thanks.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Most wonderful after sale support

Bought a few stainless steel fixings from SecureFix - upon receipt realised one of the fixings was not the correct version as advertised - naturally I was a bit disappointed so I sent the customer support team a message about this. Within 30mins I had a reply saying 'sorry about this and we'll get the correct one shipped to you asap' - OK that was good enough for me.

What I didn't anticipate was they then paid for premium next day delivery service to make sure I receive the correct fixing (which itself only cost £10) within less than 24hrs! WOW - I was really, really surprised by how they care about customers and frankly speaking if all companies adapt the same 'customer first' culture there will be no 'single star' companies here on Trust Pilot.

Thank you for reading and keep up the good work guys. Namo Amituofo

26 gennaio 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello Namo.

Thank you for leaving us feedback and for reaching out to us so that we could put this right, I am glad that you were happy with our service.

If you need us again, do drop us an email, thanks.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Absolutely brilliant firm to deal with…

Absolutely brilliant firm to deal with after delivery issues they went above and beyond to sort the issue and would recommend to anyone 👍

15 gennaio 2021
Non scritta su invito
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Risposta di SecureFix Direct Ltd

Hello Fred.

Thank you for leaving us feedback, I am glad that you were happy with our service.

If you need us again, do drop us an email, thanks.

Jamie.
www.securefixdirect.com

Valutata 5 stelle su 5

Great products & customer service

A fantastic company with outstanding customer service. These guys sell quality goods at very competitive prices. I cannot recommend SecureFix Direct enough, definitely on my to go to list, Thanks Jason.

23 novembre 2020
Non scritta su invito
Logo di SecureFix Direct Ltd

Risposta di SecureFix Direct Ltd

Hello.

Thank you for your order and your feedback. I will let Jason know.

Jamie.
www.securefixdirect.com

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