Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater settee we were after and the man serving us was very thorough with the size, non recliner and colour we wanted, which was confirmed. We were informed that this would be delivered sometime in October/November - which we accepted as we understand that they are handmade in Italy.

Generally the service was good. The two delivery men were courteous but failed to connect the flap at the rear of the seat (fixed by a velcro strip) I had to do this myself

The salesman was very patient as I couldn’t make up my mind as there is a lot of choice. He made sure we were happy with our choice and the it fitted our requirements

We came in the sales man was very polite told us where everything was and let us get on with it
No sales talk but when asked was very helpful

I had someone else accept my delivery so I can't comment on the delivery itself. However I was kept informed every step of the way once a delivery date was given and received a call from the delivery team and hour before they were due at my property. The recliner chair is of the utmost quality and extremely comfortable. Very happy with the whole experience from the ordering right through to delivery.

Excellent customer service Marcus was professional from start to finish

My experience with Poltron was very good from start to finish.The help in the shop deciding what to buy was excellent as was the range. The delivery too was first class from the notifications to the finish.

Great staff

On the delivery day we were kept informed of when our furniture would arrive and the delivery guys called to let us know they were 5 mins away. They were both very polite and courteous and took great care bringing the furniture into our home ensuring that they did not damage any doors or door frames. The furniture was assembled quickly and professionally and checked to ensure all was working before they left. They took every bit of packaging with them and left the house as clean as they found it. Great service.

The lady was very helpful, located for us the chair we wanted.The other colleague helped us, too, with completing the paperwork for the loan.

Excellent explanation of products on our first visit so choice made and purchased on our return visit when we received close attention for our order.

Good communication from order yo delivery

From the staff in the shop through to the delivery everyone was helpful and professional. The sofa arrived on the day they told us, at the time they told us. It all went like clockwork and we re very pleased with our leather sofa.

The sales team at waterlooville & the delivery team were all professional & helpful.

No fuss, no hard sell and a really helpful. Got given good advice and a great deal.

Everything from the day we picked the sofa out, to the delivery and installation was excellent.
Great communication meant we new what was happening and when.
And it only took the delivery guys 45 minutes to get it up 2 flights of stairs and set up!
Great service! Great sofa!

Great lads that delivered

The assistant was very patient,and helpful.
I really appreciated his help.