We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we chose our suite and completed all the necessary paperwork very quickly.

Service given was friendly
Ryan

We received a warm welcome to the store. The staff were really friendly and helpful and helped us choose a sofa.

The staff at the new branch in Waterlooville are kind, friendly and very helpful. Truly an excellent experience.

So welcoming, so friendly and very helpful, greeted by the manager on entry, explaining how the systems works very helpful. Brought two two seaters and finalised with one of the very helpful staff.

Lovely range to choose from but most importantly the person we dealt with was really understanding and very very helpful. I went in 3 times as I was unsure on colour and sofa design but we got there in the end! Thank you

Excellent and very friendly,professional experience without any sort of pressure to buy applied. Great range to view and everything explained clearly and precisely

Made very welcome when you entered the shop.
Very helpful and informative

Customer service and patience

Everything from start to finish was excellent. In store the gentleman was informative, very helpful, and very patient as I changed my mind several times. I was kept informed of the delivery date and it arrived a couple of weeks the estimated date, which I was very happy with. The two young men who delivered the sofa were also excellent. On the delivery day I was emailed the approximate time, then as they progressed with other deliveries, constantly updated me with an earlier time. Finally calling to say they would be 15 minutes. Perfect, thank you all so much,oh and the sofa is wonderful.

Arrived early which was ok explained how to operate the reclining buttons an d power pack the delivery crew where polite and efficient in their job.

Lady was very helpful answering any questions we asked and we asked a lot.

Ryan was very helpful and spent a lot of time dealing with our queries. I felt very comfortable - both with the furniture which I chose and with Ryan. It was also very helpful having to pay only 50% up front. My only slight irritation was the ‘Muzak’ everywhere which was very loud in my hearing aids. In fact, I almost walked out of the store without exploring.

From shopping to delivery, it was a very good experience. All staff very good and knowledge.

Delivery of my furniture took a few changes on the date , but. Have now been delivered and the young men who delivered it where very good and quick without any messing about , l was very pleased with them

We were kept informed about the delivery narrowing the window of delivery down as it got closer (I found this very helpful)
The delivery team were very friendly and helpful.
Curtious and respectful of the property
Whilst the were quick it did not seemed rushed and they took the time to make sure everything was correct

Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater settee we were after and the man serving us was very thorough with the size, non recliner and colour we wanted, which was confirmed. We were informed that this would be delivered sometime in October/November - which we accepted as we understand that they are handmade in Italy.

Generally the service was good. The two delivery men were courteous but failed to connect the flap at the rear of the seat (fixed by a velcro strip) I had to do this myself