poltronesofà - Uddingston Recensioni 

2624
TrustScore 4.5 su 5

4,5

Birkenshaw Industrial Estate, Rannoch Road, G71 5PR Glasgow, Lanarkshire,, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The guy who dealt with me at the store was so nice, friendly but professional, i explained what i was looking for and he was so helpful, he show me lots of options, colours and sizes, when i finally d... Leggi di più

Valutata 5 stelle su 5

Your delivery men worked wonders and managed to get the sofa upstairs in bedroom door all tight squeezes. Cannot praise your delivery men enough who did not give up getting sofa where it should be.... Leggi di più

Valutata 5 stelle su 5

Ian, our sales representative was so helpful and very kind throughout the whole process. The team are all very friendly. Ian helped us pick the right colour and answered all the questions we had. Over... Leggi di più

Valutata 2 stelle su 5

Terrible customer sevice. Only 1 out of 4 members of staff had a clue re customer order, transfer or collection. Apology eventualy made to me from manager. Staff training seems to not have been entire... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Uddingston

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • Birkenshaw Industrial Estate, Rannoch Road, G71 5PR, Glasgow, Lanarkshire,, Regno Unito

  • 0191 731 3300

4,5

Eccellente

TrustScore 4.5 su 5

3K recensioni

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4,5

Tutte le recensioni

(2624)

16.711 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent delivery and the team were…

Excellent delivery and the team were very helpful. However I did not receive the fabric care pack. Care Team have been in touch and they are sending elite fabric care pack.

16 giugno 2026
Logo di poltronesofà - Uddingston

Risposta di poltronesofà - Uddingston

Good Afternoon,

I hope you are well and thank you for your review.

I am very sorry that the care kit was not delivered with your furniture.
Rest assured that I have notified our Distribution Centre about this and asked that this is delivered for you as quickly as possible.

Please accept my apologies for any inconvenience caused.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Ainsdale corner sofa

due to ill health we knew exactly what was required,
recliner(s),corner unit etc., staff member Scott went the extra mile to help choose fabrics etc., we finally
plumped for the Ainsdale sofa with two recliners.

12 giugno 2026
Valutata 5 stelle su 5

Great shopping experience

Great shopping experience. Jason was brilliant. Took the time to let us pick material even taking us to another sofa which was in same colour. Great sales from him. Sofa bed ordered. Takes up to 8 weeks. So far no issues. All goes well. Will return to purchase a full sofa from them

13 giugno 2026
Valutata 5 stelle su 5

Satisfied customer

This was my second visit to the Uddingston store and was warmly greeted by the same lady who spoke to us a few months previously. She remembered us and knew exactly what I had look at and wanted.
She was extremely friendly and knowledgeable and certain asset to your store

11 giugno 2026
Valutata 5 stelle su 5

Jason was very helpful and explained…

Jason was very helpful and explained and let us see the various materials and leather that were available. He then offered us a drink and gave us time to take a look around the showroom and we saw a couple we were interested in and he completed everything for us. I will recommend him and your company to family and friends

9 giugno 2026
Valutata 4 stelle su 5

Our assistant Sandra at the…

Our assistant Sandra at the Uddingston (Birkenshaw) branch,
allowed us time to browse before approaching us to ask if we required any help.
She went through the numerous furniture options available and fabrics and any discounts. Efficient, helpful, unobtrusive and very pleasant.
Very happy with the service

2 giugno 2026
Logo di poltronesofà - Uddingston

Risposta di poltronesofà - Uddingston

Ciao Catherine,

I hope you are well and thank you for your 4* review.

I am very pleased to see that you had a positive experience on your recent visit and were happy with the service from Sandra.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 1 stelle su 5

The first delivery date got cancelled

The first delivery date got cancelled, I then waited weeks for the next date, the 2 men arrived and could not get it in my house, I got another date the next week and the same men turned up and couldn’t get it in my house again, then another week different men arrived and got my sofa in, I had to take 4 holidays off work to be in for the delivery. I got charged for gliders that never got delivered, I got charged for the warranty that I didn’t want, I’m still waiting for these to be refunded, I wish I had went to a different and bought my sofa

2 giugno 2026
Logo di poltronesofà - Uddingston

Risposta di poltronesofà - Uddingston

Ciao Sandra,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about the issues that you have experienced with your delivery and can completely understand how frustrating this must have been for you when this did not go as expected.

In regards to a refund, it is noted that a cost reduction has been requested for the price of the glides and warranty plan, this will be deducted from your agreement.

If you have any further questions then please feel free to call on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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