poltronesofà - Swansea Recensioni 

1712
TrustScore 4.5 su 5

4,6

Nantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices

Valutata 5 stelle su 5

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Leggi di più

Valutata 3 stelle su 5

I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

L'azienda ha risposto

Valutata 5 stelle su 5

The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Swansea

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Regno Unito

  • 01792 312990

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
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4,6

Tutte le recensioni

(1712)

18.051 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

I bought a leather armchair in the sale…

I bought a leather armchair in the sale at an excellent price from helpful member of staff
Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

24 agosto 2026
Logo di poltronesofà - Swansea

Risposta di poltronesofà - Swansea

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you found the staff member to be helpful on your recent visit to store however I am sorry that you are disappointed regarding the lead time for your delivery.
It is noted that a date has been scheduled for 04/09/26 and I apologise that this is a little longer than you may have hoped for.

I hope that you will be happy with your chair on arrival and thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

A good experience…

This was our 3rd visit to look at the settees and didn't feel pressured into purchasing. Saw 2 different sales persons who were equally as professional and pleasant

25 agosto 2026
Valutata 5 stelle su 5

Have taken delivery on 2 new sofas

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased with both and our rooms have been completely changed.
Would highly recommend ordering from this company

22 agosto 2026
Valutata 1 stelle su 5

DO NOT USE TGE SWANSEA STORE

Very poor customer service. Absolutely gutted iv even considered using this store to buy a sofa. 100% will not return there again and 100% will advise others not to use the store too.
All I wanted was to amend my order and they were not interested after taking my money.

19 agosto 2026
Logo di poltronesofà - Swansea

Risposta di poltronesofà - Swansea

Good Morning Lee,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you feel disappointed in the service received from store on this occasion.

Once an order is placed this is non-cancellable. An amendment can be made however this must be requested within 48 hours of the order being placed as per your terms and conditions. Unfortunately we are unable to make any changes after this date.

I appreciate that this may not be the outcome you were hoping for, and I’m sorry for any disappointment or inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 1 stelle su 5

ABSOLUTE IDIOTS!!

ABSOLUTE IDIOTS!!
Do not use this store, happy to take your money but when you have an issue they do not want to know!!!!
ONCE YOU HAVE GIVEN THEM YOUR MONEY YOU WILL NOT GET IT RETURNED, BE MINDFUL OF BUYING IN THIS STORE. Go to sofology!!!!

18 agosto 2026
Non scritta su invito
Logo di poltronesofà - Swansea

Risposta di poltronesofà - Swansea

Good Morning Chloe,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you feel disappointed in your experience and that the team were unhelpful when you contacted regarding an issue.
This is not the kind of service that we would want for our customers and can understand any frustration.

As your order reference is not included I am unable to locate your details or advise further.
Please feel free to email us at socialmedia@poltronesofa.co.uk if you require help and we can certainly take a look.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Sofa

Very informative at keeping update on delivery date and time.
Experienced delivery guys who were confident Good service

2 agosto 2026

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