First Class service - 10/10 to Wayne.

Bought ex display sofa. Staff really easy to deal with and relaxed. No pressure and very helpful.

Great customer service. Very informative which helped make our decision much easier.

Firstly, can I say the store was excellent when I ordered my sofa, no complaints there. Secondly, the delivery of my new sofa went very smoothly, I have no complaints and the delivery drivers were excellent. However, the response from head office has been less than satisfactory. The wrong product was delivered, I ordered a chaise longue with storage and the one delivered does not have it. It has been extremely difficult to get through to head office to resolve this issue. I spent most of Friday 8 May on the phone or trying to get through, when I did get through, I was initially told I could have £100 refunded. However, I asked for the price of the chaise longue with and without storage to be compared, I was then told that the difference was £180. I have been offered this amount. I asked if further compensation for the inconvenience and amount of time taken to resolve this on the phone was available, especially, as I am also saving ScS a lot of money on collection, manufacturing and re-delivery of the correct product. I would have thought they could have offered me some further recompense. This has not been the case. I am very unhappy with the whole approach by the staff at the head office.

The showroom was clean, airy and well presented. We were greeted by a member of staff who introduced herself (Sharon) and explained about the ticket colours, product information that would be helpful and details regarding sale items. She then invited us to browse and find her if we required assistance. A short time later she came and offered us refreshments. We had a number of questions she was very knowledgeable and able to respond to them all and we were happy to make a choice and place an order, confident we had the best suite for our needs.

The staff were most helpful,,showing us our options ,and gave us all the information we needed

We visited the stockport store. We were greeted from a far, been told to watch the step as one of us were in a wheel chair. Wayne then came over and asked if we needed anything, we mentioned the Barete sofa bed, he took us straight to it, saying it was the best on the market. We looked, checked, asked for a tape measure which Wayne duly delivered. Disappointed we had to pay more for a different colour, and no free cushions. Overall a very good visit, we purchased the 3 seater Barete Sofa-bed, now waiting delivery.

We walked in just to look!! We were left alone without any pressure for just long enough to have a good look at the suite we liked. Then Wayne came over and asked were we ok. He was very polite and we asked him questions, he was very knowledgeable and helpful and we ended up buying the suite we were looking at

Everyone very helpful and knowledgeable about every sofa, materials, colours and sizes.
Red was especially helpful

lovely store the sales man was great very chatty made you feel has though you had known him for years well done

The product sold itself supported by the sales person at a reasonable price

Good choice of furniture and colours. Excellent service from Rav who was polite, friendly, knowledgeable and helpful.

Excellent choice of seating, fabrics and leather. Superb help received from Rav who was very helpful and patient

Staff were amazing

Everything went smoothly and the staff were all friendly and very helpful.

Very friendly welcome and knowledgeable. Did not push me to make a quick decision

Jaz the Sales Person was so welcoming and very informative. Nothing was too much trouble.
There was a good range of Sofas.
He made spending a lot of money easier !
We are looking forward to having our new sofas.

Chris was very helpful and honest without being pushy.

Great welcome to the store at Stockport no pressure sales just great quality at great prices , everything from purchase to delivery was explained, outstanding member of staff dealt with everything easily and professionally

Took my time the sales lady was great not pushed to buy.