Salesman Will approached us on entry, asked what we were looking for.
Told him specifications, leather etc.
Told him rough budget.
He took us round store and showed other sofas but grades of cushion firmness and colour's.
Between us we worked out best fit.
Thanks Will for all your help.
Much appreciated.
Regards
Jim & Cathy.

Staff very helpful and attentive from the moment we entered the store.

We started out to purchase paint for a scratch on the
car and ended up with a 3 piece suite.
Tis was due to your well appointed showroom.
The layout at different levels was eye catching and
easy navigate.
The staff were excellent, taking time to explain the
finer points were in our eighties. Well done.

Good helpful knowledgeable advice and help let us make the correct decision to buy

Although Michael had only started in this job, he was pleasant and very helpful, anything he wasn’t sure about he had no hesitation in seeking help

The delivery of the sofa when it arrived was classed as failed as the sofa would not fit through the door. The drivers said it happens all the time, they then took the sofa back to the DC. I was left disappointed as I was made to believe by the sales people that the sofa would come in manageable smaller components which would then be assembled once they were positioned in my lounge, I was then told I could get an upholsterer out to the house who could redeliver the furniture and take it apart and reassemble it and then I had to pay him £129. So I waited another3 days for this, there was confusion with the pick up of the furniture on the day for the location so I waited in a whole day to finally get my new furniture installed, the upholsterer was very good and was great. The furniture itself is absolutely beautifully well made and comfortable and I love it!! My only qualm though would be for the sales team to inform the customer of ensuring they check the website guide online for ensuring the furniture will fit through the door to avoid disappointment and delay. My door measures average width of a UK door but the measurement of sofa was over the size of that width.I recommend that a proper upholsterer is delivering the furniture in the first place so all proper measures are in place.

The sales man was called Steven in the Stirling shop.he was so friendy welcominh answered all my questiond then when i.gave him my measurments he talked me through alternatives he knew i loved the couch and helped me to downsize a little..this young guy should be applodeed he went above & beyond 8star ☆☆☆☆☆☆☆☆

Helpful staff

No nonsense or pressure buying.salesman

Updates on delivery were excellent. Team that delivered on the day were very friendly and took great care and attention installing the sofas to my specifications really impressed. Sofas are exactly how I remembered them from the showroom extremely happy with my purchase and the treatment in the showroom as well.

Good delivery team and all round staff

From the staff when we purchased our suite in store to the delivery guys the service was first class.

My wife accepted the delivery and said the men were very helpful unpacking and placing the furniture in the room. All in all we are very pleased with the delivery and the quality of the three piece suite.

Great service
Friendly staff very helpful guy took me outside to pick best colour for my settee
Thank you store in spring Kerse

The staff were very knowledgeable and helpful.
Very disappointed with the charge for delivery £70.
Save on one hand and steal with the other.
Promised product would be wrapped and it wasn't...poor

Great suite, guys where fantastic delivering
No problems

Steve was brilliant from start to finish

Delighted with my new sofa order and the whole experience thanks to Steve. He was incredibly knowledgeable, genuinely helpful and so friendly throughout. The process was slick, stress‑free, and he made everything feel easy. Couldn’t be happier, highly recommend Steve for anyone looking for great service and expert guidance

The 2 men who delivered furniture were brilliant!

The guys who delivered were very respectful and polite good job done

They were on time. Communication about delivery was excellent. The team were courteous and efficient.