Delivery was good , 2 men was very careful with the furniture making sure no damage was caused to the furniture and house . Very polite men

Very kind & professional in store
we were kept informed as months past as were they were up too with
delivery information, was well informed
Work men were caring, pleasant
couldn’t ask for better service

Mel & Debs in store were brilliant. Thank you 🤩

We are very happy with our sofas. The service provided by every member at SCS including delivery staff have been very helpful and provided the best service!

Original quote for my 2 seater couch was £699.00 with £129 delivery.. now its £799.00 with 'FREE DELIVERY' So only saving £30 !!

Smooth process from start to finish. From the non pushy sales team, and all staff were very informative. Suite arrived on time, delivery team went above and beyond! Happy with my new couch.

Lovely staff , great service from Lisa & Mel.
Love our new couch

Punctual, courteous and helpful delivery.

We received a very warm and friendly welcome from the team who was very knowledgeable and also patient as we had quite a few questions!
The order process was straightforward and we were given a lot of details along the way that really helped us in deciding on our purchase.
Hopefully delivery will be at the same high standard!
Thank you for your support and advice!

Great sofa
Delivery men on time and very efficient quick delivery

Was staff really pleased in store&staff very pleasant and helpful

Friendly informed staff. A much better experience than when it was SCS

The customer service I experienced was excellent. I never felt pressured into anything and was given all different options for payment. The staff in your Speke Liverpool branch were amazing 👏

Very friendly helpful staff, no pushy sales pitches , sales staff very knowledgeable on the products, materials and colours. Very competitive prices.

It was my first visit to the formerly SCS, now Poltronesofa,in Liverpool, New Mersey Retail outlet and I was very impressed.
The staff on the day were professional and brilliant and guided me so well and my experience was fantastic.
Their product knowledge was brilliant and I was able to make a well informed decision.
The Poltonesofa furniture range is wonderful and beautifully crafted.

Superb experience.

Melanie at Speke retail very helpful and informative. Nothing was too much trouble for her. Mel is an asset to your company.

We visited the store in Mersey Retail park and Lisa was really helpfull. She listened to what I wanted and then took me to several different items which fullfilled my criteria. She was informative and really knowledgeable about the products. In addition she was enthusiastic about the store and all its contents whilst still remaining professional. She was not ' pushy' and allowed us to go away and think about it. We returned the following day and she intruduced us to her colleague who took our order as she was seeing to a new delivery.

Order Reference: S0039-1000527268

​"I am updating my review to provide more details. While I was extremely dissatisfied with the aggressive sales tactics and the treatment I received on the first day (12th April), I want to acknowledge that the salesperson I dealt with on the second day (13th April) was very friendly, respectful, and explained everything clearly. With his assistance, I was finally able to change my order.

​However, the core issues remain unresolved. Firstly, when I returned to the store on the 12th—only 30 minutes after the purchase—I was ignored and avoided. I strongly suggest you review the CCTV footage from that day to verify my presence and the lack of assistance I received.

​Secondly, and most importantly, I was verbally promised a June delivery, but the contract now states August. This significant delay is unacceptable. I do not agree to pay the delivery fee given this breach of the original timeline, and I expect fair compensation for this inconvenience. I am still waiting for a professional follow-up from the management to resolve these points."

After 2 poor failed delivery attempts this delivery went well Colin and Shaun were efficient pleasant professional and undertook the delivery and recovery to our complete satisfaction