So happy with my couch, the guys delivered did a great job (all installed as the couch came in two sections), which allowed ease through smaller spaces (clever).

The quality is excellent too …

Very happy 😃

On my first visit to the Speke, Liverpool store I was welcomed, given general advice on how it was laid out and encouraged to browse at my own pace, feeling no sales pressure which I have experienced in other places. It was one of the managers I spoke to and she was on hand to advise/help when I had questions. On my return trip the same manager assisted me, giving me full details of the item and various options on materials, thoroughly explained the ordering and delivery process for what I wanted. Looking forward to my delivery now 😊

**Very Disappointing Delivery and Customer Service**

I am extremely disappointed with my experience with Poltronesofà. My sofa was scheduled to be delivered on **5 August**, but I have still not received it.

What is particularly frustrating is the complete lack of communication. I have received **no email, phone call, or explanation** about why the delivery has not taken place or when I can expect my sofa.

I contacted the Poltronesofà office in Sunderland, but I was told that they were **not responsible for the delivery**. I then contacted the Speke store **twice** and left **two voicemail messages**, but nobody has returned my calls.

Meanwhile, I have received correspondence from the finance company regarding the purchase, and, unbelievably, I even received an email from Poltronesofà **congratulating me on my new sofa**, despite the fact that I have not received it!

This level of communication and customer service is unacceptable. I simply want to know **where my sofa is, why the agreed delivery date was missed, and when exactly it will be delivered**.

I would appreciate an urgent response and a clear explanation of what has happened.

Staff in shop were very helpful when buying my new suite. Delivery team were very courteous and left no packaging behind

Sofas are beautiful, from purchase to delivery was 8 weeks.
Only thing was the delivery date. I received a date which wasn’t convenient so I called and changed it only to receive another text with another date earlier than the first so had to call again. The call operators I’m sure are AI as both times they lacked any emotion or personality and no apology for me having to call again.
The delivery guys were great, sofas assembled and rubbish removed and respectful to me and my property.
I would recommend Poltronesofa’s

Really good experience in the shop .Good experience of delivery although there is slight damage to the chair base. The company have quickly sorted a repair. The people on the help line were excellent.

Danny (from the Wigan store) was very very helpful from when we entered the store until 1.30minutes later when we finally found what we wanted he was very patient. Him and his colleagues on the day were very helpful too. Danny offered cool water in nice tetra packs. He was amazing. Highly recommend him.

One guy said flat 3. I said yes. He wanted to come in to see where they where going. I said hello to the second man. He totally blanked me. They where rushing to get it done. I said to one feller. Look at the mark on the suit. So he got on his knees. Spat on his hand. And started to proceed rubbing it like mad. For two to three minutes. Which wasn't good. So the next day. I spent most of the day trying to clip the in. Ive done it about 10 times today. I didn't think they come apart that easy. Every time you sit on them. If I would of know that I would of gone somewhere else.

We bought from Speke shop in the sale and needed time to measure space at home to be sure the staff where great and kept the suit until we returned .

Very happy with service from sales to after sales, very easy to contact and helpful when required

Friendly , courteous staff

Patient and informed staff helped us chose the right sofa for our needs.

Received wrong chair. It doesn’t match the sofa that we ordered earlier although serial numbers are the same. Our sofa is dark fabric and armchair is light faux leather, it’s a different style too hence not matching whatsoever. Delivery team was great but they refused to take the order back. I’ve submitted the complaint but no one replied as yet. Now I’m stuck with a set that is a complete disaster.

We have just received our two sofas and they are very comfortable. The delivery men were great and took everything away, leaving no mess.

Great customer service

Nice bubbly ladies...down to earth ...good experience overall 💯💯💯👍👍👍👍

Amazing from start to finish,(well not quite till sofa arrives) but I'd like to shout out to Debbie at Speke for her excellent service I received. She was professional. Nothing was to much and she was lovely and welcoming. Thankyou.

Friendly staff, knowledgeable about product. Nice store to do business with.

Excellent customer service in store. Hopefully delivery will be sooner rather than later?

We bought our new couch yesterday and were helped by Mel. She was absolutely lovely, really friendly and helpful, and made the whole experience so easy for us. She took the time to help us with everything we needed without making us feel pressured or rushed. Unfortunately, we can’t remember the name of the other lady who was there, but she was also really friendly and welcoming. We’re really happy with our purchase and received excellent service from start to finish. Thank you so much to you both! Would definitely recommend.