Lack of communication between placing order and delivery

We visited the store at Hedge End. Jamie was excellent with the advice and obviously new his stuff. We ended up buying one of their lovely sofas, and gave us a very good deal,,, We would love to get the matching chairs, so will be back!
The only thing I would say is why on earth they are wearing aprons!! I get the Italian theme, but really? 😂

Arrived on time , the crew were professional throughout the process.

Excellent service Scott was very helpful looking forward to our purchase

Amazing store and staff, high end quality!

Pleasant experience not pushy answered all our questions, ran through everything we needed to know

Very welcoming and knowledgeable staff. No pressure to buy

Great. Thank you.

Excellent service. fitters kept us updated on the delivery day. Once arrived, very efficient.

We found the staff in shop very patient and helpful with no pressure selling.
After we chose and ordered the sofas we liked we then had to wait a few months for delivery. The delivery date was given, however on the day the delivery was around 3 hours later than the original slot
They delivery staff where excellent when they arrived, they put together the sofas quickly and efficiently and where very friendly and polite.
The quality of the sofas is better then i expected and the material feels soft and of nice quality. hopefully they last for many years, but first impressions are excellent.

John was very helpful

Well informed, arrived on time,also they did a great job setting it up.

Great service , great products , a very welcoming experience with no pressure , when selecting our sofa we were given a lot of time to decide on fabric , design etc and purchasing was so easy .

Communication could not have been better, arrived on time, delivered with care and attention. Neville and Arek were excellent, polite and pleasant. It was a pleasure to do business with POLTRONESOFA.

We found a wonderful sofa bed ,very comfortable and easily converted. An amazing choice of colour’s and fabrics everything easily explained by the wonderful man that helped us .

its good stuff but the only thing is the sales people follow you around i dont like that not good

Very friend staff from the moment I walked into store, didn’t feel rushed or pressured to make a purchase and was shown multiple different options and materials. The staff were so knowledgeable and went out of his way to make sure I found something I was happy with. Sofas are also amazing quality which made purchasing one an easy choice.

Sean was a great advisor, listened and reacted positively to all my wife's and my questions. We finally ordered a 2 and 3 seater leather sofa. Keep up the good work, looking forward to delivery in August.

We were made welcome on arrival. Jamie was polite and helpful and explained all about the different variations about purchasing a new sofa, he was not pushy but made him self available for questioning.