The whole experience from the store to delivery was generally very good.
They gave us a rough date of delivery and then they contacted us with a confirmed date close to delivery.
The delivery team contacted us and gave us a time and delivered within their timescale, which was very good. My only bad point was the delivery team weren't a very happy crew, and not very talkative. Yes they delivered and assembled the suite, but there customer facing skills need to be upgraded.

No pressure and we were treated very well. Scott was really helpful and knowledgeable.

Knowledgeable and welcoming- Jamie was helpful in taking time to listen to what we were looking for and showing a range of styles and options without rushing.

It would be helpful to take samples of the colours home to test in home environments- just hope the colour will be ok as once ordered there is no opportunity to change or cancel after the initial 48 hours from ordering.

We were greeted by Jamie at hedge end store. He was brilliantly attentive and very knowledgeable. He stayed with us and helped us decide what was best for my back issues and shortness.
He is a great salesman who understands the need to treat customers how they want to be treated and I very much enjoyed the experience. I knew I would buy a sofa the minute he greeted us. A salesman that’s worth his weight in gold.

Well made suite and very comfortable. Hassle free service throughout. The in store staff were friendly and helpful. The delivery guys were superb.

We had talked about changing our three piece suite and just dropped into SCS to browse what might be a suitable replacement. We looked at a leather settee and talked to the salesman John about it. It seemed that we could do a swop on an interest frre credit agreement over 4 years at less than £80 per month so we decided to go ahead with this.

Your delivery men were very pleasent and frendly consideration for the property the base was in first were the legs were put on and pads then second staff member delivered the back all was fitted no problem then phits tsken of place put in and we were happy with the delivery experience

Very pleased with service from start to delivery. Communication excellent. Delivery team were extremely helpful , cleerabee did not collect old furniture on stated day and team moved old out and covered it for us ready for collection. Thankyou!

Process explained so it easy to follow with good service

The salesman was superb (James - I think was his name) Friendly, knowledgeable and gave us time. We bought two sofas.

The two guys were grumpy and rude. They were annoyed that they had to take the sofa round the back to get it in the house. They were careless and rushed opening the packaging. He was opening it so fast I thought he was going to cut into the sofa! The other guy then brought another sofa into the house. They thought I had ordered two. They then had to take the second sofa out again. Very grumpy, rude and no communication from them the whole time they were here.

We were left to wonder and look around on our own for a while ( which is always good) but we were aware that someone was there to help if needed. We were then approached by Karen, a lovely lady and she was such a great help. Explained everything and suggested different things while also allowing us to make our own decisions. Great store at hedge end, good staff.

The sofa and chair were in a different colour to the one I chose. I had also paid extra for the battery packs and my order came without them. The delivery men were very polite and spoke to their manager about the battery packs. They should arrive “sometime soon” . I have emailed them about it being the wrong colour. All in all, very poor service.
9th July and still no battery packs for sofa and chair. Very poor customer service

I liked dealing with the sales team. I liked the efficiency of the delivery drivers/installers. I absolutely abhorred the attitude of the delivery centre call staff they were unhelpful and uncooperative. They promised a call back it never came they are awful.

It was lovely to actually walk around and not be bothered my the sales team. Yes, they occasionally asked if you were ok or even if I wanted a drink, but nothing like a cars sales team looking for commissions.

The only downside, is the wait for the call to arrange delivery, especially after paying hig amounts for a sofa. There should be more emphasis on after sales care, as there is in the shop.

The salesman Dan. Was absolutely brilliant in his demonstration & explanation of the product we purchased

Very happy with service, price and delivery! Would shop with Poltron e sofa again!

Excellent service at the store
Was left to wander, look and try various sofas.
Then help was on hand when ready to purchase